Scientific investigation in the service industry has produced a
major effect on productivity and quality in order to lead to new
services. With ever-evolving internet technologies and information
environments, system science and knowledge science seem to be an
effective tool for service innovation in the 21st century.
Progressive Trends in Knowledge and System-Based Science for
Service Innovation illustrates new approaches to service innovation
and new methodologies from the knowledge science and system science
perspectives. Practitioners and researchers interested in knowing
more about practical theories and successful examples in service
science will find this book to be a vital asset to their studies.
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