Service Excellence for Sustainability - Lessons from Malaysia, Japan, and Taiwan (Hardcover, 1st ed. 2021)

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

General

Imprint:	Springer Verlag, Singapore
Country of origin:	Singapore
Release date:	July 2021
First published:	2021
Editors:	Nur Fazidah Elias • Ruzzakiah Jenal • Hazilah Mohd Amin • Hazura Mohamed • Siti Aishah Hanawi
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	95
Edition:	1st ed. 2021
ISBN-13:	978-981-16-2578-7
Categories:	Books > Business & Economics > Business & management > Management of specific areas > General Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Business & Economics > Industry & industrial studies > Service industries > General Books > Earth & environment > The environment > Environmental economics > Sustainability
LSN:	981-16-2578-6
Barcode:	9789811625787

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