Customers are not "on" the agenda. They ARE the agenda. Top
consultant Stephen Hewett shows how to put Customer-Centricity at
the heart of everything you do. It is not enough to have a strong
customer service team - customers must be the principle focus of
every aspect of business operation, not just the direct customer
interface. Hewett's new book provides a highly practical guide
designed to enable busy managers to achieve instant results. Broken
down into 30 key areas, the book offers an easy reference tool
which can be applied in almost any business context.
Customer-Centricity is the new buzzword in management circles. This
book shows readers at all levels how to put it into practice.
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