This unique book offers a comprehensive survey of the privatization and deregulation of the public sector in a number of important developed and developing economies. The first part examines the privatization and deregulation process in Japan, Korea, India, Latin America, the US and the UK. The authors examine the costs and benefits in each country and describe the private initiatives and ongoing government intervention in the new markets. Wide country coverage allows readers to compare and contrast the different regimes in each country, particularly in the less studied Asian and Indian regions. The authors also describe the regime in the US and UK, the forerunners of privatization initiatives, from which useful policy lessons can be learnt in terms of ownership, price setting, universal service and welfare implications. The second part offers sector surveys from important industries, including telecommunications in Japan, India and Latin America, electricity in the UK and US, and the banking sector in Japan. Privatization, Deregulation and Economic Efficiency will be useful supplementary reading for scholars and students of the theory and practice of public economics, as well as for governments and NGOs interested in the policy implications of the privatization and deregulation process.

Businesses rely heavily on their culture to ensure sustainable success, and company culture is invariably influenced by national values. In an era of global hypercompetition, knowing the overall values that guide one's business ventures is crucial, as it allows for the greater understanding of other businesses and how they operate. Cultural Factors and Performance in 21st Century Businesses is a pivotal reference source that examines the relationship between culture and trade. Covering a broad range of topics including ethics, economic geography, and socialization theory, this book examines cultures around the world and their intersection with trade. This publication is ideally designed for executives, managers, entrepreneurs, social scientists, policymakers, academicians, researchers, and students.

In recent years, and to varying degrees, there has been a marked trend towards decentralisation of labour market regulation in many European countries. The authors of this book seek to assess the impact of social partnership and social protection on the macroeconomic performance of nine member states of the European Union - namely Austria, France, Germany, Ireland, Italy, the Netherlands, Spain, Sweden and the UK. They compare the performance outcomes of these countries with the USA over the last twenty years and find that, in broad terms, the countries that perform 'best' are those that have adapted and decentralised their systems of social partnership and protection. The authors also analyse the changing nature of social partnership and protection within the European Union (EU). They examine recent developments in EU social policy, particularly its shift towards employment promotion through the national action plans on employment that each member state is now required to introduce. These reinforce social partnership but also impose new challenges for governments, employers and unions to meet. Central amongst these challenges is the need to ensure that social partnership is as inclusive as possible. The authors conclude that the EU requires more social partnership if ever closer union, including monetary union, is to succeed and that employment promotion programmes must be pursued by the EU as a whole.

The growth in global competitiveness and interdependence has led to an increased interest in the role of industrial policy in achieving economic growth objectives. Heather Smith reignites the contentious debate of the role of the state using East Asian economic development in general with particular emphasis on Taiwan and Korea. Using quantitive techniques, the author analyses the view that industry policy interventions were a necessary factor explaining Taiwan's economic performance in the 1980s. Lessons for other countries attempting to upgrade their industrial structure are drawn from the comparative industrialisation experience of Taiwan and Korea, along with: * a comprehensive discussion of strategic industry policy with an application to East Asia. * discussion on the impact of the 1997-1998 financial crisis in Korea * a critique of the structuralist/revisionist literature in the light of the financial crisis. This highly topical study constitutes essential reading for governmental and non-governmental policymakers, business leaders and academics alike.

The infrastructure of a country has significant effects on both the lives of its citizens and its place in international markets. As such, it is imperative to develop policies to promote the quality of a nation's infrastructure. The Handbook of Research on Economic, Financial, and Industrial Impacts on Infrastructure Development is a pivotal reference source for the latest scholarly research on various initiatives and policies developed to enhance the current infrastructure of modern nations. Including the role of economics, finance, and multiple industry perspectives, this book covers a range of pertinent topics such as R&D initiatives, foreign direct investment, and trade liberalization, and this publication is an ideal reference source for researchers, academics, practitioners, and students interested in recent trends in infrastructure development.

This book devises an alternative conceptual framework to understand digital transformation in the cultural heritage sector. It achieves this by placing a high importance on the role of technology in the strategic process of modeling and developing cultural services in the digital era. The focus is on how marketing activities and customer processes are being transformed by digital technologies to create better value, which can also be communicated to customers through an engaged and personalized approach. Much of the digital debate in cultural heritage is still in infancy. Some existing studies are anecdotal and often developed within the domain of established research streams, including studies with some technological aspects addressed partially and from an episodic or periodic perspective. Moreover, the critical changes that have emerged in the cultural management landscape are yet to be highlighted. This book fills that gap and provides a perspective on the cultural heritage sector, which uses the new social and technology landscape to describe the digital transformation in cultural heritage sectors. The authors highlight an inclusive perspective that addresses marketing strategy in the digital era as a proactive, technology-enabled process by which firms collaborate with customers to jointly create, communicate, deliver, and sustain experience and value co-creation.

: WINNING ANSWERS TO ALL YOUR COLD CALLING QUESTIONS WINNING ANSWERS TO ALL YOUR TELEMARKETING QUESTIONS WINNING ANSWERS TO ALL YOUR TELESALES QUESTIONS ELAYNE NUSBAUM COLD CALLING

The mainstream perception of Russian business today is framed by images of wild capitalism and a Dutch-diseased resource-dependent economy with poorly functioning rules and institutions. Despite the continued relevance of these issues in the current environment, readers of this book will discover that business in Russia has undergone a remarkable transformation. Important characteristics of the contemporary Russian business climate include the rise of a new generation of Russian business leaders and entrepreneurs, a variety of innovative and adaptive business strategies developed to respond to the increasingly VUCA world, a confident middle class with significant purchasing power, as well as a surprising level of integration in the world economy, including increasingly with China and its Belt and Road Initiative (BRI). These evolving developments have received little attention from researchers and practitioners. This book has been written by Russian experts and thought leaders to address this knowledge gap. The five sections provide a diverse but integrated set of opinion pieces, analyses and cases about Russian business covering markets and macro perspectives, strategy and governance, innovation and entrepreneurship, internationalization and leadership. The aim is to overcome preconceptions by illustrating the underreported and multifaceted nature of the life of Russian business and take the reader closer to what is really happening on the ground. The book contains more than 50 contributions from 54 authors representing opinion leaders in Russia and abroad including prominent academics and businessmen. The Life of Russian Business is aimed at practitioners, policy-makers and educators, as well as those generally interested in Russia. By disseminating state-of-the-art insights on Russian decision-makers and institutions, the book ultimately delivers a well informed and balanced guide for those wishing to participate in Russia's economy.

Sarnikar cites evidence of frequent misconceptions of economics amongst students, graduates, and even some economists, and argues that behavioral economists are uniquely qualified to investigate causes of poor learning in economics. She conducts a review of the economics education literature to identify gaps in current research efforts and suggests a two-pronged approach to fill the gaps: an engineering approach to the adoption of innovative teaching methods and a new research program to enhance economists' understanding of how learning occurs. To facilitate research into learning processes, Sarnikar provides an overview of selected learning theories from psychology, as well as new data on hidden misconceptions amongst beginning students of economics. She argues that if they ask the right questions, economists of all persuasions are likely to find surprising lessons in the answers of beginning students of economics.

This book discusses social innovations by cooperatives from the Asia and Pacific region. Social innovations emerge when the state and market in developing countries find it difficult to solve problems such as poverty, hunger, ill health, poor education systems, inadequate drinking water and poor sanitation. These countries also face barriers to economic growth such as climate change, poor governance, unequal opportunities and social exclusion. This volume therefore addresses the following questions. What are the distinctive features of social innovations by cooperatives? How social innovations bring in changes in the process and outcome of development? After presenting theories of social innovation and a critical review of cooperatives and social innovation, the book presents 15 chapters on social innovations by cooperatives in the Asia Pacific region. These social innovations are related to health insurance, community based tourism, disaster response, climate smart agriculture, use of social media for youth empowerment, training for the emergence of second-line leaders in cooperatives, social inclusion through innovative finance, profitable marketing of organic produce to strengthen economic status of small farmers, digital auction and value addition for income security of farmer members, collaboration between cooperative members and workers for the mutual benefit, worker cooperatives, women leadership and participation, building union-cooperative partnership in finance and rating of cooperatives to promote transparency and accountability. A chapter on innovative services of cooperatives during the time of Covid19 is also included. This volume will be quite significant for co-operators, researchers, teachers, practitioners and policy-makers at the global level. The theme is relevant for international development community and national cooperatives with concern for their communities, which is the seventh cooperative principle of International Cooperative Alliance and the Sustainable Development Goal of the UN.

Behavioural public policies, or nudges, have become increasingly popular in recent years, with governments keen to use light-touch interventions to improve the success of their public policies. In this unique book, Peter John explores nudges, their successes and limitations, and sets out a bold manifesto for the future of behavioural public policy. This book traces the beginnings of nudge in behavioural economics and tracks the adoption of its core ideas by policy-makers, providing examples of successful applications. By considering the question ?how far to nudge??, John reviews why it is crucial for governments to address citizen behaviours, and reviews the criticisms of nudge and its ethical limitations. Looking to its future, this book proposes the adoption of a radical version of nudge, nudge plus, involving increased feedback and more engagement with citizens. How Far to Nudge? will be a vital text for students of behavioural public policy and policy analysis, as well as for anyone looking for an introduction to nudge policy and an explanation for its growth in popularity.

Selected Themes in Nursing Home Management presents a critical examination of traditional practices by managements of nursing homes-practices that have rendered illusory the accomplishment of the noble goals of providing needed care for the elderly population. Anchored in real floor experiences of the author, the book provides a roadmap toward the destination of compassionate care for the elderly. It is a compelling read for policy makers, department of health regulators and supervisors, nursing home managers and staff, and students of healthcare management.

This book explores how technological progress accelerates the transformation of economic development by adopting a fundamental logical approach to technological progress, intensive inputs, and promotion of productive efficiency to transformation of economic development. It investigates the internal mechanisms and the choice of corresponding modes that initiate technological progress to accelerate the transformation of economic development at three basic research levels: micro-enterprise level, mid-industry level and macro-economy level. Based on the above research, the book summarizes four dimensions facilitating the transformation: agricultural intensification, new industrialization, modernization of the service industry and the advanced manufacturing industry, and linkage of the modern service industry. This book is especially valuable in its hierarchical categorization covering theoretical, empirical, industrial and strategic exploration. On one hand, it analyzes the mechanisms and approaches influencing the transformation of economic development driven by technological progress from both theoretical and empirical perspectives. On the other hand, based on the introduction of advanced international experiences, it probes into the guarantee basis for the strategic implementation and the corresponding mode choices of the transformations. Furthermore, it offers specific policy proposals from both the macro level of how technological progress promotes the transformation of economic development and the micro level covering the agricultural, industrial and service industries.

This book addresses the need to support decision-makers across Africa by promoting awareness of the importance of space technologies and data to African development through the presentation of existing examples where space supports education and healthcare, and by making recommendations for further roll-out of these efforts. This is necessary because of the enduring misconception that space-related research and expenditure competes with other, more pressing, needs on the continent, when in truth space can play a major role in meeting these needs. Accordingly, the book unpacks the United Nations Sustainable Development Goals (SDGs) 2030 and the critical needs they address in the African context. Secondly, it provides an analysis of the African higher education landscape and considers the network of higher education-related SDGs, their targets, and their indicators. Africa's own development plan, Agenda 2063, is also explored. The African higher education landscape is then assessed by way of three models - the Space-Education Equation (SEE), the Benefits to Education by Space Transection (BEST), and the Enhanced Education for Sustainable Development Access and Success (EESDAS) model. The critical role of educational technologies and e-learning in bridging the educational access and success gap is appraised, as is the role of the space sector, and its technologies, applications, and data in African higher education. Finally, it explores e-health and provides an analysis of pertinent technologies required by e-health, past and present, and the opportunities and challenges it presents. Space technology can play a critical role in eliminating the barriers that are currently preventing e-health from playing a more significant role in a developing region such as sub-Saharan Africa.

This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation within the organization, It must be embedded into the organizational culture through change management, measured and rewarded. A balanced scorecard will keep track that we are not just financially successful but at the same time achieve overall business success, which includes customers, processes and employee talents.

Brand collaborations are widely considered the art of the perfect match. This book is a guide to understanding the process of brand collaborations and explains the key factors of success to build specific forms of collaborations between diverse partners. The Art of Successful Brand Collaborations gives tangible examples of partnerships between various kinds of internationally renowned artists, celebrities, brands and companies such as Coca-Cola, Louis Vuitton, Puma, David Beckham and Pharrell Williams. In this vivid study, the academic and practitioner author team outline deep knowledge about the advantages and economic benefits of this marketing strategy. This includes additional meaning, improvement of the brand image, attracting new customers within different target groups and the development of the brand in new markets. Filled with interviews from practitioners and vital academic and professional insights, this book is an essential guide for brand managers, professors and students to better understand and successfully implement the process of brand collaborations.