The Handbook of Healthcare Management is a comprehensive
examination of key management practices for global healthcare
organizations, arguing that insight into and implementation of
these practices is essential for success and sustainability. Expert
contributors analyze both existing methods and new developments in
healthcare management, through topics including healthcare
marketing and customer service, managing human resources and
organizational stakeholders, strategic and business planning,
high-reliability organizations, and health informatics. The result
is a well-rounded collection of strategies to enhance healthcare
quality, with emphasis on factors that promote organizational
excellence. This Handbook will be invaluable to students in both
master and doctoral healthcare management programs, as well as
faculty and health services researchers, practitioners in both
private and public sectors, policy-makers, and public
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