This book explores key factors associated with consumer behaviour,
from both a theoretical and practical perspective. It particularly
focuses on the consumer in the 21st century - educated and
conscious, but also impatient, disloyal and capricious. The book is
divided into three main parts: the first part discusses the
theoretical and legal aspects of consumers' behaviour, analysing
the government's role in regulating consumer behaviour and the role
of the European Union. The second part then examines organisational
strategies, such as omni-channel retailing and branding products.
And lastly, the third part describes consumer behaviours in the
context of individual products and services, from coffee to energy.
General
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