Mistakes are unavoidable. Yet in most organizations, they are
rarely thoroughly examined. An exception is the high-risk aviation
industry, where experts have established an open and democratic
culture for dealing with error.
Confronting Mistakes draws on this expertise to initiate a new
framework for active error management relevant to wider industry.
By analyzing dramatic aviation accidents, Jan Hagen presents a new
approach to error management in business to reveal how diagnostic,
error-permissive behaviour is the first step towards turning
mistakes into learning opportunities.
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