A growing body of research demonstrates how the arts - including literary, performing and visual arts as well as architecture and design - can greatly enhance the experience of healthcare, contributing to improved health outcomes, a better patient experience and lower healthcare costs. This unique book provides an overview of what the arts in healthcare can achieve and how to implement the arts in the most effective manner. Exploring possibilities for innovative program design and implementation - from healing gardens through public performances to bedside activities - the text draws on examples from a wide range of arts. The book then goes on to look at how programs can be aimed at specific populations and fields, such as children, palliative care and caregivers. This comprehensive book is an invaluable reference for all those studying or engaged in creating, designing, managing and evaluating arts in healthcare programs and initiatives.

First published in 1999, this volume aims to describe and analyse the experience of cost containment in Europe over the last fifteen years in order to understand that experience and to determine, as best we can, which methods were successful and which were not. Part I provides an overview of healthcare in the European Union, an overview of recent expenditure trends. Part II complements the first, examining in detail cost containment policies in each EU Member State. The country-based chapters refer to developments up to mid-1997.

The past decade has seen a burgeoning of research and conceptualization on the implications of parental violence exposure on children's development and well-being. Meanwhile, seemingly daily accounts of violent tragedies committed by our youth brings to our attention the urgency of conveying this information. With these ideas in mind, Children and Interparental Violence focuses on childrens exposure to violence between their caretakers and the subsequent effects on child development. To this end, the authors review current theories, research, and treatment strategies of the 1990s, paying specific attention to families' ethnic backgrounds, parents' sexual orientation, and forensic and legal issues, all factors affecting the nature and severity of impact. Prevention and intervention models (including great detail on risk and protective factors), techniques, and programs are discussed, as well as research evaluating their usefulness. Keeping in mind the goal of integrating practice and policy with current violence and developmental research and theory, numerous case examples take the reader from the lab and classroom into the session room and courtroom.

Influencing the Quality, Risk and Safety Movement in Healthcare explores the inner workings of some of the most influential minds in healthcare quality, risk and safety. The book was created in cooperation with the Master of Science in Healthcare Quality graduate program, developed and delivered by Queen's University, Canada. This is the only standalone interdisciplinary Master of Science graduate degree in Healthcare Quality in North America that focuses on creating tomorrow's healthcare leaders. Following a one-to-one collaboration between each leader in healthcare with a dedicated learner of the MSc(HQ), readers are presented with a synopsis of the leader's work followed by an in-depth interview with him or her. Interviews center around the leaders' contributions to and thoughts on quality, risk and safety in healthcare, dealing with topics such as the development of their body of work, their greatest achievements, what they wish they could change, and future direction of quality, risk and safety, etc. The book provides a unique and highly accessible view into how and why the science of healthcare quality has developed, as well as giving a first-hand account of the founders and key players in the movement. It will offer valuable insights to any undergraduate/graduate class with an interest in healthcare, as well as professionals working within any of the many disciplines that can influence the healthcare system.

This book provides an examination of the American health care system, a benchmark for cost-containment efforts, exploring two worlds: that of cost containment and that of the patient experience. It emphasises on the quality of care as perceived by the individual patient.

Treating disease can be considered a combat between curative therapies and pathological afflictions. As such, the action of achieving a cure can be likened to successfully waging war on sickness and bodily disorders. Surgical Philosophy applies the core principles derived from Sun Tzu's timeless book Art of War to combating disease through surgery. Its goal is to offer principles, strategies and leadership guidelines for surgeons at all levels and other healthcare practitioners who carry out interventional procedures for the ultimate aim of defeating illness and enhancing the care of patients. In providing a novel and exciting perspective on this ancient text, the book will also be of interest to students of leadership, Eastern philosophy and Chinese history. The book follows eleven sections of the Art of War. Each section reflects the messages in the Art of War, but with a modern surgical point of view. In the book, the role of the surgeon is equivalent to that of a leader or military commander, and the lessons offered in the Art of War are expanded to identify surgical principles and practice.

The British National Health Service celebrated its thirtieth birthday in 1978. A Royal Commission was set up to consider the role of the National Health Service, and it is the debates that surrounded this Royal Commission that form the basis for the twelve topics covered by this book. The economic difficulties that the country was facing when this book was published in 1979 highlighted the widely publicised malaise in the health service, and exposed the limitation of a set of ideals developed by the NHS in the years after the Second World War. These limitations, reflected in the economic recession of all industrial countries, presented a challenge and thus an opportunity to re-examine the nature and purpose of our health service. Although this work offered no easy solutions, it did present significant implications for public debate and public appraisal of the prospects of the National Health Service, and greatly mirrors the debates that have been stirring in more recent years. This title will be of interest to students of sociology.

Examining the world of popular healing in South Asia, this book looks at the way that it is marginalised by the state and medical establishment while at the same time being very important in the everyday lives of the poor. It describes and analyses a world of 'subaltern therapeutics' that both interacts with and resists state-sanctioned and elite forms of medical practice. The relationship is seen as both a historical as well as ongoing one. Focusing on those who exist and practice in the shadow of statist medicine, the book discusses the many ways in which they try to heal a range of maladies, and how they experience their marginality. The contributors also provide a history of such therapeutics, in the process challenging the widespread belief that such 'traditional' therapeutics are relatively static and unchanging. In focusing on these problems of transition, they open up one of the central concerns of subaltern historiography. This is an important contribution to the history of medicine and society, and subaltern and South Asian studies.

Giving Blood represents a new agenda for blood donation research. It explores the diverse historical and contemporary undercurrents that influence how blood donation takes place, and the social meanings that people attribute to the act of giving blood. Drawing from empirical studies conducted in the United States, Canada, France, Australia, China, India, Latin America and Africa, the book's chapters turn our attention to the evolution of blood donation worldwide, examining: the impact of technology advances on blood collection practices the shifting approaches to donor recruitment and retention the governance and policy issues associated with the establishment of blood clinics the political and legal challenges of regulating blood systems. This innovative examination moves the focus from individual explanations of rates of blood donation to a social, structural explanation. It will appeal to international scholars and students working in the areas of sociology, medical anthropology, health care, public policy, socio-legal studies, comparative politics, organizational management, health and illness, the history of medicine, and public health ethics.

With the development of the aging society and the increased importance of emergency risk management in recent years, a large number of medical care challenges - advancing medical treatments, care & support, pharmacological treatments, greater health awareness, emergency treatments, telemedical treatment and care, the introduction of electronic charts, and rising costs - are emerging as social issues throughout the whole world. Hospitals and other medical institutions must develop and maintain superior management to achieve systems that can provide better medical care, welfare and health while enabling "support innovation." Key medical care, welfare and health industries play a crucial role in this, but also of importance are management innovation models that enable "collaborative innovation" by closely linking diverse fields such as ICT, energy, electric equipment, machinery and transport.

Looking across different industries, "Collaborative Innovation" offers new knowledge and insights on the extraordinary value and increasing necessity of collaboration across different organizations in improving the health and lives of people. It breaks new ground with its research theme of building "health support ecosystems," focusing on protecting people through collaborative innovation. This book opens up new, wide-ranging interdisciplinary academic research domains combining the humanities with science across various areas including general business administration, economics, information technology, medical informatics and drug information science.

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. ""How to Get Customers Swearing by You, Not at You"" is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. This book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the 'Telephone Doctor' walks you through the process of creating a formal customer service training program: Analysis - Find out what your customers like and don't like; Design - Decide what topics you'll teach your employees so they know what they need to do to provide the service customers want; Delivery - Determine the best way to convey the information; and, Evaluation - Be sure what you teach them works. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. ""How to Get Customers Swearing by You, Not at You"" covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.

Critical Hospital Social Work Practice sheds light on the fast-paced, high pressure role of the hospital social worker. At a time of public concern over the state of the NHS and the needs of a growing older population, the hospital social worker's job is more important than ever. Yet, it is poorly understood and often overlooked by policy makers, managers and other professionals. Employing social theory to make sense of the contemporary context of health and social care, this book highlights the vital role played by social workers in planning complex hospital discharges. It provides an in-depth account of the activities of a typical hospital social work team in the UK, drawn from rigorous ethnographic fieldwork, and contrasts this with research evidence on hospital social work practices around the world. The author points towards exciting new directions for health-related social work and social work's potential to develop critical gerontological practice. This book will be useful to social work students and practitioners working in hospital settings and with older people in general. It will also be of significant value to policy makers and academics who are interested in developing innovative approaches to meeting the needs of the ageing population.

This unique book enhances our understanding of the links between professions, the state and the market - and their implications for the public in terms of professional practice. In so doing, the book adopts a neo-Weberian perspective, in which professions are seen as a form of exclusionary social closure based on legal boundaries established by the state. To illustrate the overarching theme, the book considers how healthcare in general, and medicine in particular as a form of professional work, is organized in public and private arenas in three societies with different socio-political philosophies - namely, Britain, the United States and Russia. As such, it examines the varying extent to which the development of independent professional organizations has been enhanced or restricted in public, as compared to more privatized social contexts. The comparative perspective adopted in this book thereby provides insight into the organization of professional work in different contexts and the all-important effects of this on delivery to the public. This book will be of particular interest to scholars, researchers and students of Management, Public Policy and Health Care.

"Everything worth winning in life boils down to teamwork and leadership. In my positions as a businessman, athlete, community leader, and University trustee; there are tremendous parallels between all of these endeavors that mirror an extreme team sport such as medical technology. Understanding the game, defining the game, playing your position at your highest performance, and helping others play their best game. Advanced Health Technology represents an incredible opportunity to level up the game of healthcare and highlights the multiple disciplines, or positions to be mastered while laying out winning plays to make that next level happen." Ronnie Lott, Managing Member, Lott Investments; Member, Pro Football Hall of Fame, and Trustee, Santa Clara University "Over the years we've known each other and worked together, Sherri and I have shared a passion for harm reduction. Whether that is due to failure of effective uses and deployment of technology or harm by one of today's biggest threats, drug overdose. We both recognize the need to strategically address the root causes of threats to health and wellbeing. Given that Mobile Medicine and related works are changing the way a whole generation of CTO's and CIO's are thinking about healthcare technology; this new book Advanced Health Technology takes the reader deeper into their leadership journey of transforming medicine with technology by understanding and addressing diverse risks rather than ignoring them." Dean Shold, Co-Founder FentCheck, Former Partner at Accenture, Former CTO Stanford Healthcare and Alameda Health System, former CTO at Medigram and current advisor. Healthcare stakeholders are paralyzed from making progress as risks explode in volume and complexity. This book helps readers understand how to manage and transcend risks to drive the Quadruple Aim of improved patient experiences, better patient and business outcomes, improved clinician experience, and lower healthcare costs. Learn from working successful examples across projects, programs, and careers to get ahead of these multidisciplinary healthcare risks.

This book should prove valuable in relieving stress and anxiety, especially important nowadays as the journey from diagnosis to cure or death is longer due to improvements in medical treatments. Healthcare workers and the general public worldwide would benefit as death is universal. The writing style is engaging and easy to read, yet highly informative. I would recommend this book to my patients and their families and friends. Dr. Suzanne Ward BMED FRAGP General Medical Practitioner Canberra, Australia This easy to read manual is invaluable reading following a life-threatening medical diagnosis. It is a comprehensive, clear and concise guide which can help reduce stress and improve healing potential. Written by a Registered Nurse (ret) who worked in the USA, UK, and Australia, she discusses why expressing fears soon after diagnosis can be beneficial for healing. Whatever the diagnosis, Cancer, Heart Attack, Stroke, Parkinson's Disease, etc., you, your family, friends and colleagues will have worries and fears about your future. Reducing fears and stress early on gives more positive room for healing. This manual is indispensable for Doctors and Nurses, encouraging them to learn why and how discussing fears early on is a positive healing opportunity rather than being negative. Various complementary therapies are discussed to use in combination with traditional medicine, maximizing healing opportunities. While we plan for births and marriages, we find it difficult to talk and plan for our deaths, even though none of us escapes it! This book provides tools and suggestions for preparing Wills, Advanced Directives, and listing assets and wishes at whatever age, the sooner the better. Being prepared makes life so much easier for all. Learn how to live a more content, peaceful life alongside your family, friends, neighbors and globally. Life is not a dress rehearsal. Learn how to live fully NOW.

"Partnership Working in Health and Social Care" adopts a thematic approach to health and social care partnerships. With chapters by leading international commentators, the book covers key topics in partnership with a dual focus on both policy and practice.

The effects of obesity have become practically ubiquitous in the US. This book aims to provide an alternative framework through which to explore the important and controversial obesity debate that has spilled over from the medical community. This book is not about obesity as a medical condition, nor does it offer a wide-ranging discussion on the health effects of obesity or the role of the 'right' diet. To this end, the contributors present a multidisciplinary portrait of this complex problem. They explore the rising trend in obesity of the US in terms of its significant economic and social consequences. The web of underlying causes of the 'infrastructure of obesity', they explain, lies with public policy decisions, economic factors and profit opportunities as well as the more obvious nutrition and health choices of individuals. Prevention and treatment of this now global pandemic are then tackled from the perspectives of businesses, governments, society and the individual. The taxation, marketing, cultural, ethical and institutional dimensions of obesity are also addressed. Obesity, Business and Public Policy is unique in its broad social science approach, exploring the obesity epidemic from economic, business, legal, social and public policy perspectives. As such, this truly multidisciplinary study will make fascinating reading for academics and professionals from a wide variety of backgrounds including: business, economics, public and social policy, medicine and nutrition.

Rethinking Rehabilitation: Theory and Practice presents cutting-edge thinking on rehabilitation from a range of leading rehabilitation researchers. The book emphasizes discussion on the place of theory in advancing rehabilitation knowledge, unearthing important questions for policy and practice, underpinning research design, and prompting readers to question clinical assumptions. Each author proposes ways of thinking that are informed by theory, philosophy, and/or history as well as empirical research. Rigorous and provocative, it presents chapters that model ways readers might advance their own thinking, learning, practice, and research. Each of the 14 chapters tackles a specific issue of interest rethinking theory and practice in rehabilitation. The authors: Rethink core processes in rehabilitation, such as goal setting, teamwork, communication with clients, and outcome measurement Rethink how rehabilitation services and interventions might better 'fit' clients and address what matters most to them and their families Rethink research designs, considering how to enhance the understanding of the "why" behind the findings This book will be especially helpful to rehabilitation professionals and students who want to develop and improve their practice, or research, but might not know where to start. With contributions from an international and multidisciplinary team, this book is essential reading for all involved in rehabilitation.

The successful implementation of evidence into practice is dependent on aligning the available evidence to the particular context through the active ingredient of facilitation. Designed to support the widely recognised PARIHS framework, which works as a guide to plan, action and evaluate the implementation of evidence into practice, this book provides a very practical 'how-to' guide for facilitating the whole process. This text discusses: undertaking an initial diagnosis of the context and reaching a consensus on the evidence to be implemented; how to link the research evidence with clinical and patients' experience and local information in the form of audit data or patient and staff feedback; the range of diagnostic, consensus building and stakeholder consultation methods that can be helpful; a description of facilitator roles and facilitation methods, tools and techniques; some of theories that underpin the PARIHS framework and how these have been integrated to inform a revised version of PARIHS Including internationally-sourced case study examples to illustrate how the facilitation role and facilitation skills have been applied in a range of different health care settings, this is the ideal text for those interested in leading or facilitating evidence based implementation projects, from the planning stage through to evaluation.

International medical travel (IMT), people crossing national borders in the pursuit of healthcare, has become a growing phenomenon. With many of the countries currently being promoted as IMT destinations located in the 'developing' world, IMT poses a significant challenge to popular assumptions about who provides and receives care since it inverses and diversifies presumed directionalities of care. This book analyses the development of international medical travel in Malaysia, by looking at the benefits and challenges of providing health care to non-Malaysians. It challenges embedded assumptions about the sources, directions and political value of care. The author situates the Malaysian case study material at the fruitful cross-section of a range of literatures on transnational mobility, hospitality, therapeutic landscapes and medical diplomacy to examine their roles in the construction of national identity. The book thus contributes to wider debates that have emerged around the changing character of global health governance, and is of use to students and scholars of Southeast Asian Studies as well as Politics and Health and Social Care.

Presenting a comprehensive examination of China's medical care system, this book tackles issues of policymaking, organization, management and financing in the context of the provision of affordable care in China. Making use of extensive field investigations, interviews and a thorough analysis of documents, this book examines the re-structuring of the medical care system, spanning more than three and half decades from 1979 to the present day. Assessing the difficulties of regulatory control in the health care sector, it also explores theoretical alternatives, including post-Weberian constructs of uncertainty and control, as well as franchise and asymmetric information in market transactions. Ultimately, it argues that patient medical care has become less and less affordable amid shrinking government subsidies, breakdowns of public insurances and increases in user charges, especially between the mid-1990s and mid-2000s. Whilst the government took decades to re-organize the public hospital system and rebuild public insurances, it faced a dilemma of enforcing both low-cost medical care and maintaining revenue flow to public hospitals through marketization. Re-engineering Affordable Care Policy in China provides extensive discussion of the policymaking process as well as detailed analysis of policy contents. As such, it will be invaluable to students and scholars of Chinese social policy and public administration, as well as Chinese Studies more generally.

This book offers a global perspective on healthcare reform and its relationship with efforts to improve quality and safety. It looks at the ways reforms have developed in 30 countries, and specifically the impact national reform initiatives have had on the quality and safety of care. It explores how reforms drive quality and safety improvement, and equally how they act to negate such goals. Every country included in this book is involved in a reform and improvement process, but each takes place in a particular social, cultural, economic and developmental context, leading to differing emphases and varied progress. Methods for tackling common problems - financing, efficiencies, effectiveness, evidence-based practice, institutional reforms, quality improvement, and patient safety initiatives - also differ. Representatives from each nation provide a chapter to convey their own situation. The editors draw a conclusion from these numerous contributions and synthesize the themes emerging into a coherent 'lessons learned' summary that delivers value to the numerous stakeholders. Healthcare Reform, Quality and Safety forms a compendium of the current 'state of the art' in global healthcare reform. This is the first book of its type, and offers a unique opportunity for cross-fertilization of ideas to the mutual benefit of countries involved in the project. The content will be of interest to governments, policymakers, managers and leaders, clinicians, teaching academics, researchers and students.

Health systems everywhere are expected to meet increasing public and political demands for accessible, high-quality care. Policy-makers, managers, and clinicians use their best efforts to improve efficiency, safety, quality, and economic viability. One solution has been to mimic approaches that have been shown to work in other domains, such as quality management, lean production, and high reliability. In the enthusiasm for such solutions, scant attention has been paid to the fact that health care as a multifaceted system differs significantly from most traditional industries. Solutions based on linear thinking in engineered systems do not work well in complicated, multi-stakeholder non-engineered systems, of which health care is a leading example. A prerequisite for improving health care and making it more resilient is that the nature of everyday clinical work be well understood. Yet the focus of the majority of policy or management solutions, as well as that of accreditation and regulation, is work as it ought to be (also known as 'work-as-imagined'). The aim of policy-makers and managers, whether the priority is safety, quality, or efficiency, is therefore to make everyday clinical work - or work-as-done - comply with work-as-imagined. This fails to recognise that this normative conception of work is often oversimplified, incomplete, and outdated. There is therefore an urgent need to better understand everyday clinical work as it is done. Despite the common focus on deviations and failures, it is undeniable that clinical work goes right far more often than it goes wrong, and that we only can make it better if we understand how this happens. This second volume of Resilient Health Care continues the line of thinking of the first book, but takes it further through a range of chapters from leading international thinkers on resilience and health care. Where the first book provided the rationale and basic concepts of RHC, the Resilience of Everyday Clinical Work b