The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

This cutting-edge Research Handbook brings together international scholars to provide a comprehensive overview of motivation within and beyond the field of public administration. Discussing the implications of contemporary research for theory and practice, it offers suggestions for the development of future research in the field. Contributions offer cross-disciplinary and interdisciplinary insights into the theories that underpin motivation research and how motivation drives decisions across public, nonprofit, and private sector settings, highlighting key sector differences that influence decision-making. Covering a wide range of core motivational topics and subfields relevant to the study of public and nonprofit administration, chapters emphasize the key motivational factors that affect employee recruitment, selection, and retention and how they affect - and are affected by - employee behavior. Providing a wide-ranging coverage of the field, this Research Handbook is critical reading for scholars, researchers, and upper-level students of public administration and policy. It will also benefit practitioners in public and nonprofit organizations in need of a deeper understanding of the links between motivation and employee behavior.

This timely Handbook considers the increasing struggles facing international development in light of the COVID-19 pandemic. It investigates the role global co-operation must play in resolving the multiple crises of the pandemic, resultant economic devastation and existing climate changes and external-debt concerns. Contributions identify the need to question current assumptions and approaches to international development in the context of how markets are constructed, states reformed and resources distributed. Split across four thematic parts, this thought-provoking Handbook explores the concept and politics of development, development and contested globalization, the politics of development agendas and global actors in the politics of development. Chapters examine the politics of: developmental regionalism, crime, law and development in historical perspective, international monetary relations, food, global health, the global gender agenda, the sustainable development goals, development in the WTO, and private foundations. Engaging and accessible, the Handbook on the Politics of International Development will be a key resource for students and scholars of international politics and relations, public policy, geopolitics and development studies.