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The Tyranny of Metrics (Paperback)
Loot Price: R395
Discovery Miles 3 950
You Save: R83
(17%)
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The Tyranny of Metrics (Paperback)
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List price R478
Loot Price R395
Discovery Miles 3 950
You Save R83 (17%)
Expected to ship within 10 - 15 working days
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How the obsession with quantifying human performance threatens
business, medicine, education, government-and the quality of our
lives Today, organizations of all kinds are ruled by the belief
that the path to success is quantifying human performance,
publicizing the results, and dividing up the rewards based on the
numbers. But in our zeal to instill the evaluation process with
scientific rigor, we've gone from measuring performance to fixating
on measuring itself-and this tyranny of metrics now threatens the
quality of our organizations and lives. In this brief, accessible,
and powerful book, Jerry Muller uncovers the damage metrics are
causing and shows how we can begin to fix the problem. Filled with
examples from business, medicine, education, government, and other
fields, the book explains why paying for measured performance
doesn't work, why surgical scorecards may increase deaths, and much
more. But Muller also shows that, when used as a complement to
judgment based on personal experience, metrics can be beneficial,
and he includes an invaluable checklist of when and how to use
them. The result is an essential corrective to a harmful trend that
increasingly affects us all.
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