Build a Next-Generation Enterprise Digital Platform with Portals
and UXP A Complete Guide to Portals and User Experience Platforms
provides in-depth coverage of portal technologies and user
experience platforms (UXPs), which form the key pillars of a modern
digital platform. Drawing on his experience in various roles in
numerous portal engagements, the author gives you different
perspectives of the same technology platform. The first section
introduces portal through multiple viewpoints to cater to a wide
audience, including business, operations, development, integration,
performance, and architecture views. The book details many novel
and practically proven models and frameworks, such as portal value
realization framework, portal assessment framework, portal
evaluation model, portal infrastructure planning techniques, and
portal integration techniques. You also learn about effective
digital program strategies, including portal roadmap strategy,
collaboration strategy, portal security planning, portal testing
strategy, SEO, and analytics planning concepts. The second section
dives into UXP and advanced topics. It elaborates on UXP design
concepts, including UXP reference architecture, customer touch
point analysis, user experience mapping, and responsive web design.
It also looks at advanced topics, such as next-generation portals,
portal trends, portal user experience strategy, omni-channel
strategy, portal KPI, portal pitfalls and best practices, portal
security, portal governance, digital program management, and portal
performance engineering. In the third section, the book presents
four case studies related to intranet portals, retail portals,
customer service portals, and portal content management. It
discusses business drivers, challenges, portal solutions, and
solution benefits for each of the case studies. Written by a
seasoned practitioner, this book balances the core topics of modern
portals along with emerging technologies in the digital space.
Suitable for the entire digital technology community, including IT
managers, digital architects, developers, and testers, it provides
you with a practical guide for successfully building best
practices-based digital platforms with forward-looking features.
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