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Customer Management Excellence - Successful Strategies from Service Leaders (Hardcover) Loot Price: R2,143
Discovery Miles 21 430
Customer Management Excellence - Successful Strategies from Service Leaders (Hardcover): M. Faulkner

Customer Management Excellence - Successful Strategies from Service Leaders (Hardcover)

M. Faulkner

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Loot Price R2,143 Discovery Miles 21 430 | Repayment Terms: R201 pm x 12*

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Customer Management Excellence determines the processes required for organisations to embark on service excellence programmes. It is designed to reduce the time of implementation from years to months, and discusses new thinking behind the emergence of customer service as a differentiator as well as exploring future trends.

This is very much a ‘How To’ book aimed at giving the reader a real competitive advantage. The case studies reflect the innovation, motivation and determination of some of the nation’s leading players in their pursuit of service excellence.

Customer Management Excellence is packed full with ‘readiness checklists’ enabling organisations to evaluate what needs to be put in place before embarking upon the service excellence journey.

Customer Management Excellence case studies focus on organisations who have achieved recognition through the National Customer Service Awards, an awards programme that runs in close association with Customer Management magazine. Both the National Customer Service Awards and Customer Management magazine fall under the umbrella of media and publishing company Quest Media.

General

Imprint: John Wiley & Sons
Country of origin: United States
Release date: October 2002
First published: December 2002
Authors: M. Faulkner
Dimensions: 235 x 166 x 18mm (L x W x T)
Format: Hardcover
Pages: 224
ISBN-13: 978-0-470-84853-1
Categories: Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 0-470-84853-7
Barcode: 9780470848531

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