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The Handbook of Global Outsourcing and Offshoring (Hardcover, 2nd Revised edition)
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The Handbook of Global Outsourcing and Offshoring (Hardcover, 2nd Revised edition)
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A fully revised and updated edition of this essential book from the
world's leading outsourcing experts. The global outsourcing market
for IT and business services exceeded $485 billion in 2011 and is
set to grow at 8-10% per annum until 2015. Of this, $65 billion was
offshore outsourcing where some estimates suggest an annual growth
rate of 15-20% over the next five years. Furthermore, over 50 per
cent of the Fortune Global 500 had offshored IT and business
process activities through captive centres, representing $9 billion
of business. The expansion of outsourcing and offshoring, and the
emergence of new sourcing models are challenging existing
management practices. It has become increasingly important to
understand the phenomena, not least as a basis for suggesting what
directions it will take, its impacts, how it has been conducted,
and how its management can be better facilitated. This book offers
a broad perspective on various issues relating to the sourcing of
IT and business processes and services in a company, national and
global contexts. The authors examine both the client's and the
vendor's involvement in sourcing relationships by putting the
emphasis on the capabilities that each side should develop prior to
entering a relationship but also that they should develop as a
result of their interactions with each other.
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