This volume takes a fresh look at the problems of designing
effective and humane service care delivery systems for the
seriously mentally ill. The author addresses a number of major
themes, including the differing definitions of mental illness and
the differing treatment technologies that have logically developed
from them, the varying theories regarding the structure and design
of the service delivery system, and the policy dilemmas that lead
to inconsistent and inequitable treatment. Demonstrating that there
are wide areas of agreement among the disputing professionals.
Chandler offers guidelines for finding these zones of agreement and
achieving a consensus for realistically improving the system of
care. The focus throughout is on the development of practical
problem-solving strategies for professionals, advocates, patients,
and their families. A particularly valuable feature is the
inclusion of an in- depth case study that demonstrates the
application of effective conflict resolution techniques in the
mental health setting.
Following an introductory overview of the persistent problems of
people with mental illnesses, Chandler analyzes the recurring
themes and issues that have surrounded the mental health field
since its earliest conception. She goes on to examine such issues
as the failure of the deinstitutionalization policies for the
seriously and persistently mentally ill and the changing roles and
responsibilities of state and local governments, families, mental
health providers, and welfare agencies. The remaining chapters
explore the nature of advocacy in the mental health field. Chandler
describes the framework and belief structures of prominent advocacy
organizations, discusses the advocacy wars among the organizations
and agencies whose goal it is to help the mentally ill, and
delineates a negotiation strategy for meeting the needs of the
mentally ill. Topics such as the rise of the National Alliance for
the Mentally Ill, the growth of patient rights groups, and
strategies for altering the definitions of mental illness receive
extended treatment. In the final chapter, Chandler outlines the
knowledge necessary to understand the complex issues surrounding
the mentally ill and the skills necessary to work successfully in
this field.
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