This text discusses the emerging trend in product development and
research that focuses on the increasingly important relationship
between computer systems and social systems. The text emphasizes
the significance of building tools to help people work together and
the need for the identification of key factors within an
organization to create systems more beneficial to users. Also
contained are reviews of current research and discussions of both
established tools, such as electronic mail and computer
conferencing, and those newly developed programs that emphasize
"work group" productivity over individual productivity.
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