Advances in Service Science - Proceedings of the 2018 INFORMS International Conference on Service Science (Hardcover, 1st ed. 2019)

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Springer Proceedings in Business and Economics
Release date:	2019
First published:	2019
Editors:	Hui Yang • Robin Qiu
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	293
Edition:	1st ed. 2019
ISBN-13:	978-3-03-004725-2
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Operational research Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Science & Mathematics > Mathematics > Applied mathematics > Mathematics for scientists & engineers Promotions
LSN:	3-03-004725-3
Barcode:	9783030047252

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