This comprehensive two-volume collection draws together the key contributions - both theoretical and empirical - from economics and management literature on human and organisational knowledge, learning and routine behaviours. Volume I discusses conceptions of knowledge and the problems of organisational and technological learning. Volume II contains both theoretical and applied research on organisational routines.

There is growing interest in flexible working, not only as a means to manage labour more efficiently and for greater agility, but also as a response to increasing concerns over well-being, work-life balance, and participation in the labour force of those with significant non-work commitments (e.g. parents, carers, older workers). As a result, a comprehensive stream of literature on the benefits and challenges of flexible working has developed and led to a body of evidence on the implementation and outcomes of different forms of flexible working arrangements. This book assesses the current state of this literature as follows: Background: the authors review the different definitions that have been proposed, policy developments, availability and uptake. Outcomes from flexible working: the main chapters focus on the outcomes for employers (e.g. performance, employee retention, organisational commitment etc.), as well as for individual employees (e.g. well-being, job satisfaction etc.). Evaluation of extant knowledge: the authors comment on the existing literature and consider the methodological approaches adopted in the literature. Conclusion: suggestions for future research are proposed. Of interest to students, academics and policy-makers, this book provides an expert overview of the empirical evidence and offers critical commentary on the state of knowledge in the field of flexible working and new forms of work.

This groundbreaking book arrives at a time of growing concern for the future of true scholarship. Morten Huse calls upon the scholarly community to reflect on the recent dramatic changes to academia, calling for coordinated efforts to reorganise the scholarly ecosystem. Offering a holistic view of academia, Huse outlines the institutions, audiences, messages, channels and communities that interact in this ecosystem, introducing a 'sharing philosophy' as the foundation of change. Reflecting on the past and looking to the future, this exciting book demands a communal approach to scholarship that comprises an open, innovative and impact-driven attitude to research that can change the academic game. Incisive and optimistic for the future, this book is crucial reading for PhD students and junior faculty members hoping to find new avenues for impactful and innovative research. Established scholars, as well as leaders of academic institutions, academies and associations concerned with recent structural changes to scholarship will also benefit from Huse's strong critique and alternative pathways.

Managing change across cultures can be tricky, and universal approaches to change management may not serve their purpose in every cultural setting. This book examines the cultural dimensions that can influence the perceptions of and reactions to change in different cultural contexts and highlights the benefits of developing and applying cultural mindfulness when planning and running cross-cultural change initiatives. It offers practical advice to project and change management teams and leaders for developing Cultural Intelligence, tailoring plans to consider any cultural variables that could be barriers to (or catalysts for) effective change, and applying facilitating strategies.

Volume 19 of Research in Occupational Stress and Well-Being explores and enhances our understanding of how stress and well-being at work can change over time. Much of the prior literature in occupational stress and well-being is designed to look at antecedents of stress and well-being, treating them as dependent variables. Although these models implicitly acknowledge the dynamic nature of stress and well-being, they are often assessed at a single time point and treated as a static end-state. This volume moves beyond this approach by explicitly examining stress and well-being as a dynamic phenomenon by examining changes in stress and well-being that happen developmentally, because of intentional interventions on the part of organizations, in response to job role or job status transitions, or which examine the ways in which changes in stress and well-being is conceptualized and assessed.

Presents timely, implementable, and easy practices for the modern workplace, and demonstrates how leaders can be mindful, listen deeply, and embrace tension to enable organizations, and people, to succeed in uncertain times. Leading is by no means an easy task. We expect our leaders to be steadfast but also flexible. We need leaders to show us the way, but also to deeply listen and recognize the expertise of those around them. In Mindfully Wise Leadership, Keren Tsuk, founder of consulting group Wisdom To Lead, seeks to revolutionize the process by which leaders manage their organizations and their people. Through her research in the field, Tsuk found that, with the application of mindfulness techniques, individuals can not only improve their effectiveness in the management of others but also in the management of their own needs, building better futures for everyone. It's for these reasons that leading organizations such as Google, Facebook, LinkedIn, Aetna, and Apple have already implemented mindfulness programs, which have resulted in increased productivity, innovation, and employee engagement. Mindfully Wise Leadership offers precise tools for leaders to learn how to: Listen to their employees, their customers and the market in new ways Engage employees from a place of meaning, purpose, intrinsic motivation and connection Utilize a central tool called dialogue space that enables creative solutions to emerge Hold tensions and create a culture that enables a flow experience

Work environments are paved with challenges and uncertainties that can result in the risk of setbacks and personal failure. Experiencing negative events such as these can be devastating for employees. This results in employees becoming distracted, detaching themselves from work and being unable to effectively engage in their work activities. Work Life after Failure?: How Employees Bounce Back, Learn, and Recover from Work-Related Setbacks brings together the knowledge from three distinct concepts that currently lack integration: resilience, learning, and recovery. The authors regard resilience as the positive adaptation after adversity and examine aspects of learning from failure as a process of improvement through enhanced knowledge and understanding after negative professional experiences. The exploration of recovery is situated in the context of a process of reducing strain symptoms that were caused by work-related events. Together, these three concepts advance our understanding of how to effectively use personal resources to overcome the experience of failure and what organizations can do to support employees during these difficult times. Encompassing both conceptual and empirical work from experts in the fields of resilience, learning from failure, and recovery, this book also sheds light on the classification of failures and setbacks and develops a measure of the setback severity.

A GLOBE & MAIL BEST BUSINESS BOOK OF 2021 The COVID-19 pandemic forced an unprecedented experiment that reshaped white-collar work and turned remote work into a kind of "new normal." Now comes the hard part. Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office: Work from Home, Remote Work, and the Hard Choices We All Face, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want. Cappelli illustrates the challenges we face by in drawing lessons from the pandemic and deciding what to do moving forward. Do we allow some workers to be permanently remote? Do we let others choose when to work from home? Do we get rid of their offices? What else has to change, depending on the approach we choose? His research reveals there is no consensus among business leaders. Even the most high-profile and forward-thinking companies are taking divergent approaches: Facebook, Twitter, and other tech companies say many employees can work remotely on a permanent basis. Goldman Sachs, JP Morgan, and others say it is important for everyone to come back to the office. Ford is redoing its office space so that most employees can work from home at least part of the time, and GM is planning to let local managers work out arrangements on an ad-hoc basis. As Cappelli examines, earlier research on other types of remote work, including telecommuting offers some guidance as to what to expect when some people will be in the office and others work at home, and also what happened when employers tried to take back offices. Neither worked as expected. In a call to action for both employers and employees, Cappelli explores how we should think about the choices going forward as well as who wins and who loses. As he implores, we have to choose soon.

With the outbreak of the current Covid-19 pandemic, work life has changed dramatically. Remote working has become a monumental topic for the business world. This change, in fact, induces some notable impacts for work-life and is likely to sustain for a very long time, as companies increasingly report working outside the office and tend to continue adopting this even after the pandemic. In this regard, this book is based on the idea that a comprehensive approach on remote working needs to be provided with a multi-dimensional perspective. This edited book is based on chapters in the fields of remote working practices addressing current critical debates and strings together with theories and findings through novel data-driven insights. In this context, the book presents the ongoing discussion on remote working by including studies mainly on work-life balance, work-family conflict, leadership, motivation, HR policies, ethics, training and other related topics. The studies in this book are expected to provide answers to questions raised by problems resulting from remote working practices.

Flexible Work: Designing Our Healthier Future Lives examines flexible working through the lens of social science, in particular using psychological perspective to address not only what forms of flexible working there are and how they are evolving but also their prospect in the future of work. Bringing together views from thought-leaders and underpinned by research evidence, this book addresses two of the most fundamental business challenges for large and medium organisations - mental health and productivity - calling for the bridging of science and policy to design flexible working for our future healthier lives. Growing from these foundations, this book explains the latest landscape in flexible working, looking at employee psychological health and productivity, including showing up for work sick. Perspectives are provided from around the world on leadership, line management, 'over attachment' with technology, commuting, skill-based inequality and control over working time. Readers are offered insights into the relevance of flexible working for a diverse workforce - invisible disabilities, disabilities, older workers and blended families. Throughout, the book offers suggestions for shaping future policy, practice and research. Each chapter concludes with recommendations, making this essential reading for students, academics, human resource practitioners, policy-influencers, policymakers and professionals interested in flexible work.

This is a short guide on sit-stand working in the office. It reviews the research on sitting and standing at work from the 1950s to present and provides guidance for specialists, therapists, practitioners, and managers. The book is illustrated with many photos and figures, provides guidance for active working at the end of every chapter, and is understandable to the layman as well as the specialist. With the increased emphasis on healthy lifestyles, coupled with the obesity and overweight epidemic, many are claiming that we should spend more time standing at work. Some have even claimed that sitting is the new smoking. Readers of the book will learn and understand what is behind these claims, what stacks-up, what doesn't, and be able to make informed decisions about whether to invest in new facilities, and what to invest. This book is of value to human factors specialists, physical therapists, chiropractors and occupational health practitioners, architects, and facilities managers. Features Explains the origins of sedentary office work Summarizes the health risks of sitting and standing and how to avoid them Reviews new research on active working and practical ways of developing active working habits in the office Discusses the obesogenic workplace, and how to avoid it Includes over 60 key points to help you decide how to be more active at work

Organizational culture is a quiet, but driving, influence on our perception of a company, whether as a consumer or as an employee. For instance, we know Southwest Airlines as laid back and friendly. We think of Google as innovative. To almost every well-known company we can assign a character. It is now well recognized that corporate culture has a significant impact on organizational health and performance. Yet, the concept of corporate culture and culture management is too often tantalizingly elusive.
In this book, Flamholtz and Randle define culture, identifying and explaining the five key dimensions that determine it: a customer orientation; a people orientation; a process orientation; strong standards of performance and accountability; innovation and openness to change. They explain why culture is a critical factor in organizational success and failure--a key determinant of financial performance. Then, they provide a theoretically sound, highly practical, and field-tested method for managing corporate culture--presenting a set of international and domestic cases that show how actual companies have leveraged culture as the ultimate source of sustainable competitive advantage. In addition to well-known companies such as Starbucks, Ritz-Carlton, American Express, IBM, and Toyota, the text presents lesser known culture stars, such as Smartmatic and Infogix.
While other titles on culture have focused too heavily on the organization as a psychological being, or on academic studies of culture as a business lever, "Corporate Culture" draws on empirics to present a go-to, must-read guide for leveraging corporate culture as a source of competitive advantage and as a means of impacting the bottom line.

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.
-Presents key concepts and techniques, including a formal development process, in a real-world context
-Provides extensive management guidelines
-Stresses the importance of staff selection and training

Homework; work that is categorised as informal employment, performed in the home, mainly for subcontractors and mostly undertaken by women. The inequities and injustices inherent in homework conditions maintain women's weak bargaining position, preventing them from making any improvements to their lives via their work. The best way to tackle these issues is not to abolish, but to bring equality and justice to homework. This book contributes a gender justice framework to analyse and confront the issues and problems of homework. The authors propose four justice dimensions - recognition, representation, rights and redistribution - to examine and analyse homework. This framework also takes into account the structures and processes of capitalism and the patriarchy, and the relations of domination that are widely held to be the major factors that determine homework injustice. The authors discuss strategies and approaches that have worked for homeworkers, highlighting why they worked and the features that were beneficial for them. Homeworking Women will be of interest to individuals and organisations working with or for the collective benefit of homeworkers, academics and students interested in feminism, labour regulation, informal work, supply chains and social and political justice.

Work that used be tied to offices, cubicles and desks is undergoing a major transformation in terms of where, when and how it is carried out. Space and materiality of workplaces have long been taken for granted amongst organization studies scholars. But the changing definition of work and workspace has, in recent years, inspired a growing number of scholars to reconsider organizational theories and practices. By combining new research on leadership and workspaces, Leadership in Spaces and Places argues for a radical reconceptualization of leadership. Leadership is not only defined by leaders themselves, but is also affected by the built environment. With contributions from both scholars and practitioners alike, the authors discuss leadership in six different contexts: workspaces in change open office spaces virtual workspaces service spaces cultural spaces institutional spaces. The book is aimed at two audiences: leadership, organization and management scholars interested in cutting-edge leadership research; and managers, architects and workplace designers who want to update their knowledge on how workplace design contributes to organizational purposes and leadership. Contributors: S.H. Blakstad, G. Burrell, K. Dale, D. De Paoli, K. Greenlees, T. Grenness, R. Hoeykinpuro, A. Ropo, P. Salovaara, E. Sauer, N. Uolamo, A.L. Vaagaasar, M. Vartiainen

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.

Collective bargaining between employers and trade unions has profoundly changed working conditions in companies around the globe. But why do we start work at the age of 10, 16, 18 or 24? Why do we work 6, 8, 10 or more hours a day? These questions are becoming increasingly pertinent as working norms are fractured and fragmented by country. This book brings an entirely new perspective to our understanding of changes in working time. In both the UK and the US, effective legal or collectively-bargained regulation of working time has been limited over the last 20 years, to the extent that its disappearance is seen as almost unproblematic. Here author Jens Thoemmes sheds light on this transition and its economic implications with a fully evidenced sociological account, based particularly on original research into cases of working time standards in France and Germany. This book addresses the whole process of working time regulation over the last twenty years, evaluating the activities of trade unions, employers, and the State. While theories of industrial relations have already addressed the issue of markets in the context of collective bargaining, this book draws connections between time and markets, places these transitions in their historical contexts, and illustrates the importance of this movement crossing borders and cultures.

The International Longshore and Warehouse Union (ILWU) remains one of the best examples of a labor union that traces its origins to radical anti-racist principles. Today, very few mainstream unions remain that were founded on militant, radical, and "anti-racist" principles. The ILWU remains the strongest port union in the United States, and its members are among the highest paid blue-collar union workers in the world. Drawing on in-depth interviews, archival oral histories research, and ethnographic observation, Solidarity Forever? highlights the struggle of a key group of Black and women leaders who fought for racial and gender equality in the ports of Southern California. The book argues that institutional and cultural forms of racial and gender inequality are embedded within US trade union locals leading to the following deleterious consequences for unions: (1) a proliferation of internal discrimination lawsuits within unions, which can cost the union International, or union local, potentially millions of dollars in legal fees and financial settlements thereby redistributing precious financial resources that could be spent on key activities related to making unions stronger from outside attacks; (2) an erosion of trust and solidarity among workers, the key values of any successful union, which ultimately undermines the radical democratic potential of unions and rank-and-file participation in union politics; and (3) the undermining of workers of color and women workers as full and equal participants in the labor movement. The future of organized labor in the United States could very well be determined by the ability of the labor movement, and labor unions in particular, to listen to those workers who have been relegated to the margins of the global economy-workers of color, immigrant workers, women workers, and all workers in the Global South.

'Kind, realistic and genuinely helpful' Observer 'Bravo on the publication of this witty, wise guide to solo working' Alice Lascelles 'Filled to the brim with advice . . . Such a brilliant book' Emma Gannon Whether by choice or circumstance, as a freelancer or a company employee working from home, more of us are becoming solo workers than ever before. But once you've made the leap, how to do you actually work well in isolation? And how can you thrive while working alone? Picking up where the freelancer bibles stop, Solo addresses what we gain but also miss when we shift from the structure of an office environment to the solitary confines of our homes or studios. Blending the latest research in psychology, economics and social science with guided self-examination and more than ten years of freelance experience, Rebecca Seal shows you how to stay resilient, productive and focused in a company of one. Practical and inspiring, she also explores the idea of meaningful work and helps you define your own success.

Organizations are implementing virtual teams using web technologies as a cost-effective measure for training and project development. In Working at a Distance, Cassandra Smith provides a detailed, comprehensible virtual team business model for managers, professionals, teachers or students involved globally with such initiatives. The author argues that guidance for members of such teams is generally lacking. They are left to figure out their places on the team and face a host of other issues, the impact of which can be ameliorated with a virtual team business model that anyone working at a distance can follow. Cassandra Smith has taught courses online and facilitated virtual teams. The model she has created based on that experience maximizes the benefit to be gained from individual members' skills, personality styles, and the strengths of each active participant. It will enable teams to set up viable working plans and work cohesively at a distance. The model also provides for conflict management in virtual environments. Built on research and practical experience, the empirical data and subject experts' views captured by the author and the model offered here will help all stakeholders of businesses or educational institutions where managers, employees and clients; or teachers and students are working at a distance to achieve desired outcomes.

From Chinese factories making cheap toys for export, to sweatshops in Bangladesh where name-brand garments are sewn - studies on the impact of globalization on workers have tended to focus on the worst jobs and the worst conditions. But in When Good Jobs Go Bad, Jeffrey Rothstein looks at the impact of globalization on a major industry - the North American auto industry - to reveal that globalization has had a deleterious effect on even the most valued of blue-collar jobs. Rothstein argues that the consolidation of the Mexican and U.S.-Canadian auto industries, the expanding number of foreign automakers in North America, and the spread of lean production have all undermined organized labor and harmed workers. Focusing on three General Motors plants assembling SUVs - an older plant in Janesville, Wisconsin; a newer and more viable plant in Arlington, Texas; and a ""greenfield site"" (a brand-new, state-of-the-art facility) in Silao, Mexico - When Good Jobs Go Bad shows how global competition has made nonstop, monotonous, standardized routines crucial for the survival of a plant, and it explains why workers and their local unions struggle to resist. For instance, in the United States, General Motors forced workers to accept intensified labor by threatening to close plants, which led local unions to adopt ""keep the plant open"" as their main goal. At its new factory in Silao, GM had hand-picked the union - one opposed to strikes and committed to labor-management cooperation - before it hired the first worker. Rothstein's engaging comparative analysis, which incorporates the viewpoints of workers, union officials, and management, sheds new light on labor's loss of bargaining power in recent decades, and highlights the negative impact of globalization on all jobs, both good and bad, from the sweatshop to the assembly line.

'This comprehensive volume provides excellent coverage of the scholarly landscape for virtual teaming. Ivanaj and Bozon have integrated a variety of research streams and practical techniques that should prove to be very useful for anyone studying or working in virtual teams. The chapter on leadership and conflict management is an especially thoughtful and welcome addition to the literature, given we know less about these arenas, and yet they tend to be critical roadblocks for many teams. I commend the authors on developing an excellent resource!' - Cristina Gibson, University of Western Australia The book Managing Virtual Teams explores the critical elements that must be considered in managing virtual teams in organizations from structural, managerial, and process points-of-view. Based in solid research, the book provides a deep look at the nature of virtual teams and the factors that enable their success. Using a text-analysis method, the book consolidates results from both academic and practitioners' sources about virtual team inputs, processes, and outcomes. It lays out in clear detail the key characteristics of virtual teams and traces their emergence within organizations and research literature. Managing Virtual Teams addresses the particular practices of virtual teams, not only technological-focused but also socio-emotional, including the managerial attitudes required in virtual environments seeking well-performing teams. Incorporating case studies and research results, this book demonstrates how academic research can be used to successfully manage businesses in a virtual context. This book is a valuable contribution with clear guidelines for managerial practice, both for researchers interested in learning about virtual teams and to managers and organizations dealing with the challenges of managing them. Students will also benefit from this book as they learn how to become effective and operational virtual team members, and in future, successful managers.

This book provides insight into the potential for the market to protect and improve labour standards and working conditions in global apparel supply chains. It examines the possibilities and limitations of market approaches to securing social compliance in global manufacturing industries. It does so by tracing the historic origins of social labelling both in trade union and consumer constituencies, considering industry and consumer perspectives on the benefits and drawbacks of social labelling, comparing efforts to develop and implement labelling initiatives in various countries, and locating social labelling within contemporary debates and controversies about the implications of globalization for workers worldwide. Scholars and students of globalisation, development, corporate social responsibility, human geography, labour and industrial relations, business ethics, consumer behaviour and fashion will find its contents of relevance. CSR practitioners in the clothing and other industries will also find this useful in developing policy with respect to supply chain assurance.

'Kind, realistic and genuinely helpful' Observer 'Bravo on the publication of this witty, wise guide to solo working' Alice Lascelles 'Filled to the brim with advice . . . Such a brilliant book' Emma Gannon Whether by choice or circumstance, as a freelancer or a company employee working from home, more of us are becoming solo workers than ever before. But once you've made the leap, how to do you actually work well in isolation? And how can you thrive while working alone? Picking up where the freelancer bibles stop, Solo addresses what we gain but also miss when we shift from the structure of an office environment to the solitary confines of our homes or studios. Blending the latest research in psychology, economics and social science with guided self-examination and more than ten years of freelance experience, Rebecca Seal shows you how to stay resilient, productive and focused in a company of one. Practical and inspiring, she also explores the idea of meaningful work and helps you define your own success.

This is an ambitious and engaging book. It lays the foundations for a methodology that bridges entrepreneurship researchers?' need to provide explanations and practitioners?' need to make their local world comprehensible --? by calling the researcher to also practise as an entrepreneur. Disclosing Entrepreneurship as Practice outlines and demonstrates this '?enactive?' approach and its outcomes in terms of a proposed practice theory of entrepreneurship. Presenting entrepreneurship as a sense-making, stabilising force in a liquid and ambiguous world, accordingly addressed as ?'entrepreneuring?', Bengt Johannisson argues that the duality of shrewdness and prudence provides the appropriate knowledge needed to practice entrepreneurship. By generalising entrepreneurship as creative organizing in multiple arenas beyond just the market, and conceptualising entrepreneurship as practice, this book presents a compelling rationale for considering entrepreneuring as ?'routinized improvisation?' dealing with situations as they arise. Reflective and thoughtful, this book will be of interest to researchers in the field of entrepreneurship concerned with theoretical and methodological matters, as well as those engaged with qualitative methodology in the social sciences.