Confronting Mistakes - Lessons from the Aviation Industry when Dealing with Error (Hardcover)

Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error.
Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	August 2013
First published:	2013
Authors:	J Hagen
Dimensions:	235 x 155 x 25mm (L x W x T)
Format:	Hardcover
Pages:	191
ISBN-13:	978-1-137-27617-9
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Industry & industrial studies > Transport industries > Aerospace & air transport industries > General
LSN:	1-137-27617-7
Barcode:	9781137276179

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