Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental design techniques often falls short of the mark due to a lack of statistical knowledge on the part of engineers and managers in their analyses of manufacturing process quality problems. This timely book aims to fill this gap in the statistical knowledge required by engineers to solve manufacturing quality problems by using Taguchi experimental design methodology. The book increases awareness of strategic methodology through real-life case studies, providing valuable information for both academics and professionals with no prior knowledge of the theory of probability and statistics. Experimental Quality: Provides a unique framework to help engineers and managers address quality problems and use strategic design methodology. Offers detailed case studies illustrating the implementation of experimental design theory. Is easily accessible without prior knowledge or understanding of probability and statistics. This book provides an excellent resource for both academic and industrial environments, and will prove invaluable to practising industrial engineers, quality engineers and engineering managers from all disciplines.

It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

There is significant research available on critical success and failure factors of Lean Six Sigma implementation in organizations, predominantly focusing on the technical side of this performance method. But many organisations have overlooked soft skill aspects and the responsibilities of the Executive Leadership of the organization to make deployment a success. Leading Lean Six Sigma: Research on Leadership for Operational Excellence Deployment assesses the impact of organizational leadership on the deployment of Lean Six Sigma in organisations. By identifying leadership as a critical success factor for Lean Six Sigma deployment in organizations, this book details what leadership traits are needed for a successful deployment, differentiating by industry sector, and presents a ground-breaking leadership dependency model. Alessandro Laureani and Jiju Antony's new research extends and refines the current understanding of Lean Six Sigma and leadership, identifying the traits a leader needs to display to increase the chances of successful deployment. This book offers new perspectives for researchers examining Leadership, Management and Operational Excellence, as well as presenting useful guidance for practitioners launching, managing or sustaining continuous improvement initiatives in their organisations.

Although Lean Six Sigma (LSS) and its popularity in the context of larger manufacturing and service organizations has long been recognized, it is not widely recognized in the context of Higher Education (HE). This book serves as a practical and systematic roadmap for developing, implementing, sustaining and deploying LSS in any higher education institution. Including various case examples and studies carried out by leading research scholars and practitioners in the field, plus a dedicated chapter on the tools and techniques which can be utilised for problem solving in the HE sector - the contributors illustrate the power of LSS methodology and its relevant tools in the HE context. By demonstrating a clear need for LSS, and guiding the reader through practical implementation solutions, this book, edited by a globally recognised leader in LSS methodology, is a must-have resource for academics and continuous improvement professionals who are interested in applying LSS as a process improvement methodology within the university sector, as well as trainers and consultants who would like to develop LSS training material for their university clients.

Lean Six Sigma is one of the operational excellence methodologies that has been widely adopted in manufacturing, service and healthcare sectors. There are few articles discussing Lean Six Sigma in the Higher Education context. This book is a collection of articles carefully edited by three academics and practitioners who are based in the Higher Education sector. The book contains state-of-the-art literature review articles, empirical studies, emerging trends on Lean Six Sigma in Higher Education and case study related papers.Lean Six Sigma for Higher Education caters to students, researchers and academics who are interested in understanding the rudimentary concepts of Lean Six Sigma. It also covers the challenges and barriers in implementation and sustenance of this powerful operational and service excellence methodology.

This third edition of Design of Experiments for Engineers and Scientists adds to the tried and trusted tools that were successful in so many engineering organizations with new coverage of design of experiments (DoE) in the service sector. Case studies are updated throughout, and new ones are added on dentistry, higher education, and utilities. Although many books have been written on DoE for statisticians, this book overcomes the challenges a wider audience faces in using statistics by using easy-to-read graphical tools. Readers will find the concepts in this book both familiar and easy to understand, and users will soon be able to apply them in their work or research. This classic book is essential reading for engineers and scientists from all disciplines tackling all kinds of product and process quality problems and will be an ideal resource for students of this topic.

Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental design techniques often falls short of the mark due to a lack of statistical knowledge on the part of engineers and managers in their analyses of manufacturing process quality problems. This timely book aims to fill this gap in the statistical knowledge required by engineers to solve manufacturing quality problems by using Taguchi experimental design methodology. The book increases awareness of strategic methodology through real-life case studies, providing valuable information for both academics and professionals with no prior knowledge of the theory of probability and statistics. Experimental Quality: Provides a unique framework to help engineers and managers address quality problems and use strategic design methodology. Offers detailed case studies illustrating the implementation of experimental design theory. Is easily accessible without prior knowledge or understanding of probability and statistics. This book provides an excellent resource for both academic and industrial environments, and will prove invaluable to practising industrial engineers, quality engineers and engineering managers from all disciplines.

Lean Six Sigma is a powerful methodology that reduces waste and variation in an organization and ultimately minimizes operating costs, optimizes productivity, and maximizes customer satisfaction. The success stories speak for themselves, but not all LSS stories have a happy ending, and a large body of scholarly research shows why. What is needed now is a set of accessible general guidelines for organizations seeking to implement and sustain such a powerful, but at times perilous, continuous improvement strategy. The Ten Commandments of Lean Six Sigma provides just that, offering guidance from the perspective of practitioners, researchers and academics who have been involved in training, teaching, researching and consulting on various topics of quality and continuous improvement such as Lean, Six Sigma and LSS. Delving into the cutting edge of business process enhancement, this book is an essential and practical guide for senior managers and executives who want to achieve operational and service excellence in manufacturing, service and public sector organizations of any size.

Lean Six Sigma in Higher Education Institutions: The Need to Change is a research-led study designed for leaders and change agents within Higher Educational institutions. Stephen G. Anthony and Jiju Antony present the development and testing of a Lean Six Sigma Maturity Model (LSS) which can be used to assess the current level of LSS maturity of any university setting. Lessons presented will help universities to develop necessary action plans and strategic objectives to successfully build maturity in LSS. Chapters examine the current state of Operational Excellence (OPEX) methodologies in the Higher Education sector, Frameworks and Maturity Models for delivering change, and the study concludes by presenting nine areas need to be considered by the academic leaders and change on their agenda in any HE Institutions to guarantee LSS success.

It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.