The rash of bullying incidents within schools, universities, and
workplaces has prompted a public outcry and a call to action. To
address the growing problem of interpersonal violence, schools have
engaged in anti -bullying rallies, businesses have enacted civility
policies, states have passed legislation, and efforts have been
made to educate individuals on what constitutes good behavior.
Increasingly, institutions are realizing from a cost/benefit
perspective that a hurtful environment can negatively impact their
bottom line. Correspondingly, the rising number of climate surveys
to address bullying at work is a testament to the importance of
this topic and its potential negative impact. Colleges and
universities confirm the need to create a more welcoming culture,
as reflected in the current dialogue to promote civility. Publisher
offerings in business ethics are inadequate to address this issue,
as they focus on the importance of social responsibility and the
fallout from moral turpitude. There is a pressing need for
materials that will educate students on "civil" concepts and
provide them with applied learning. Institutions of higher
education would like to inform students about bullying, its
ramifications, and how it can be avoided, but a compendium of
related exercises is in most cases non-existent. To solidify
student learning about positive citizenship, an established author
(and anti-bullying activist) has proposed How to Transform
Workplace Bullies into Allies. This unique groundbreaking text will
provide hands-on, experiential exercises that will engage students
with the material, and create a multi-dimensional focus to enable
concept retention. Considered a hallmark of applied education,
"learning by doing" will be this book's primary emphasis. Exercises
are designed to sharpen critical thinking, immerse students in real
world dilemmas, and provide them with tools for conflict
resolution. The emotional intelligence promoted by working through
in-text scenarios is a soughtafter employee trait-one that is
desired by classmates and career centers alike. Unfortunately,
people skills at work have long been ignored in traditional college
curricula. As a result, schools are creating graduates who possess
technical know-how but not the skill set to effectively navigate
personal encounters. The "soft skills" of people savvy, which have
been deemed crucial to employee success, are in large part absent
from college offerings. By navigating carefully constructed
scenarios, web quests, learning modules, and "teachable moments,"
readers will develop a keen awareness of what it takes to be a
respectful person. Moreover, they will gain expertise in what The
Society for Human Resource Management has deemed a critical skill
set. Exercises to strengthen incivility awareness are designed not
only to prevent potential conflict, but to create change agents
within the business arena. Completion of this workbook will provide
people with a competitive advantage-and their institution and
workplace with a more courteous populace.
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