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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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On the Front Line - Organization of Work in the Information Economy (Hardcover) Loot Price: R3,720

Discovery Miles 37 200

Repayment Terms: R349 pm x 12*

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On the Front Line - Organization of Work in the Information Economy (Hardcover): May Tam

On the Front Line - Organization of Work in the Information Economy (Hardcover)

May Tam

Series: Cornell International Industrial and Labor Relations Reports

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Loot Price R3,720 Discovery Miles 37 200 | Repayment Terms: R349 pm x 12*

Expected to ship within 10 - 15 working days

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a five-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan.

On the Front Line reveals similarities and differences found in work environments -- such as variance in authority relations and division of labor -- as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.

General

Imprint:	Cornell University Press
Country of origin:	United States
Series:	Cornell International Industrial and Labor Relations Reports
Release date:	June 1999
Authors:	May Tam
Dimensions:	235 x 155 x 24mm (L x W x T)
Format:	Hardcover
Pages:	320
ISBN-13:	978-0-8014-3587-4
Categories:	Books > Social sciences > Sociology, social studies > Social institutions > Work & labour Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	0-8014-3587-0
Barcode:	9780801435874

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On the Front Line - Organization of Work in the Information Economy (Hardcover)

May Tam

Series: Cornell International Industrial and Labor Relations Reports

General

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