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Empathy (HBR Emotional Intelligence Series) (Hardcover)
Loot Price: R782
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Empathy (HBR Emotional Intelligence Series) (Hardcover)
Series: HBR Emotional Intelligence Series
Expected to ship within 10 - 15 working days
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Using empathy around the workplace. Empathy is credited as a factor
in improved relationships and even better product development. But
while it's easy to say "just put yourself in someone else's shoes,"
the reality is that understanding the motivations and emotions of
others often proves elusive. This book helps you understand what
empathy is, why it's important, how to surmount the hurdles that
make you less empathetic-and when too much empathy is just too
much. This volume includes the work of: Daniel Goleman Annie McKee
Adam Waytz This collection of articles includes "What Is Empathy?"
by Daniel Goleman; "Why Compassion Is a Better Managerial Tactic
Than Toughness" by Emma Seppala; "What Great Listeners Actually Do"
by Jack Zenger and Joseph Folkman; "Empathy Is Key to a Great
Meeting" by Annie McKee; "It's Harder to Empathize with People If
You've Been in Their Shoes" by Rachel Rutton, Mary-Hunter
McDonnell, and Loran Nordgren; "Being Powerful Makes You Less
Empathetic" by Lou Solomon; "A Process for Empathetic Product
Design" by Jon Kolko; "How Facebook Uses Empathy to Keep User Data
Safe" by Melissa Luu-Van; "The Limits of Empathy" by Adam Waytz;
and "What the Dalai Lama Taught Daniel Goleman About Emotional
Intelligence" an interview with Daniel Goleman by Andrea Ovans. How
to be human at work. The HBR Emotional Intelligence Series features
smart, essential reading on the human side of professional life
from the pages of Harvard Business Review. Each book in the series
offers proven research showing how our emotions impact our work
lives, practical advice for managing difficult people and
situations, and inspiring essays on what it means to tend to our
emotional well-being at work. Uplifting and practical, these books
describe the social skills that are critical for ambitious
professionals to master.
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