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Maximizing Call Center Performance - 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Paperback) Loot Price: R866
Discovery Miles 8 660
Repayment Terms: R81 pm x 12*
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Maximizing Call Center Performance - 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Paperback):...

Maximizing Call Center Performance - 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Paperback)

Madeline Bodin

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Loot Price R866 Discovery Miles 8 660 | Repayment Terms: R81 pm x 12*

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This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.

General

Imprint: McGraw-Hill Inc.,US
Country of origin: United States
Release date: 1999
First published: 1999
Authors: Madeline Bodin
Dimensions: 229 x 152 x 9mm (L x W x T)
Format: Paperback
Pages: 137
ISBN-13: 978-1-57820-026-9
Categories: Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 1-57820-026-1
Barcode: 9781578200269

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