The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers, and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.

-Number one text for depth and comprehensive coverage: detailed analysis of existing knowledge and practice -Comprehensively updated in 7th edition with latest research findings, theoretical developments and applications to practice. -Well structured and easily navigable: topic areas clearly defined and packaged to fit course delivery -Unmatched authority: highly recognized author and five previously successful editions -Links theory to practice to help students learn and apply key skills -Offers a strong UK-originated alternative to other US-oriented texts -Flexible and cross-disciplinary: applies to a broad range of professional roles and contexts

International Public Relations: Perspectives from deeply divided societies is positioned at the intersection of public relations (PR) practice with socio-political environments in divided, conflict and post-conflict societies. While most studies of PR focus on the activity as it is practiced within stable democratic societies, this book explores perspectives from contexts that have tended to be marginalized or uncharted. Presenting research from a diverse range of societies still deeply divided along racial, ethnic, religious or linguistic lines, this collection engages with a variety of questions including how PR practice in these societies may contribute to our understanding of PR theory building. Importantly, it highlights the role of communication strategies for actors that still deploy political violence to achieve their goals, as well as those that use it in building peace, resolving conflict, and assisting in the development of civil society. Featuring a uniquely wide range of original empirical research, including studies from Israel/Palestine, Mozambique, Northern Ireland, former Yugoslavia, former Czechoslovakia, Spain, Malaysia and Turkey, this groundbreaking book will be of interest not only to scholars of public relations, but also political communication, international relations, and peace and conflict studies. With a Foreword by Krishnamurthy Sriramesh, Editor of The Global Public Relations Handbook

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.

Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:

• provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach
• review the main options confronting organizations embarking on audit
• discuss the merits and demerits of the approaches available
• provide case studies of the communication audit process in action
• illustrate how findings can be interpreted so that suitable recommendations can be framed
• outline how reports emanating from such audits should be constructed.

This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

-Number one text for depth and comprehensive coverage: detailed analysis of existing knowledge and practice -Comprehensively updated in 7th edition with latest research findings, theoretical developments and applications to practice. -Well structured and easily navigable: topic areas clearly defined and packaged to fit course delivery -Unmatched authority: highly recognized author and five previously successful editions -Links theory to practice to help students learn and apply key skills -Offers a strong UK-originated alternative to other US-oriented texts -Flexible and cross-disciplinary: applies to a broad range of professional roles and contexts

It is often said that the practice of management is in crisis. Managers are finding it harder than ever to develop strategies which withstand the shocks of the marketplace, as they reach for prescriptions for success that turn out to be no more than passing fads.
This book cuts through these conflicting issues to show how organizational communication plays a vital role in helping organizations confront a world in which uncertainty rules. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Key Issues in Organizational Communication shows how insights gleaned from organizational communication offer a route through these dilemmas.

This book, first published in 1992, presents a detailed, informed and informative account of research, theory and practice in interviewing. As a single source for practitioners, it focuses on the professional practice of interviewing as a strategy for achieving specific objectives. As well as providing reviews of recent research in interviewing, it includes practical examples of interviewing in many different contexts. The authors, all of whom have wide experience of interviewing, draw on a wealth of information and insight acquired during their work. They examine the definitions and purposes of interviewing and then describe the main settings within which it takes place - counselling, selection, research, medical and appraisal. Taking a social interactional model of interviewing, they discuss the main components of the activity: person perception; interviewer goals; interview structures and stages; effective interviewing skills; and the interviewee's perspective on the interview process. Examples are used to illustrate particular issues and to highlight their relevance to practice. The authors also consider important ethical and professional problems which may crucially affect the practice of interviewing. This book should be of interest to professionals and students in psychology, health, counselling, human resource management and business.

This book, first published in 1992, presents a detailed, informed and informative account of research, theory and practice in interviewing. As a single source for practitioners, it focuses on the professional practice of interviewing as a strategy for achieving specific objectives. As well as providing reviews of recent research in interviewing, it includes practical examples of interviewing in many different contexts. The authors, all of whom have wide experience of interviewing, draw on a wealth of information and insight acquired during their work. They examine the definitions and purposes of interviewing and then describe the main settings within which it takes place - counselling, selection, research, medical and appraisal. Taking a social interactional model of interviewing, they discuss the main components of the activity: person perception; interviewer goals; interview structures and stages; effective interviewing skills; and the interviewee's perspective on the interview process. Examples are used to illustrate particular issues and to highlight their relevance to practice. The authors also consider important ethical and professional problems which may crucially affect the practice of interviewing. This book should be of interest to professionals and students in psychology, health, counselling, human resource management and business.

Contents:
1. Dennis Tourish and Owen Hargie The Crisis of Management and the Role of Organisational Communication 2. Dennis Tourish and Owen Hargie The Communication Consequences of Downsizing Trust, Loyalty and Commitment 3. Phil Clampitt and M. Lee Williams Communicating about Organizational Uncertainty 4. Patrick Dawson Managing Change: Communication and Political Process 5. Paula O'Kane, Owen Hargie and Dennis Tourish Communication without Frontiers: The Impact of Technology upon Organisations 6. Ted Zorn and James Taylor Knowledge Management and/as Organizational Communication 7. Monica Rolfsen The Tyranny Of Trends? Towards an Alternative Perspective on Fads in Management 8. Charmine Hartel, Leigh Kibby and Michelle Pizer Intelligent Emotions Management 9. Harald Valås and Olav Sletta Blending Attitudes and Motivation: A Key Cocktail 10. Oluremi Ayoko, Charmine Hartel, Greg Fisher and Yuka Fujimoto Communication Competence In Cross-Cultural Business Interactions 11. Stanley Deetz and Devon Brown Conceptualising Involvement, Participation and Workplace Decision Processes: A Communication Theory Perspective 12. Dennis Tourish and Owen Hargie Motivating Critical Upward Communication: A Key Challenge for Management Decision-Making 13. Ashly Pinnington Organizational Culture: Liberation or Entrapment? 14. Matthew W. Seeger Organisational Communication Ethics: Directions for Critical Inquiry and Application 15. Owen Hargie and Dennis Tourish How are we Doing? Measuring and Monitoring Organisational Communication

International Public Relations: Perspectives from deeply divided societies is positioned at the intersection of public relations (PR) practice with socio-political environments in divided, conflict and post-conflict societies. While most studies of PR focus on the activity as it is practiced within stable democratic societies, this book explores perspectives from contexts that have tended to be marginalized or uncharted. Presenting research from a diverse range of societies still deeply divided along racial, ethnic, religious or linguistic lines, this collection engages with a variety of questions including how PR practice in these societies may contribute to our understanding of PR theory building. Importantly, it highlights the role of communication strategies for actors that still deploy political violence to achieve their goals, as well as those that use it in building peace, resolving conflict, and assisting in the development of civil society. Featuring a uniquely wide range of original empirical research, including studies from Israel/Palestine, Mozambique, Northern Ireland, former Yugoslavia, former Czechoslovakia, Spain, Malaysia and Turkey, this groundbreaking book will be of interest not only to scholars of public relations, but also political communication, international relations, and peace and conflict studies. With a Foreword by Krishnamurthy Sriramesh, Editor of The Global Public Relations Handbook

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.

Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:

• provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach
• review the main options confronting organizations embarking on audit
• discuss the merits and demerits of the approaches available
• provide case studies of the communication audit process in action
• illustrate how findings can be interpreted so that suitable recommendations can be framed
• outline how reports emanating from such audits should be constructed.

This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Communication Skills Training for Health Professionals provides the sound theoretical basis and practical approach needed to implement a higher standard of care through improved communication. This fully revised and extended second edition has several new perspectives, including the use of interactive video as a training medium; facilitating the transfer of training to work contexts; the communication audit and its role in quality assurance in health; working with groups as a communication strategy; refined and expanded practical exercises for trainers.

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers, and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.

There is a fundamental, powerful, and universal desire amongst humans to interact with others. People have a deep-seated need to communicate, and the greater their ability in this regard the more satisfying and rewarding their lives will be. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. As such, knowledge of various types of skills, and of their effects in social interaction, is crucial for effective interpersonal functioning.

Previous editions have established Skilled Interpersonal Communication as the foremost textbook on communication. This thoroughly revised and expanded 5th edition builds on this success to provide a comprehensive and up-to-date review of the current research, theory and practice in this burgeoning field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions.

Written by one of the foremost international experts in the field and founded solidly in research, this book provides a key reference for the study of interpersonal communication. This theoretically informed, yet practically oriented text will be of interest both to students of interpersonal communication in general, and to qualified personnel and trainees in many fields.