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Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings (Paperback, 1st ed. 2020)
Loot Price: R1,478
Discovery Miles 14 780
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Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings (Paperback, 1st ed. 2020)
Series: Communications in Computer and Information Science, 1189
Expected to ship within 10 - 15 working days
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This book constitutes the refereed proceedings of the 7th
International Conference on Serviceology for Services, held in
Osaka, Japan, in March 2020.The 16 full papers and 3 short papers
presented in this volume were carefully reviewed and selected from
58 submissions. The papers are organized around the following
topics: hospitality management; service innovation and employee
engagement; service marketing and consumer behavior; customer
experience and service design; service engineering and
implementation.
General
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