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Knowledge Management and Drivers of Innovation in Services Industries (Hardcover, New)
Loot Price: R4,627
Discovery Miles 46 270
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Knowledge Management and Drivers of Innovation in Services Industries (Hardcover, New)
Series: Advances in Knowledge Acquisition, Transfer, and Management
Expected to ship within 12 - 17 working days
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Knowledge Management is concerned with all aspects of eliciting,
acquiring, modelling, and managing knowledge. Application of
knowledge resources successfully helps the organization to deliver
creative products and services. Especially in service business,
service job experience and information about the customer, as well
as the installed site equipment, are key factors to deliver
services efficiently and with high quality. In many cases
supporting information is stored in different backend systems and
it needs to be retrieved, aggregated, and presented on demand.
Knowledge Management and Drivers of Innovation in Services
Industries provides a comprehensive collection of knowledge from
experts within the Information and Knowledge Management field.
Outlining areas on Knowledge Management, Innovation, Information
Technologies and Systems, and Services Industry, this book provides
insight for academic professors, policymakers, and students alike.
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