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Books > Business & Economics > Business & management > Management & management techniques > Operational research
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Efficiency in the Public Sector (Hardcover, 2002 ed.)
Loot Price: R3,727
Discovery Miles 37 270
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Efficiency in the Public Sector (Hardcover, 2002 ed.)
Series: Studies in Productivity and Efficiency, 1
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Regardless of where we live, the management of the public sector
impacts on our lives. Hence, we all have an interest, one way or
another, in the achievement of efficiency and productivity
improvements in the activities of the public sector. For a
government agency that provides a public service, striving for
unreasonable benchmark targets for efficiency may lead to a
deterioration of service quality, along with an increase in stress
and job dissatisfaction for public sector employees. Slack
performance targets may lead to gross inefficiency, poor quality of
service, and low self-esteem for employees. In the case of
regulation, inappropriate policies can lead to unprecedented
disasters. Examples include the decimation of fish stocks through
mismanagement of fisheries, and power blackouts through
inappropriate restrictions on electricity generators and
distributors. Efficient taxation policies minimise the tax bill for
citizens. In all of these cases, efficient management is required,
although it is often unclear how to assess this efficiency. In this
volume, several authors consider various aspects and contexts of
performance measurement. Hence, this volume represents a unique
collection of advances in efficiency assessment for the public
sector by leading researchers in the field. Efficiency in the
Public Sector is divided into two sections. The first is titled
"Issues in Public Sector Efficiency Evaluation" and comprises of
chapters 1-4. The second section is titled "Efficiency Analysis in
the Public Sector - Advances in Theory and Practice." This division
is somewhat arbitrary, in the sense there are significant
overlapping themes in both sections. However, it serves to separate
chapters that can be characterised as dealing with broader issues
(Section I), from chapters that can be characterised as focusing on
specific theoretical problems and empirical cases (Section II).
General
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