Innovative Advisory Services in the Virtual World - An Empowerment Perspective (Paperback, 2014 ed.)

How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals.

General

Imprint:	Springer-Verlag
Country of origin:	Germany
Series:	SpringerBriefs in Business
Release date:	October 2013
First published:	2014
Authors:	Manning Li • Jihong Liu
Dimensions:	235 x 155 x 4mm (L x W x T)
Format:	Paperback
Pages:	67
Edition:	2014 ed.
ISBN-13:	978-3-642-41111-3
Categories:	Books > Business & Economics > Business & management > E-commerce Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	3-642-41111-8
Barcode:	9783642411113

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