How to effectively design and deliver virtual advisory services can
be a mystery to many public and private organisations. This study
examines the interesting phenomenon of providing virtual advisors
to assist users in accomplishing their tasks in the digital world.
Based on a thorough analysis of abundant typical applications in
various business and government sectors, this book discusses the
current status and future trends of virtual advisory services in
digital environments. This book also reveals exactly what users
expect from such services, and what they hate! It provides
thought-provoking guidelines for best practice in the design and
provision of virtual advisors on e-portals.
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