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Human Resource Management in the Hospitality and Tourism Industry (Hardcover, 2nd edition)
Loot Price: R2,639
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Human Resource Management in the Hospitality and Tourism Industry (Hardcover, 2nd edition)
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This fully updated and expanded second edition of Human Resource
Management examines the role of human resource management in the
hospitality and tourism industry. The subject is approached from
four perspectives: * the social psychology of managing people * the
economics of labour * the practical techniques * strategy. The
author argues that labour costs, labour utilisation, labour market
behaviour and pay are inseparable from the skills of managing
people. The book contains an important analysis of the labour
market for this industry and now, in its second edition includes,
among others, chapters on attitude measurement, customer-employee
relations, questionnaire design and organizational change. Human
Resource Management in the Hospitality and Tourism Industry is
written in a clear, user-friendly style and offers a challenging
view of the subject and an opportunity to learn an important aspect
of management in an applied context. It is appropriate for degree
level students and practitioners in the industry.
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