Continuous Improvement Practice in Local Government - Insights from Australia and New Zealand (Hardcover)

Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes. Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities. These tactical responses have had varying levels of success. This book seeks to go beyond a tactical focus and uncover the kinds of continuous improvement practices that are enacted in various local government contexts. A focus on practices enables practitioners and researchers alike to gain insights that to go beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Contextualisation affords the insightful deployment of programs that are specific to the needs and dynamics of local communities and operations. The cases presented share insights on aspects of CI including: embedding performance measurement; harnessing learning; contextualising CI activities to support the ongoing sustainability of these practices. Researchers and practitioners alike can draw benefit from the grounded industry base experiences and insights shared in the book.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Series:	Routledge Focus on Business and Management
Release date:	November 2021
First published:	2022
Authors:	Matthew Pepper • Oriana Milani Price • Arun Elias
Dimensions:	216 x 138 x 16mm (L x W x T)
Format:	Hardcover
Pages:	130
ISBN-13:	978-0-367-82053-4
Categories:	Books > Social sciences > Politics & government > Public administration Books > Social sciences > Politics & government > Local government > General Books > Business & Economics > Business & management > Ownership & organization of enterprises > Public ownership / nationalization Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
LSN:	0-367-82053-6
Barcode:	9780367820534

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