Retail workers are a large labor force, yet their jobs are
generally devalued and dominated by low wages, precarious
conditions, and disrespect. Coulter draws on three years of
comparative research on retail workers and political action,
including fieldwork in Canada, the United States, and Sweden, to
explore what is needed to improve workers' wellbeing and transform
retail work. The only book of its kind, "Revolutionizing Retail"
explains the strategies being used to improve retail jobs and
retail workers' quality of life, including diverse forms of
organizing, public policy, and good management. Coulter analyzes
the degree to which current efforts are succeeding, and what
lessons they offer about the present and future of work, forms of
agency, and class, gender, and race relations. The power of
culture, emotions, and workers' personal experiences of political
action are at the heart of this engaging discussion of the
challenges and possibilities of social change.
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