When Tony Thorne first turned up for his medical in 1956 he had little idea of the adventures he would face and the people he would encounter over the next two years in service. Brasso, Blanco & Bull is the hilarious account of life in National Service, where 23339788 Thorne faced the horrors of basic training, the boredom of the drill yard as well as the unforgettable camaraderie of the squad. Praise: 'This book took me back more years than I care to remember.' Bernard Cribbins, The Parachute Regiment, 1947-8 'A great reminder for those of us that did it and a great treat for those that didn't.' Windsor Davies, East Surrey Regiment, 1950-2 'More Virgin Soldiers just like the ones I remember. This lot made me laugh a lot.' Leslie Thomas, Royal Army Pay Corps 1949-51 'I thoroughly enjoyed the read.It took me back to my days of national service, most of which I enjoyed!' Freddie Truman, OBE, Royal Air Force 1951-3

Bristol - 1945 The war has ended; the men are returning home to their loved ones, but for some things have changed. Charlotte Hennessey-White's husband, David is no longer the gentle loving man he once was and Charlotte, so independent during the war, is devastated. Edna Burbage's strong fiancee, Colin has suffered appalling physical injuries. He won't hold her to her promise of marriage, but she insists her feelings are unchanged. But is that true? Is she marrying him out of love or pity? And Polly Chandler's sweetheart, Gavin who'd she'd planned her whole future around, hasn't come home at all. War and suffering have changed their men leaving the women to cope on their own. But they too are changed. They harbour secrets best kept that could do untold damage to these already fragile lives. Praise for Lizzie Lane: 'A gripping saga and a storyline that will keep you hooked' Rosie Goodwin 'The Tobacco Girls is another heartwarming tale of love and friendship and a must-read for all saga fans.' Jean Fullerton 'Lizzie Lane opens the door to a past of factory girls, redolent with life-affirming friendship, drama, and choices that are as relevant today as they were then.' Catrin Collier 'If you want an exciting, authentic historical saga then look no further than Lizzie Lane.' Fenella J Miller

In 2016, the Veterans Benefits Administration (VBA) centralized distribution of the disability compensation claims workload through the National Work Queue, which prioritizes and distributes claims to regional offices based on their capacity; however, there are gaps in VBA's guidance for processing claims with errors. Chapter 1 examines (1) how VBA manages workload and performance for the disability compensation claims process, (2) how well VBA's timeliness and accuracy measures capture its regional offices' performance in processing these claims, and (3) how well selected regional offices communicate with VSOs and congressional caseworkers about these claims. The Department of Veterans Affairs' (VA) plan for implementing a new disability appeals process while attending to appeals in the current process addresses most, but not all, elements required by the Veterans Appeals Improvement and Modernization Act of 2017 (Act). Chapter 2 examines the extent to which VA's plan (1) addresses the required elements in the Act, and (2) reflects sound planning practices identified in prior GAO work. Chapters 3, 4 and 5 focus on the extent to which VA's plan: addresses the required elements in the Act, and reflects sound planning practices previously identified. Chapter 6 examines (1) what is known about the quality and timeliness of VBA contracted exams; (2) the extent to which VBA monitors contractors' performance; and (3) how VBA ensures that its contractors provide qualified and well-trained examiners. Chapter 7 addresses: (1) what is known about the quality and timeliness of VBA contracted exams; (2) the extent to which VBA monitors contractors' performance to ensure that they provide high quality and timely exams; and (3) how VBA ensures that its contractors provide qualified and well-trained examiners.