This book examines the management of Procuring Complex
Performance (PCP) in large-scale programmes that includes the
downstream support phase in sectors such as construction,
healthcare, transport, aerospace, marine and defence. It brings
together a series of edited chapters to explain why the traditional
combination of linear project management and highly detailed
contracts are now unsuited to the dynamics of emerging customer
requirements based on performance and outcome. Working with leading
business professors across the UK and Europe, Caldwell and Howard
present the case for why large-scale programmes of world class
organizations often represent a shifting frontier between the
boundaries of public-private provision and silos of operations
expertise. Adopting a procurement perspective, the authors explain
how complex performance means not just coping with the dynamics of
buyer-supplier relationships, but incorporates the shift from
production orientation towards availability of bundled services
such as maintenance and upgrade delivered over extended, often
multi-decade timeframes.
The strength of 'PCP' is its empirical case-based support for
new business models based on through-life management, availability
contracting and service support which challenge simplistic notions
of dyadic, hierarchical relationships and transfer of risk to the
supply base. This unique publication is essential reading for
scholars and practitioners seeking to understand the context of
innovation and supply as a coordinated and integrated approach to
managing and procuring complex performance.
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