The story of YouTube, the global phenomenon which single-handedly upended traditional media and transformed Google into one of the world's most profitable companies.

Since 2005, YouTube has exploded, giving a platform to unique and valuable voices, but also to propaganda, misinformation and illicit videos. The algorithm which determines whether a channel lives or dies - how or when videos are seen, and how much creators earn through advertising - is notoriously secretive, remaining a mystery to consumers and broadcasters alike. At the same time, the site is massively profitable for parent company Google, helping turn it into one of the most influential powers on the planet.

In Like, Comment, Subscribe, Bloomberg tech journalist Mark Bergen delivers the definitive account on YouTube, detailing how it started, how it works and ultimately how it drives Google's success. It can be seen as the story of a technical marvel that has upended traditional media and created stars out of everyday people, or the story of the rise of a ruthless advertising conglomerate with little regard for its impact on the world beyond the bottom line - but in reality, it's the story of both.

Change is the distinguishing characteristic of the business environment across the world and it affects how contemporary organisations operate. While organisations need to do more with less, they also have to satisfy the needs of their customers who, with more exposure to local and global markets, have higher expectations relating to the cost, quality, speed and innovation of the services and products they purchase from these organisations. In response to the changes in their business environment, organisations are becoming flatter, networked, global, more flexible and diverse and managers have to acquire the skills to face the challenges associated with these features.

The contemporary management principles offered in this publication integrates discussions on vital managerial competencies and skills with information on traditional and essential managerial concepts that have been effective in the past and are still relevant. The first part of the book deals with the evolution of management theory, the management process, and the features of contemporary organisations.

The next six chapters deal with the internal environment of contemporary business organisations, including a discussion on the composition of the management environment; managing change, corporate culture, power, politics conflict resolution and negotiation; business ethics; CSR and corporate governance; and workforce diversity. The rest of the chapters focus on the management functions of planning, organising, leading and control. An additional chapter deals with the role of management in the implementation of project management and a second chapter provides an overview of organisational value chains and the impact of electronic media and e-business on organisational efficiency and effectiveness.

The authors of Contemporary Management Principles are experienced lecturers in the field of business management from various universities in South Africa and Africa.

Simple but powerful body language skills to connect instantly with anyone and build rapport, from the international bestselling author of What Every Body is Saying, Joe Navarro.

Drawing on unique expertise gained over his 25-year career as an FBI counterintelligence officer, bestselling author Joe Navarro shows how to use simple body-language tools to transform relationships in everyday interactions, both personally and professionally. With the help of Navarro’s easy-to-grasp insights and practical advice, he will help you:

• Master the art of the first impression
• Build trust and rapport with someone new
• Handle workplace negotiations with ease
• Defuse tension and conflict
• Be prepared for a first date
• Foster positive life-long relationships

No matter how challenging the situation you find yourself in, Navarro’s body-language insights and tools will give you greater confidence in your everyday interactions, helping you engage with others with greater ease and build more meaningful friendships and relationships.

Every day we're bombarded with methods, mantras and life hacks that promise us wellness and prosperity - while time and talent remain some of our most squandered resources. The average full-time worker will spend 80,000 hours at their job: are you making the most of them? Do you truly believe in what you do, day in, day out?

What if you want to do something more with your limited time on the planet?

Internationally bestselling author Rutger Bregman shows us that with moral ambition - the will to make the world a wildly better place - we can be both idealistic and successful, and change the world along the way. Uncovering the qualities that made the great change-makers of history so effective, he shows how we too can lend our talents to the biggest challenges of our time, from climate change to inequality to the next pandemic. With moral ambition, we can do more than be on the right side of history: we can make history itself.

This book won't make your life easier, but it should make it more meaningful. The question is: what will you do with it?

Work is changing for everyone, everywhere. Standing still isn't an option. Ryan Roslansky and Aneesh Raman, CEO and Chief Economic Opportunity Officer at LinkedIn, show you how to take control of this moment with clarity and confidence.

The future of work is not a distant horizon. It is being built right now. While some of us are experimenting and adapting with AI, most of us are feeling anxious and uncertain, navigating rapid change with outdated playbooks. We're relying on old career advice that assumes the tasks you do at work are static, that the skills you learned in school last decades and that success comes from moving up a predictable ladder. That's the old world of work and it's on the way out.

Open To Work offers a new path forward. Backed by real-time insights from over a billion professionals on LinkedIn, it is a clear-eyed view of what's actually changing, what skills you really need, and how to stay ahead at work as AI reshapes every aspect of work.

You'll meet early movers like Neil, who used AI to get better at his job; Jonetta, who used AI to get a new job; and Taj, who used AI to build a business.

You’ll also get expert perspectives across the future of work and careers, helping you discover what will make you competitive in ways no machine can replace. You'll learn how to:

• Assess which parts of your job to delegate to AI, and which to keep for yourself
• Build the core human capabilities that will carry you through any technological shift
• Take action, including with a 30-60-90 day plan

An incisive interrogation of statecraft and governance in the Global South.

Drawing on theory, policy experience and case studies, particularly from South Africa and China, Busani Ngcaweni explores how capable, ethical leadership is central to transforming national and global development trajectories. From the failures of neoliberalism to the promise of pluriversality and South-South solidarity, this book critiques dominant Western models and offers grounded, context-specific pathways for structural change.

With chapters on BRICS, China-Africa relations, local government and bureaucratic renewal, this book is both diagnostic and visionary. It challenges scholars, policymakers and development practitioners to reimagine governance, reclaim agency and build inclusive futures rooted in ethical, effective statecraft.

A vital contribution to the literature on political economy and global development.

Advances in technology and the change in customer profiles have changed advertising and sales as they have traditionally been conceived, forever. Marketers need to adapt their advertising and sales approaches in order to reach their rapidly changing market and keep up with their clients and customers. Advertising and sales promotion focuses on the main advertising media and sales approaches and the impact these have on the demands and pace of effective, persuasive communication in the current digital age.

Die topverkoperskrywer TJ Strydom vertel die boeiende verhaal van ’n klompie entrepreneurs wat daarin slaag om ’n netwerk van mikrolenerye in ’n uitdagerbank te omskep. Eers neem die ou grotes in die bankwese die Stellenbosse snuiter nie ernstig op nie, maar hulle weet nie wat hulle tref toe dié nuwe finansiële instelling momentum kry en hul kliënte op groot skaal afrokkel nie. Met meer as 20 miljoen kliënte word Capitec die nuwe Suid-Afrika se grootste suksesverhaal.

On April 1, 1976, two scruffy twentysomethings, both named Steve, founded a startup. Their goal: To bring the revolutionary power of computers to everyone.

Over the next five decades, Apple reshaped the technology and cultural landscapes, introducing the public to breakthroughs like the mouse, laser printing, CD-ROM, WiFi, digital video, home networking, touchscreen phones, and tablets. Jobs’s obsessive eye for detail set the stage for products―Mac, iMac, iPod, iTunes, iPhone, iPad, AirPods, Apple Watch―that married advanced technology with beauty, simplicity, and fine design.

Deeply researched and lavishly illustrated, Apple: The First 50 Years includes new interviews with 150 key people who made the journey, including Steve Wozniak, John Sculley, Jony Ive, and many current designers, engineers, and executives. The book busts long-held myths; goes backstage for both the titanic successes (450 million iPods, 700 million iPads, 2.2 billion iPhones) and the instructive failures (Lisa, Apple III, MobileMe); and assesses the forces that challenge Apple’s dominance as it enters its second half century.

Bursting with tales of frenetic all-nighters, engineering genius, and creative rebellion, this book is a true testament to Apple’s unique and innovative vision, and a must read for anyone whose life Apple has touched.

As Samsung Africa’s former President and CEO, Sung Yoon was a first-hand witness to the company’s journey to becoming a global brand. Despite challenges, he turned Samsung’s Africa business into a success over four years.

In a career spanning more decades, he contributed in numerous capacities, heading up sales not only in Africa but in three different overseas assignments.

Yoon offers insights that shed light on the challenges of making business decisions and taking calculated risks.

Bestselling author, smart thinking guru and TED podcast star, Adam Grant returns with a compelling guide to changing your mind.

Why do we refresh our wardrobes every year, renovate our kitchens every decade, but never update our beliefs and our views? Why do we laugh at people using computers that are ten years old, but yet still cling to opinions we formed ten years ago?

There's a new skill for the modern world that matters more than raw intelligence - the ability to change your mind. To have the edge we all need to develop the flexibility to unlearn old beliefs and adapt when the evidence and the world changes before us.

Told through fascinating stories, informed by cutting-edge research and illustratedwith amazing insights from Adam Grant's conversations with people such as Elon Musk, Hilary Clinton's campaign team, top CEOs and leading scientists, this is the ultimate guide to keeping your thinking fresh, learning when to question your ideas and update your own opinions, and how to inspire those around you to do the same.

In her latest book, five-time #1 New York Times bestselling author Dr Brene Brown, writes, "If we want to find the way back to ourselves and each other, we need language and the grounded confidence to both tell our stories, and to be stewards of the stories that we hear. This is the framework for meaningful connection."

In Atlas of the Heart, Brown takes us on a journey through 87 of the emotions and experiences that define what it means to be human. As she maps the necessary skills and lays out an actionable framework for meaningful connection, she gives us the language and tools to access a universe of new choices and second chances - a universe where we can share and steward the stories of our bravest and most heart-breaking moments with one another in a way that builds connection.

Over the past two decades, Brown's extensive research into the experiences that make us who we are has shaped the cultural conversation and helped define what it means to be courageous with our lives. Atlas of the Heart draws on this research, as well as Brown's singular skills as a researcher/storyteller, to lay out an invaluable, research-based framework that shows us that naming an experience doesn't give the experience more power, it gives us the power of understanding, meaning and choice.

Brown shares, "I want this to be an atlas for all of us, because I believe that, with an adventurous heart and the right maps, we can travel anywhere and never fear losing ourselves. Even when we have no idea where we are."

From the bestselling author of The Accidental Billionaires and Bringing Down the House comes this cinematic true story about the biggest scandal in modern chess.

In September 2022, the chess world watched in disbelief as Magnus Carlsen, widely considered the greatest player in history, faced an unthinkable defeat against the nineteen-year-old American upstart, Hans Niemann. Within days, Carlsen accused Niemann of cheating – a bombshell allegation that rocked the chess world. As the scandal spiralled, Chess.com – the dominant force in online chess – launched a high-stakes investigation igniting a global media firestorm.

But Checkmate is about more than a cheating scandal. It’s the story of a teenager willing to risk everything to rise to the top; a reclusive genius suddenly fighting to protect his legacy; and a centuries-old game transforming into a billion-dollar industry fuelled by streaming, sponsorships, and Silicon Valley power players.

With exclusive access to the central figures, Ben Mezrich takes readers deep inside the weird, wild, and cutthroat world of competitive chess – where genius collides with ambition, and the wrong move could be your last.

GOOGLE Search: my job makes me...

- my job makes me miserable
- my job makes me depressed and anxious
- my job makes me cry
- my job makes me sick to my stomach
- my job makes me suicidal
- my job makes me feel worthless
- my job makes me angry
- my job makes me drink

YOU GOTTA BE KIDDING?!!! This was the authors' immediate reaction when they saw these prompts from Google (so many people had previously searched all of these that Google assumed they were going to as well). Consider how many millions of people need to have typed in these particular statements relating to their jobs for this to occur?

Are you feeling uncomfortable as you read them? Either because you feel the same way, or because you lead, own or work in a business full of people and if you’re brutally honest with yourself you may realise that this is quite possibly exactly how they feel. Do you have any tangible or quantifiable measure for how much this may be enhancing or diminishing your business bottom line? Most importantly, do you know what to do to meaningfully impact this? To create that work doesn’t suck! (step 1) And even better, is AWESOME! (step 2).

Brad Shorkend and Andy Golding are the co-founders of Still Human. They help businesses around the world remain relevant by creating exceptional employee experiences and being innovation-ready always, ultimately becoming Companies Behaving Awesomely.

Unlock your team's best work - even in the most distracting environments.

Is your team busy but rarely at its best? Is the pressure to do more with less pushing your people to burnout?

Most employees don't underperform because they lack talent or ambition. They struggle because their environment makes sustaining great work nearly impossible. It doesn't have to be that way.

In Pause, speaker and consultant Shawn Vanderhoven reveals 12 leadership practices to deliberately slow things down so your team can speed up where it matters most. Drawing from original research on over 150 major companies from Amazon to Google to LinkedIn, he shows you how to:

• Protect focus by replacing distracting messaging habits
• Generate momentum by turning fuzzy goals into clear targets
• Expose the hidden workload undermining deep work
• Turn rumination into confidence by using mistakes to fuel growth

Packed with compelling case studies and actionable tools, Pause equips you to cut through the noise, deliver exceptional results and become the boss everyone wants to work for.

In today's globalised and digital world, consumers can move from one retailer to the next across the world at the click of a button. Online access and social media mean that consumers are more market savvy, more informed and more discerning than ever before. What brings them back is an enhanced shopping experience, and key to this is good customer service. More and more marketers are focusing on retaining their customer base or trying to erode their competitor's customer base through better customer service. After all, happy customers are repeat customers and become advocates for the business.

Business Research Methods covers all the stages in undertaking research using a clear, structured step-by-step guide.

Christina Quinlan's qualitive and holistic approaches are combined with William Zikmund's quantitative and advanced methods in this fully updated third edition, to give students a broad spectrum of approaches for their research project.

This comprehensive text is essential reading for all business students getting to grips with research methods for their project.

Business Statistics using Excel offers an excellent and helpful introduction to business statistics for students who require a first course, providing all of the explanation, tools, and skills which are required in order to master the subject matter. Thorough, clear and accessible, the text guides students in a progressive, step-by-step manner through the theoretical concepts and techniques, and supports understanding by providing extensive examples from a South African context. The text assumes no prior knowledge of the subject, and includes refresher chapters on numerical skills and Microsoft Excel. This text is eminently suitable as a first course in statistics for students who are studying the subject as a module within any business-related programme of study.

"Business Model Generation" is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need "Business Model Generation."

Co-created by 470 "Business Model Canvas" practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powerful strategic ideas and tools, and makes them easy to implement in your organization. It explains the most common Business Model patterns, based on concepts from leading business thinkers, and helps you reinterpret them for your own context. You will learn how to systematically understand, design, and implement a game-changing business model--or analyze and renovate an old one. Along the way, you'll understand at a much deeper level your customers, distribution channels, partners, revenue streams, costs, and your core value proposition.

"Business Model Generation" features practical innovation techniques used today by leading consultants and companies worldwide, including 3M, Ericsson, Capgemini, Deloitte, and others. Designed for doers, it is for those ready to abandon outmoded thinking and embrace new models of value creation: for executives, consultants, entrepreneurs, and leaders of all organizations. If you're ready to change the rules, you belong to "the business model generation "

An acclaimed author and celebrated journalist breaks down the history of electricity and the impact of global energy use on the world and the environment.​

Global demand for power is doubling every two decades, but electricity remains one of the most difficult forms of energy to supply and do so reliably. Today, some three billion people live in places where per-capita electricity use is less than what's used by an average American refrigerator. How we close the colossal gap between the electricity rich and the electricity poor will determine our success in addressing issues like women's rights, inequality, and climate change.

In A Question of Power, veteran journalist Robert Bryce tells the human story of electricity, the world's most important form of energy. Through onsite reporting from India, Iceland, Lebanon, Puerto Rico, New York, and Colorado, he shows how our cities, our money--our very lives--depend on reliable flows of electricity. He highlights the factors needed for successful electrification and explains why so many people are still stuck in the dark.

With vivid writing and incisive analysis, he powerfully debunks the notion that our energy needs can be met solely with renewables and demonstrates why--if we are serious about addressing climate change--nuclear energy must play a much bigger role.

Electricity has fueled a new epoch in the history of civilization. A Question of Power explains how that happened and what it means for our future.

Alex Rogo is a harried plant manager working ever more desperately to try and improve performance. His factory is rapidly heading for disaster. So is his marriage. He has ninety days to save his plant - or it will be closed by corporate HQ, with hundreds of job losses. It takes a chance meeting with a colleague from student days - Jonah - to help him break out of conventional ways of thinking to see what needs to be done.

Described by Fortune as a 'guru to industry' and by Businessweek as a 'genius', Eliyahu M. Goldratt was an internationally recognized leader in the development of new business management concepts and systems. This 20th anniversary edition includes a series of detailed case study interviews by David Whitford, Editor at Large, Fortune Small Business, which explore how organizations around the world have been transformed by Eli Goldratt's ideas.

The story of Alex's fight to save his plant contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints (TOC) developed by Eli Goldratt. Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world. It is a book to recommend to your friends in industry - even to your bosses - but not to your competitors!

This book asks how governments in Africa can use evidence to improve their policies and programmes, and ultimately, to achieve positive change for their citizens.

Looking at different evidence sources across a range of contexts, the book brings policy makers and researchers together to uncover what does and doesn't work and why. Case studies are drawn from five countries and the ECOWAS (west African) region, and a range of sectors from education, wildlife, sanitation, through to government procurement processes. The book is supported by a range of policy briefs and videos intended to be both practical and critically rigorous. It uses evidence sources such as evaluations, research synthesis and citizen engagement to show how these cases succeeded in informing policy and practice.

The voices of policy makers are key to the book, ensuring that the examples deployed are useful to practitioners and researchers alike. This innovative book will be perfect for policy makers, practitioners in government and civil society, and researchers and academics with an interest in how evidence can be used to support policy making in Africa.

Examine the latest practices, trends, and emerging developments as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides you step-by-step through the management of all supply chain activity.

You review issues related to both domestic and global supply chains as comprehensive, one-of-a-kind coverage encompasses important processes in operations, purchasing, logistics, as well as process integration. A balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace with the help of intriguing SCM Profiles and interesting real business examples.

Relevant end-of-chapter questions, problems, and new cases help you put what you learn into practice as you sharpen your management skills.

As you're well aware, your individual energy ebbs and flows--leading to high and low productivity cycles. Fail to manage your energy correctly, and you risk falling into traps including inertia, complacency, and frenzied, unfocused activity that only erodes the quality of your life. The same holds true for your entire organization. In Fully Charged, Heike Bruch and Bernd Vogel provide tools and strategies to help you manage your company's collective energy. First, diagnose your company's "energy state" using the Organizational Energy Matrix. By assessing the intensity (high or low) and the quality (positive or negative) of the energy in your enterprise, you discover which of four energy states your company is experiencing. Second, move your company out of dangerous states characterized by complacency, cynicism, aggression, withdrawal, and other perils. By applying practices mastered by companies as diverse as Airbus, Novartis, SAP, and Tata Steel, you can shift your firm into a state of high, positive energy--in which everyone is emotionally engaged, mentally alert, and working swiftly and productively toward critical goals. Practical and backed by extensive research, Fully Charged reveals how to continually refresh your company's energy--so it's always ready to tackle the next period of high demand.