Modern Industrial Services - A Cookbook for Design, Delivery, and Management (Hardcover, 1st ed. 2022)

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Springer Texts in Business and Economics
Release date:	October 2021
First published:	2022
Authors:	Shaun West • Paolo Gaiardelli • Nicola Saccani
Dimensions:	235 x 155 x 21mm (L x W x T)
Format:	Hardcover
Pages:	202
Edition:	1st ed. 2022
ISBN-13:	978-3-03-080510-4
Categories:	Books > Business & Economics > Business & management > Management of specific areas > General Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	3-03-080510-7
Barcode:	9783030805104

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