The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a roadmap to successful IT implementation. ""Cases on Information Technology and Business Process Reengineering"" presents a wide range of issues and challenges related to business process reengineering technologies and systems. This book gives practitioners, educators, and students an understanding of business process reengineering difficulties, and presents solutions discovered by organizations worldwide.

This book focuses on the implementation of Artificial Intelligence in Business, Education and Healthcare, It includes research articles and expository papers on the applications of Artificial Intelligence on Decision Making, Entrepreneurship, Social Media, Healthcare, Education, Public Sector, FinTech, and RegTech. It also discusses the role of Artificial Intelligence in the current COVID-19 pandemic, in the health sector, education, and others. It also discusses the impact of Artificial Intelligence on decision-making in vital sectors of the economy.

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

The role of chief information officer (CIO) takes on many forms, and is contingent on many factors. Environmental factors such as size, industry, or organizational structure; senior managements interpretation of the value of information technology to the overall operation of the firm; and industry-based regulations, all contribute to the function of this role.Strategic Use of Information Technology for Global Organizations provides valuable insights into the role of CIOs, their necessary interaction with other parts of the organization and the external relationships with vendors and suppliers. Strategic Use of Information Technology for Global Organizations emphasizes the need for balance between management and technology in the role of CIO. It focuses on this role as not only an expert on information technology, but as a leader in the appropriate application of IT.

This first book on Maritime Informatics describes the potential for Maritime Informatics to enhance the shipping industry. It examines how decision making in the industry can be improved by digital technology, and introduces the technology required to make Maritime Informatics a distinct and valuable discipline. Based on participating in EU funded research over the last six years to improve the shipping industry, the editors stipulate that there is a need for the new discipline of Maritime Informatics, which studies the application of information systems to increasing the efficiency, safety, and ecological sustainability of the world's shipping industry. This book examines competition and collaboration between shipping companies, and also companies who serve shipping needs, such as ports and terminals. Practical examples from leading experts give the reader real world examples for better understanding.

This book presents trends, developments, and examples of how digital disruption is currently reshaping the logistics industry. Logistics is the invisible force behind the global economy, influencing and providing a lens into all economic activities. Chapters written by respected experts in the field describe how new technologies such as autonomous vehicles, blockchain, Internet of things (IoT), and state-of-the-art freight management solutions are fundamentally changing supply chain solutions. Special emphasis is placed on promising start-ups and venture capital firms around the world that are now investing in the future of logistics. "Supply chains hold significant room for optimization to the benefit of customers, industry participants, authorities and the environment. This book provides a unique set of perspectives from industry leaders covering a wide range of topics. It is a 'must read' for anyone seeking to understand and contribute to a better tomorrow in supply chains logistics." - Thomas Bagge, Chief Executive Officer and Statutory Director DCSA "The need for standardisation and digitalisation in logistics is no longer an option. This book gives insights from industry experts, shows trends and innovations in platforms, underlines the need for transparency and how big data and analytics can make a world of difference. It's an incredible resource if you wish to better understand the new normal of logistics." - Global Chief Digital & Information Officer, MSC Mediterranean Shipping Company "This book presents readers with a straightforward and comprehensive assessment of supply chain innovation and trends and their impact on the industry. With contributions from several industry leaders, it provides critical knowledge and insight that supply chain and logistics managers need to implement disruptive technologies strategically." - Rene Jacquat, Founder / Advisor, LogiChain Solutions

This book provides relevant theoretical frameworks and the latest empirical research findings of Operations Research/Management Science applied to Internet of Things. This book identifies and describes ways in which OR and MS have been applied and influenced the development of IoT. Examples are from smart industry; city; transportation; home and smart devices. It discusses future applications, trends, and potential benefits of this new discipline. It is written for professionals who want to improve their understanding of the strategic role of IoT at various levels of the organization, that is, IoT at the global economy level, at networks and organizations level, at teams and work groups, at information systems and, finally, IoT at the level of individuals, as players in the networked environments.

This volume presents selected papers from the International Conference on Urban Intelligence and Applications (ICUIA), which took place on May 10-12, 2019 in Wuhan, China. The goal of the conference was to bring together researchers, industry leaders, policy makers, and administrators to discuss emerging technologies and their applications to advance the design and implementation of intelligent utilization and management of urban assets, and thus contributing to the autonomous, reliable, and efficient operation of modern, smart cities. The papers are collated to address major themes of urban sustainability, urban infrastructure and management, smart city applications, image and signal processing, natural language processing, and machine learning for monitoring and communications applications. The book will be of interest to researchers and industrial practitioners working on geospatial theories and tools, smart city applications, urban mobility and transportation, and community well-being and management.

This book goes beyond the hype, delving into real world technologies and applications that are driving our future and examines the possible impact these changes will have on industries, economies and society at large. It details the actions governments and regulators must take in order to ensure these changes bring about positive benefits to the public without stifling innovation that may well be the future source of value creation. It examines how organisations in a world of digital ecosystems, where industry boundaries are blurring, must undertake radical digital transformation to survive and thrive in this new digital world. The reader is taken through a framework that critically examines (i) Digital Connectivity including 5G and IoT; (ii) Data Capture and Distribution which includes smart connected verticals; (iii) Data Integrity, Control and Tokenisation that includes cyber security, digital signatures, blockchain, smart contracts, digital assets and cryptocurrencies; (iv) Data Processing and Artificial Intelligence; and (v) Disruptive Applications which include platforms, virtual and augmented reality, drones, autonomous vehicles, digital twins and digital assistants.

The information systems (IS) field represents a multidisciplinary area that links the rapidly changing technology of information (or communications and information technology, ICT) to the business and social environment. Despite the potential that the IS field has to develop its own native theories to address current issues involving ICT it has consistently borrowed theories from its "reference disciplines," often uncritically, to legitimize its research. This volume is the first of a series intended to advance IS research beyond this form of borrowed legitimization and derivative research towards fresh and original research that naturally comes from its own theories. It is inconceivable for a field so relevant to the era of the hyper-connected society, disruptive technologies, big data, social media, "fake news" and the weaponization of information to not be brimming with its own theories. The first step in reaching the goal of developing native IS theories is to reach an agreement on the need for theory (its rationale) and its role as the most distinctive product of human intellectual activity. This volume addresses what theories are, why bother with theories and the process of theorizing itself because the process of developing theories cannot be divorced from the product of that process. It will lay out a research agenda for decades to come and will be invaluable reading for any academic in the IS field and related disciplines concerned with information, systems, technology and their management.

In the statistical domain, certain topics have received considerable attention during the last decade or so, necessitated by the growth and evolution of data and theoretical challenges. This growth has invariably been accompanied by computational advancement, which has presented end users as well as researchers with the necessary opportunities to handle data and implement modelling solutions for statistical purposes. Showcasing the interplay among a variety of disciplines, this book offers pioneering theoretical and applied solutions to practice-oriented problems. As a carefully curated collection of prominent international thought leaders, it fosters collaboration between statisticians and biostatisticians and provides an array of thought processes and tools to its readers. The book thereby creates an understanding and appreciation of recent developments as well as an implementation of these contributions within the broader framework of both academia and industry. Computational and Methodological Statistics and Biostatistics is composed of three main themes: * Recent developments in theory and applications of statistical distributions;* Recent developments in supervised and unsupervised modelling;* Recent developments in biostatistics; and also features programming code and accompanying algorithms to enable readers to replicate and implement methodologies. Therefore, this monograph provides a concise point of reference for a variety of current trends and topics within the statistical domain. With interdisciplinary appeal, it will be useful to researchers, graduate students, and practitioners in statistics, biostatistics, clinical methodology, geology, data science, and actuarial science, amongst others.

Today's competitive business environment poses a wide range of challenges to successful quality, safety, and environmental management systems. While many organizations create their management systems based on the requirements of their respective areas, integrating management systems provides the most effective solution to the challenges these organizations face. Integrated Management Systems: Leading Strategies and Solutions assists readers in the successful integration of their safety, quality, and environmental management systems. Using examples taken from a wide and diverse range of business situations, authors Terri Andrews and Wayne Pardy weave together a management system roadmap that can be used by any HSEQ practitioner, from the beginner to the seasoned industry professional. This book explores the many different management system options currently available, examines the requirements of the various management systems, explains the differences and similarities in the various approaches to management systems, and suggests practices and tools to help managers implement an integrated approach in order to reduce redundancies, streamline processes, and optimize resources. It includes an in-depth analysis of corporate culture and behavioral factors that affect management systems, and it employs a wide range of practical examples that any safety, quality, and environmental management practitioner can relate to. This book benefits health, safety, environmental management, and quality management practitioners and professionals, especially those who design and implement systems for the successful management of their safety and environmental performance, and for quality management requirements, customer service, and customer satisfaction.

This book recapitulates the major developments in Decision Support Systems (DSS) over the last 30 years in order to evaluate the research areas of decision making and in which direction the field should proceed. As it attempts to find a consensus about the next steps for the future of DSS research, the book also enforces the trends and new technologies currently in use. The book examines topics such as decision analysis for enterprise systems and non-hierarchical networks, integrated solutions for decision support and knowledge management in distributed environments, decision support system evaluation and analysis through social networks, and e-learning and its application to real environments. It clearly presents the evidence to support their cases and attempts to promote an extensive and objective discussion. In addition, the book also reflects on approaches to dead-end ideas and failures in DSS to better understand the lessons learned. The contributions for this book have been written by thought leaders and influential researchers from the EURO Working Group of Decision Support Systems (EWG-DSS).

Cultural proximity consists in shared language, codes ,and norms of communication and exchange between actors. It is generally considered important for organizations, enhancing communication and facilitation interaction between actors. In such situation, diversity is often seen as a source of richness and originality. However, high levels of proximity might create some risk, leading to lock-in and inertia, with a negative impact on the innovativeness of the organization. While the role of cultural proximity is subject to much debate within organizations studies, a comprehensive understanding of cultural proximity remains elusive. This book explores the organizational implications of the concept of cultural proximity, delving into the managerial challenges posed by diversities and similarities in culture within a business environment using different levels of analysis. The key messages of the present book, grounded on original empirical evidence, can be summarized as follows: cultural proximity is a key factor for managing innovation in present times; innovation requires a deliberate orchestration of the dichotomy between cultural proximity/cultural diversity; there are specific circumstances where proximity can be beneficial for managers and entrepreneurs. The book will be of value to researchers, academics, managers, and students in the fields of management science, human resource management, innovation studies, and organizational studies.

What do vehicle manufacturers like Rosenbauer, logistics companies like DB Schenker, a compressor manufacturer such as Bauer, an elevator manufacturer such as ThyssenKrupp, and a hygiene goods manufacturer like Hagleitner all have in common? They all use the potential of digitization to offer smarter and faster services to customers and to actively shape the digital transformation of their business models. This book provides valuable insights with concise and established guidelines for the successful digital transformation of business models. Professionals in management, strategic planning, business development, as well as researchers and students from the fields of innovation/technology management, strategic management, and entrepreneurship would particularly benefit from this book.

This book highlights research and survey articles dedicated to big data techniques for cyber-physical system (CPS), which addresses the close interactions and feedback controls between cyber components and physical components. The book first discusses some fundamental big data problems and solutions in large scale distributed CPSs. The book then addresses the design and control challenges in multiple CPS domains such as vehicular system, smart city, smart building, and digital microfluidic biochips. This book also presents the recent advances and trends in the maritime simulation system and the flood defence system.

Financial markets are witnessing an unprecedented explosion in the availability of data, and the firms that survive will be able to leverage this information to increase their profit and expand their opportunities in a global world. Large firms must build their own datacenters to manage this data. In such an environment, the CIO s ability is crucial to lead an effective data strategy to capture, process, and connect data to all the relevant lines of business. At the core of this strategy lies the datacenter - the repository of all information. While there are books that discuss the mechanics, hardware and technicalities of datacenters, no book has yet made the connection between enterprise strategy and datacenter investment, design and management. Next Generation DataCenters in Financial Services is a solution driven book for management that demonstrates how to leverage technology to manage the seemingly infinite amount of data available today. Each chapter offers cutting-edge management and technology solutions to effectively manage data through datacenters.
Presents cutting-edge technology solutions not available in one place until now
Includes step-by-step instructions on how to implement a datacenter strategy based on the author s recent success with Wachovia s datacenter
Demonstrates how business and IT can be aligned in financial services"

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

This book sets the stage of the evolution of corporate governance, laws and regulations, other forms of governance, and the interaction between data governance and other corporate governance sub-disciplines. Given the continuously evolving and complex regulatory landscape and the growing number of laws and regulations, compliance is a widely discussed issue in the field of data. This book considers the cost of non-compliance bringing in examples from different industries of instances in which companies failed to comply with rules, regulations, and other legal obligations, and goes on to explain how data governance helps in avoiding such pitfalls. The first in a three-volume series on data governance, this book does not assume any prior or specialist knowledge in data governance and will be highly beneficial for IT, management and law students, academics, information management and business professionals, and researchers to enhance their knowledge and get guidance in managing their own data governance projects from a governance and compliance perspective.

This book presents contemporary empirical methods in software engineering related to the plurality of research methodologies, human factors, data collection and processing, aggregation and synthesis of evidence, and impact of software engineering research. The individual chapters discuss methods that impact the current evolution of empirical software engineering and form the backbone of future research. Following an introductory chapter that outlines the background of and developments in empirical software engineering over the last 50 years and provides an overview of the subsequent contributions, the remainder of the book is divided into four parts: Study Strategies (including e.g. guidelines for surveys or design science); Data Collection, Production, and Analysis (highlighting approaches from e.g. data science, biometric measurement, and simulation-based studies); Knowledge Acquisition and Aggregation (highlighting literature research, threats to validity, and evidence aggregation); and Knowledge Transfer (discussing open science and knowledge transfer with industry). Empirical methods like experimentation have become a powerful means of advancing the field of software engineering by providing scientific evidence on software development, operation, and maintenance, but also by supporting practitioners in their decision-making and learning processes. Thus the book is equally suitable for academics aiming to expand the field and for industrial researchers and practitioners looking for novel ways to check the validity of their assumptions and experiences. Chapter 17 is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

The 1980s and 1990s saw a growing interest in research and practice in information systems design and development from a human-centred perspective. This is an interest that is accelerated by the increase in organizations in which the human resource provides the means to key competitive advantage. This work is a compilation of contributed chapters by researchers and practitioners addressing the relationships between human activity, organizational issues and technology.

This book shows how digital transformation has the power to revolutionize the way procurement operates, and discusses how especially buyer decisions are empowered through artificial intelligence. Depending on a company's strategy all desired outcomes are possible, including doubling savings, innovation, sustainability, quality, speed, and halve the risk. Jumpstart to Digital Procurement is a hands-on guide on how companies can grasp the opportunities offered by digital transformation.

Society's growing dependence on information technology for survival has elevated the importance of controlling and evaluating information systems. A sound plan for auditing information systems and the technology that supports them is a necessity for organizations to improve the IS benefits and allow the organization to manage the risks associated with technology. Auditing Information Systems gives a global vision of auditing and control, exposing the major techniques and methods. It provides guidelines for auditing the crucial areas of IT--databases, security, maintenance, quality, and communications.

Program debugging has always been a difficult and time-consuming task in the context of software development, where spectrum-based fault localization (SBFL) is one of the most widely studied families of techniques. While it's not particularly difficult to learn about the process and empirical performance of a particular SBFL technique from the available literature, researchers and practitioners aren't always familiar with the underlying theories. This book provides the first comprehensive guide to fundamental theories in SBFL, while also addressing some emerging challenges in this area. The theoretical framework introduced here reveals the intrinsic relations between various risk evaluation formulas, making it possible to construct a formula performance hierarchy. Further extensions of the framework provide a sufficient and necessary condition for a general maximal formula, as well as performance comparisons for hybrid SBFL methods. With regard to emerging challenges in SBFL, the book mainly covers the frequently encountered oracle problem in SBFL and introduces a metamorphic slice-based solution. In addition, it discusses the challenge of multiple-fault localization and presents cutting-edge approaches to overcoming it. SBFL is a widely studied research area with a massive amount of publications. Thus, it is essential that the software engineering community, especially those involved in program debugging, software maintenance and software quality assurance (including both newcomers and researchers who want to gain deeper insights) understand the most fundamental theories - which could also be very helpful to ensuring the healthy development of the field.

This book investigates the adoption of Information and Communication Technologies (ICTs) in Caribbean travel firms, particularly for sales and marketing purposes. By examining the decision-making process in tourism companies deciding whether to become more dependent on digital capabilities and artificial intelligence, this text seeks to understand the role of strategy and resources in technology adoption. Further, the author assesses the role of factors both external (such as culture) and internal (such as leadership) in this strategic process. Economies in the Caribbean are reliant on tourism to bring prosperity to the region, and with the onset of the COVID-19 pandemic, the industry is being forced to transform the way it operates. With implications for those studying organizational behavior as well as strategic and tourism management, this study analyzes rapid change in this pivotal industry.