Step up your presentation skills with our 6-page laminated guide, focusing on graphic features, animation, audio and a variety of ways presentations can be formatted and distributed. Joan Lambert, author of multiple books on the Microsoft Office Suite, creator of many Lynda.com videos and an experienced corporate trainer used her experience and knowledge to cover the most relevant functions for users at different levels. Also look for the "PowerPoint 2016" QuickStudy for more general coverage of software use, then use the pair to become a power user that can create presentations that "wow". Suggested uses: Workplace -- flat for easy storage and access at a moments notice to find a function you need to use, or to jog your memory for a function you do not use often; Company Training -- reduce help-desk calls and keep productivity flowing for a team or for your entire company; Students/Teachers/Parents -- help with the learning curve in a classroom or for your child and any projects requiring PowerPoint; College Professors/Students -- give polished presentations to your classes that give your hard work the look it deserves.

The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.