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Books > Social sciences > Politics & government > Central government
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Handbook of Public Quality Management (Hardcover)
Loot Price: R10,082
Discovery Miles 100 820
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Handbook of Public Quality Management (Hardcover)
Series: Public Administration and Public Policy
Expected to ship within 10 - 15 working days
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Exploring a variety of methods for improving the economic
performance of organizations, this multidisciplinary text covers
macro- and micro-perspectives while considering strategic planning,
systematic process analysis, leadership studies, group dynamics,
and human motivation theories. It highlights "quality of
relationships" as a guiding principle within the framework of
public administration and stresses customer, client, and
stakeholder satisfaction. With over 1000 literature references,
tables, drawings, and equations, and appendices of laws and
regulations, the book responds to the mandate for high performance
and increased productivity.
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