Focusing on an effectiveness-driven approach to management in the
human services, Rino J. Patti's The Handbook of Human Services
Management, Second Edition explores the latest information on
practice innovations, theoretical perspectives, and empirical
research to provide an essential perspective on what managers do to
create and sustain organizations that deliver high quality,
effective services to consumers. Offering the most comprehensive
coverage of human services management available today, this second
edition includes 24 chapters authored by distinguished
practitioners and scholars in human services management: 10 that
are entirely new and 14 that have been extensively revised. The
Handbook explores the challenges of managing in a human services
context; managing for performance through positive work cultures,
leadership, and information; developing and empowering diverse
staff to deliver high quality, culturally relevant services;
building agency governance, planning, and financial infrastructures
that support effective services; and engaging key constituencies to
shape policies and interagency collaborations. A final section
looks at future challenges for managers and the role of education
in preparing practitioners for careers in this field. Features
Focuses on how policy, organization, and ideology in the human
services shape the practice of management Explores the particular
knowledge and skills needed to be successful as managers in human
services Considers ways in which human services workers, including
women and persons of color, are developed and empowered to perform
at a high level in delivering services to clients Covers timely
topics within social welfare, including diversity, social justice,
evidence-based practice, and ethics Offers increased attention to
managing in the external environment, including planning,
governance, and financial issues Includes cases, exercises, summary
tables, and Internet resources, as well as Part Introductions,
written by the editor, that provide an overview of the chapters and
show how they relate to one another. The Handbook of Human Services
Management is ideal for use by graduate students in Social Work
Administration/Non-Profit Management in introductory courses in
human services management, introductory courses in organizational
theory, and specialized courses in supervision, personnel
management, and financial management. At the doctoral level, the
book can be used for courses in organizational theory or macro
practice theory.
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