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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Progressive Trends in Knowledge and System-Based Science for Service Innovation (Hardcover) Loot Price: R4,985

Discovery Miles 49 850

Repayment Terms: R467 pm x 12*

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Progressive Trends in Knowledge and System-Based Science for Service Innovation (Hardcover): Michitaka Kosaka, Kunio Shirahada

Progressive Trends in Knowledge and System-Based Science for Service Innovation (Hardcover)

Michitaka Kosaka, Kunio Shirahada

Series: Advances in Marketing, Customer Relationship Management, and E-Services

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Loot Price R4,985 Discovery Miles 49 850 | Repayment Terms: R467 pm x 12*

Expected to ship within 10 - 15 working days

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Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

General

Imprint:	Idea Group,U.S.
Country of origin:	United States
Series:	Advances in Marketing, Customer Relationship Management, and E-Services
Release date:	October 2013
First published:	September 2013
Editors:	Michitaka Kosaka • Kunio Shirahada
Dimensions:	229 x 152 x 28mm (L x W x T)
Format:	Hardcover
Pages:	522
ISBN-13:	978-1-4666-4663-6
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Industry & industrial studies > Service industries > General Promotions
LSN:	1-4666-4663-2
Barcode:	9781466646636