Based on a five-year research study sponsored by the Center for
Quality Management, this book presents lessons from 13
organizations that have improved performance and sustained
profitability after a dramatic turnaround, including
Hewlett-Packard, Eastman Chemical, Ritz Carlton and the US Navy.
Their success is shown to be due to an organizational focus on
operations management and planning and managing change. The book
offers techniques for aligning operations and integrating
processes. (Kirkus UK)
"This is a thought-provoking book that will stimulate a
constructive reevaluation of widespread management practices-and
they badly need such reevaluation. If it does nothing else-and it
does much more-it would deserve a serious reading."151;Russell L.
Ackoff, Chairman, INTERACT, The Institute for Interactive
Management
"Integrated Management Systems points the direction for the next
leg of the quality journey by synthesizing success stories from
diverse organizations into a broader set of best management
practices."151;Ray Stata, Chairman, Analog Devices, Inc.
"Nothing would improve the performance of managers and
organizations more than a deeper understanding of the potential and
limitations inherent in management systems. This superb book, by
three outstanding scholars, goes a very long way to that
end."-Louis E. Lataif, Dean, Boston University School of Management
"A vast reservoir of diverse and profoundly rich experience with
some of the most respected institutions such as GE, MIT, and IIASA
has set Tom Lee up in pursuit of a lifetime dream. This book is the
story of a fascinating journey in quest of a synthesis of the best
management practices." -Jamshid Gharajedaghi, Managing Partner and
CEO, INTERACT, The Institute for Interactive Management
"Finally, a book which offers pragmatics instead of polemics
regarding the whole notion of quality and what it means to be a
quality-based organization. This is no oneminute manager but a
thoughtful and reflective guide to action." -Michael Lissack,
Director, Organization Science-Related Programs, New England
Complex Systems Institute and Editor-in-Chief, Emergence: A Journal
of Complexity Issues in Organizations andManagement
"Integrated Management Systems is unique in its leadership
thinking and practice. It combines the association of experience,
the capacity of intelligence, and professionalism required to lead
in a turbulent world." -Robert W. A. Barbour, Director and Chief
Executive, Northern Ireland Quality Centre
"East meets West in Integrated Management Systems: an innovative
synthesis of American systems theory and Japanese TQM practice that
will become the standard reference text for researchers and
practitioners everywhere." -Dr. Eamonn Murphy, Director, National
Centre for Quality Management University of Limerick, Ireland
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