The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.

Religious language is all around us, embedded in advertising, politics and news media. This book introduces readers to the field of theolinguistics, the study of religious language. Investigating the ways in which people talk to and about God, about the sacred and about religion itself, it considers why people make certain linguistic choices and what they accomplish. Introducing the key methods required for examining religious language, Valerie Hobbs acquaints readers with the most common and important theolinguistic features and their functions. Using critical corpus-assisted discourse analysis with a focus on archaic and other lexical features, metaphor, agency and intertextuality, she examines religious language in context. Highlighting its use in both expected locations, such as modern-day prayer and politics, and unexpected locations including advertising, sport, healthcare and news media, Hobbs analyses the shifting and porous linguistic boundaries between the religious and the secular. With discussion questions and further readings for each chapter, as well as a companion website featuring suggested answers to the reflection tasks, this is the ideal introduction to the study of religious language.

Winner of the 2021 New Voices Book Award by the Society for Linguistic Anthropology Exploring the ways in which the development of linguistic practices helped expand national politics in remote, rural areas of Venezuela, Language and Revolutionary Magic in the Orinoco Delta situates language as a mediating force in the creation of the 'magical state'. Focusing on the Waraos speakers of the Orinoco Delta, this book explores center–periphery dynamics in Venezuela through an innovative linguistic anthropological lens. Using a semiotic framework informed by concepts of 'transduction' and 'translation', this book combines ethnographic and historical evidence to analyze the ideological mediation and linguistic practices involved in managing a multi-ethnic citizenry in Venezuela. Juan Luis Rodriguez shows how indigenous populations participate in the formation and contestation of state power through daily practices and the use of different speech genres, emphasising the performative and semiotic work required to produce revolutionary subjects. Establishing the centrality of language and semiosis in the constitution of authority and political power, this book moves away from seeing revolution in solely economic or ideological terms. Through the collision between Warao and Spanish, it highlights how language ideologies can exclude or integrate indigenous populations in the public sphere and how they were transformed by Hugo Chavez' revolutionary government to promote loyalty to the regime.

Conversation is one of the most widespread uses of human language, but what is actually happening when we interact this way? How is conversation structured? How does it function? Answering these questions and more, An Introduction to Conversation Analysis is an essential overview of this topic for students in a wide range of disciplines including sociolinguistics, discourse analysis and sociology. This is the only book you need to learn how to do conversation analysis. Beginning by positioning conversation analysis amongst other methodologies, this book explains the advantages before guiding you step-by-step through how to do conversation analysis and what it reveals about the ways language works in communication. Chapters introduce every aspect of conversation analysis logically and clearly, covering topics such as transcription, turn-taking, sequence organisation, repair, and storytelling. Now fully revised and expanded to take account of recent developments, this third edition includes: - 3 new chapters, covering action formation and epistemics, multimodality and spoken interaction, and written conversation - New topics including online and mobile technology, cross-cultural conversation and medical discourse - A glossary of key terms, brand new exercises and updated lists of further reading - A fully updated companion website, featuring tutorials, audio and video files, and a range of different exercises covering turn taking, organisation and repair

This book addresses the topics of autobiography, self-representation and status as a writer in Mahatma Gandhi's autobiographical work The Story of My Experiments with Truth (1927, 1929). Gandhi remains an elusive figure, despite the volumes of literature written on him in the seven decades since his assassination. Scholars and biographers alike agree that “no work on his life has portrayed him in totality� (Desai, 2009), and, although “arguably the most popular figure of the first half of the twentieth century� and “one of the most eminent luminaries of our time,� Gandhi the individual remains “as much an enigma as a person of endless fascination� (Murrell, 2008). Yet there has been relatively little scholarly engagement with Gandhi’s autobiography, and published output has largely been concerned with mining the text for its biographical details, with little concern for how Gandhi represents himself. The author addresses this gap in the literature, while also considering Gandhi as a writer. This book provides a close reading of the linguistic structure of the text with particular focus upon Gandhi’s self-representation, drawing on a cognitive stylistic framework for analysing linguistic representations of selfhood (Emmott 2002). It will be of interest to stylisticians, cognitive linguists, discourse analysts, and scholars in related fields such as Indian literature and postcolonial studies.  

The use of cognitive science in creating stories, languages, visuals, and characters is known as narrative generation, and it has become a trending area of study. Applying artificial intelligence (AI) techniques to story development has caught the attention of professionals and researchers; however, few studies have inherited techniques used in previous literary methods and related research in social sciences. Implementing previous narratology theories to current narrative generation systems is a research area that remains unexplored. Bridging the Gap Between AI, Cognitive Science, and Narratology With Narrative Generation is a collection of innovative research on the analysis of current practices in narrative generation systems by combining previous theories in narratology and literature with current methods of AI. The book bridges the gap between AI, cognitive science, and narratology with narrative generation in a broad sense, including other content generation, such as a novels, poems, movies, computer games, and advertisements. The book emphasizes that an important method for bridging the gap is based on designing and implementing computer programs using knowledge and methods of narratology and literary theories. In order to present an organic, systematic, and integrated combination of both the fields to develop a new research area, namely post-narratology, this book has an important place in the creation of a new research area and has an impact on both narrative generation studies, including AI and cognitive science, and narrative studies, including narratology and literary theories. It is ideally designed for academicians, researchers, and students, as well as enterprise practitioners, engineers, and creators of diverse content generation fields such as advertising production, computer game creation, comic and manga writing, and movie production.

The main purpose of the book is to explore whether native speakerism has an influence on Polish language schools, using the explanatory mixed-methods design. The findings show that the ideology is present in Poland, but it is manifested in complex and subtle ways. Most prominent findings indicate a wage gap between teachers considered native speakers and their Polish counterparts, and the discrepancy between the levels of education required of the two groups, with native speakers often being employed without necessary qualifications. Finally, the findings suggest that Polish teacher education programmes should expose budding teachers to relevant literature regarding native speakerism and other issues related to native and non-native speaker status so that they can critically examine them.

In Present-Day English, the only flexible sentence constituent in unmarked declarative sentences is the adverbial, which can often be placed in initial, medial, or end position. This book presents the first empirical and corpus-based study on the usage patterns and functions of medially-placed linking adverbials in conceptually-written academic English. By combining quantitative with detailed qualitative analyses of selected corpus examples, the present study explores whether the placement of linking adverbials in medial position can be regarded as a focusing strategy, similar to focusing adverbs and cleft sentences. Moreover, it investigates whether different medial positions are associated with distinct discourse functions, such as the marking of contrastive topics or different focus meanings.

This volume highlights the dynamic nature of the field of English Linguistics and features selected contributions from the 8th Biennial International Conference on the Linguistics of Contemporary English. The contributions comprise studies (i) that focus on the structure of linguistic systems (or subsystems) or the internal structure of specific construction types, (ii) that take an interest in variation at all linguistic levels, or (iii) that explore what linguistic findings can tell us about human cognition in general, and language processing in particular. All chapters represent state-of-the-art research that relies on rigorous quantitative and qualitative analysis and that will inform current and future linguistic practice and theory building.

This two-volume collection showcases a wide range of modern approaches to the philosophical study of language. Contributions illustrate how these strands of research are interconnected and show the importance of such a broad outlook. The aim is to throw light upon some of the key questions in language and communication and also to inspire, inform, and integrate a community of researchers in philosophical linguistics. Volume one concentrates on fundamental theoretical topics. This means considering vital questions about what languages are and how they relate to reality, and describing some of the key areas of thought in linguistics and the philosophy of language. Contributors also discuss how philosophy influences related fields such as translation, pragmatics, and argumentation.

This two-volume collection showcases a wide range of modern approaches to the philosophical study of language. Contributions illustrate how these strands of research are interconnected and show the importance of such a broad outlook. The aim is to throw light upon some of the key questions in language and communication and also to inspire, inform, and integrate a community of researchers in philosophical linguistics. Volume two presents analyses of several fundamental concepts and studies in which they are applied empirically. These include the linguistic topics of assertion, vagueness, and disagreement, and the philosophical themes of belief, normativity, and thought. These chapters provide unique insight into the role of philosophy in the contemporary study of communication.

Sequential images are as natural at conveying narratives as verbal language, and have appeared throughout human history, from cave paintings and tapestries right through to modern comics. Contemporary research on this visual language of sequential images has been scattered across several fields: linguistics, psychology, anthropology, art education, comics studies, and others. Only recently has this disparate research begun to be incorporated into a coherent understanding. In The Visual Narrative Reader, Neil Cohn collects chapters that cross these disciplinary divides from many of the foremost international researchers who explore fundamental questions about visual narratives. How does the style of images impact their understanding? How are metaphors and complex meanings conveyed by images? How is meaning understood across sequential images? How do children produce and comprehend sequential images? Are visual narratives beneficial for education and literacy? Do visual narrative systems differ across cultures and historical time periods? This book provides a foundation of research for readers to engage in these fundamental questions and explore the most vital thinking about visual narrative. It collects important papers and introduces review chapters summarizing the literature on specific approaches to understanding visual narratives. The result is a comprehensive "reader" that can be used as a coursebook, a researcher resource and a broad overview of fascinating topics suitable for anyone interested in the growing field of the visual language of comics and visual narratives.