Most information services suffer from the requirement to perform
better with fewer staff and resources. Therefore it is necessary
for information managers to report on all their activities in order
to be able to make effective claims for additional funding or to
prevent further funding cuts. This book describes the different
steps that are necessary to produce professional reports: data
gathering (electronic or otherwise), sampling, graphical
representation of data, summary statistics from data (including
percentiles), confidence intervals for averages of data, comparison
of two averages. Trend analysis (over time) and regression analysis
are also discussed.
General
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