Digital Government at Work - A Social Informatics Perspective (Hardcover, New)

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution

General

Imprint:	Oxford UniversityPress
Country of origin:	United Kingdom
Release date:	July 2013
First published:	August 2013
Authors:	Ian McLoughlin • Rob Wilson
Introduction by:	Mike Martin
Dimensions:	220 x 151 x 21mm (L x W x T)
Format:	Hardcover
Pages:	234
Edition:	New
ISBN-13:	978-0-19-955772-1
Categories:	Books > Social sciences > Politics & government > Public administration Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Industry & industrial studies > Civil service & public sector
LSN:	0-19-955772-1
Barcode:	9780199557721

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