Book 6 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Maximise your opportunities by mastering the art of persuasion The underappreciated skill of persuasion is vital not just for negotiations, but in every aspect of business life. Taking on more responsibility, motivating your team, getting that big promotion: everything is possible once you've mastered the art of convincing people. By following these simple steps you can learn first how to recognise your power in any professional situation, and then how to harness that power to your advantage. The key persuasive tactics covered in this concise Smart Skills guide include: Mastering persuasive language Personalising your pitch: "the tailored approach" Conveying credibility Handling and overcoming objections Dealing with "maybe" Take advantage of every opportunity, starting today.

Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.

Is work taking over your life? Is your life interfering with your success at work? Work-life balance is ever-evolving and can be hard to find and maintain, especially as your career develops and circumstances change. Get A Life! is a highly practical handbook to help you do just that. Written by experienced coach, counsellor and wellbeing consultant Rick Hughes, this book covers everything from assessing your own needs, delegation and workload management and the myths of perfectionism, to managing and investing in relationships at work and at home, considering professional and personal development, and creativity and self-worth. With a wealth of advice, case studies and useful action plans founded in over 25 years of real-world experience, Get A Life! will help you find the balance that works for you, now.

"Strategy and Business" 2012 Organizational Culture Book of the YearThis third edition of the classic resource, "Productive Workplaces" is smart, well-written and well-researched, thoughtful, somewhat provocative, and a one-of-a-kind review of the integration of economics, technology, and people. It covers such topics as: the work on self as integral to organizational change; the revision of Lewinian concepts for a new era; and the history behind "getting everybody improving whole systems" as a response to fast change and increasing diversity (not the same as using any particular method). The themes, case studies (many revisited), and models are as relevant as ever.

Organizational Identity and Memory analyzes the relationship between organizational identity and organizational memory, in particular history and commemoration. The goal is to further our understanding of the role of this relationship in processes critical to today's organizations: the evolution of organizational identity, the creation and use of organizational memory, organizational learning and change, and employee identification with organizations. The literature on organizational memory and organizational identity has developed independently and at times in separate disciplines. Scholars have debated whether organizational identity is mutable or enduring. In this debate, organizational history, a form of organizational memory, has been a key factor, but neither side of the debate has pursued indepth the well-developed literature on collective memory to understand this relationship and its impact on organizational identity. Organizational memory defined as commemoration and history has been connected to different forms of identity, both national and organizational, but this relationship and its impact on organizational memory processes has not been explored. Organizational Identity and Memory takes a multidisciplinary approach to explore and articulate the dynamic relationship between organizational identity and memory, drawing on work from anthropology, history, organizational studies, and sociology. A multidisciplinary theoretical framework for future research on organizational identity and memory is presented. Implications for managers are discussed with engaging insights from organizational research and practices in creating corporate museums, galleries, visitor centers, and other displays of this relationship.

Over the past two decades the use of flexible employment relations has increased in most developed countries. The growth of temporary agency work constitutes a significant component of this development. Organizations are now facing the challenges of managing a 'blended workforce', i.e. a workforce consisting of both direct hires and contractors. At a time when Europe, as well as the rest of the world, is facing enhanced global competition and a severe labor market crisis, an understanding of temporary employment practices becomes all the more acute. With the evolution of the use of agency work in the Western world over the past decade, the chapters in this volume show how a focus on the management and organization of temporary agency work can be helpful to see possibilities and pitfalls for the use of temporary employment in the wake of changed employment practices and challenges to labor market stability and welfare structures. Together, the new case studies presented in this volume provide a wide scope of analysis of the organization and management of temporary agency work, offering a much-needed contribution to the discussion of issues and priorities that guide and shape organizational practices today. Its particular uniqueness lies in the empirical richness and variety of local case studies and the way in which these are related to wider policy aims, ideological shifts, and the dynamics of organizational practice, with a particular focus on the organization and management of 'blended workforces'.

This volume provides valuable insights into how organizations are changing and evolving and how human resource personnel, employers, and employees are reacting to these emerging workplace transitions. Today's successful organizations must be learning organizations in that they must keep abreast and change with the new workplace dynamics. The volume explores the new and future challenges and opportunities for employees and employers, particularly in reference to service organizations in the 21st century. It explores many of the new trends in conjunction with a focus on work-life balance, globalization, redefining leadership, contingent work force, stress management, telecommuting, work force diversity, ergonomics, life satisfaction/subjective well-being, and more.

Between Conflict and Collegiality explores how ethnonational-religious struggle between Jews and Palestinians affects relations in ethnically mixed work teams in Israel. Asaf Darr documents the tensions that permeate the workplace and reveals when such tensions threaten the cohesion of the work environment. Darr chronicles the grassroots coping strategies employed by both Jewish and Palestinian through field studies conducted with workers in various sectors in Israel, adopting a comparative method that identifies the differences in how ethnonational-religious tensions play out. Between Conflict and Collegiality asks how workers deal with external ethnonational and religious pressures and whether the broader ethnonational conflict is reflected in the career expectations and trajectories of minority group members. Darr examines whether minority group members' use of their own language at work become a point of contestation; how religion is manifested in the workplace; whether co-workers from different ethnonational groups form amicable relations that extend beyond the workplace; and whether positive experiences working in ethnically mixed workplaces have the potential to mitigate conflict in the wider society.

There is recurrent public concern with enhancing the quality of professional performance. What is the con-temporary understanding of professionalism? Are the needs of professionals in various fields being met in today's world, as what is commonly called "continuing professional development" has become of a sizable industry? Many books treat the professions as a homo-geneous group and view them from an external stand-point. In Professional Practices Tony Becher investigates the differences as well as the similarities between and within professional groupings, and presents the perspec-tives of insiders. One particular theme concerns the main patterns of change in professional careers and the spe-cific problems faced by women professionals in a largely male-dominated environment. Brilliantly written, the book focuses on six professions-medicine, pharmacy, law, accountancy, architecture, and slructural engineering. The material is based on 190 interviews with a variety of members of the six professions. Becher's book offers original and sensitive insight into the working Ives of practitioners and an understanding of the ideas and values they embrace. He a'gjes that their high sense of commitment stems from a concern to enhance their individual reputations and to maintain their collective professional status. Becher highlights re variety of activities in which these professionals are engaged and the reasons for their reponses to social and political pressures from outside their fields. Above all, he seeks to demystify professionalism and to show that professional people share with others a wide range of universal human feelings and concerns. A postscript raises the issue of why -Diversities are little involved with continuing education in the professions. Practicing professionals will benefit from this insight into how people in their own and other professions cope with similar problems. Becher's volume will be particularly ap-pealing to educationists, policymakers, and social scientists interested in the subject of professionalism, those involved in the provision of initial and mid-career change for the orofessions, and those with a lay interest in the topic.

In a time of unusual stress, with a pandemic raging and economic insecurity and dislocation increasing, we need to rediscover the values that make us human, that give us a sense of meaning in order to increase our potential for productivity and success. What stands in the way, however, is a professional culture where human connectedness is a lost art: the frenzied numbers-obsessed, bottom-line thinking, the "scratch and claw" workplace, and organizations where the boss can literally be an algorithm. Through moving stories and a modern spin on the ancient framework of Socratic dialogue, David Brendel and Ryan Stelzer show how to move forward and build workplaces fit for humans through what uniquely defines us as human beings: our ability to think, talk, and create. By thinking carefully about a challenge, engaging peers in dialogue via open-ended questioning, and building a strategy collaboratively. Think Talk Create enables us to cultivate trust and define collective values, seemingly "soft" attributes that nonetheless markedly increase innovation and, ultimately, financial performance. Think: Step back, slow down, avoid impulsive, short-sighted decision making. Talk: Ask non-judgmental, open ended questions, with your mind as a blank slate, pursuing the problem like an empirical scientist or a judge presiding in court. Create: Bring something new and meaningful into play, a novel solution to a pesky problem that can move the world in surprising, positive directions.

It's time to break down your barriers are a leader, as a team, and achieve. Just wanting to be better is never enough. The ability to elevate-to exceed and outperform expectations-is directly related to your ability to build capacity in yourself and others. What capacity exactly? Making time to not just tackle everything you place on your plate (personally and professionally) but to CRUSH each and every accomplishment.

According to Pinkerton-the leading provider of risk management services in the world-workplace violence is second only to cybersecurity as the top threat faced by organizations today. Incidents involving active shooters in the workplace are on the rise and becoming more violent and deadly. Active Shooter provides the tools necessary to identify potential violent individuals, along with the options and responses needed to save lives, reduce corporate liability, and recover from an active shooter event should it happen. Active Shooter begins with a brief history of active shooters and how they have changed over time. It shows why many perpetrators initiate attacks, what they often are thinking, and some of the indicators that could have been identified prior to the attack. The book shows how to develop an active shooter program in an organization, walking readers through the entire process including training exercises to test the efficiency of the program. With the uniquely private security perspective, Active Shooter illustrates how to communicate with law enforcement, government agencies, and the media in the event of active shooter incident. The book concludes with a discussion of how organizations can recover promptly after an incident, which is crucial for operational survival.

Institutions - the structures, practices, and meanings that define what people and organizations think, do, and aspire to - are created through process. They are 'work in progress' that involves continual efforts to maintain, modify, or disturb them. Institutional logics are also in motion, holding varying degrees of dominance that change over time. This volume brings together two streams of thought within organization theory - institutional theory and process perspective - to advocate for stronger process ontology that highlights institutions as emergent, generative, political, and social. A stronger process view allows us to challenge our understanding of central concepts within institutional theory, such as 'loose coupling', 'institutional work', the work of institutional logics on the ground, and institutionalization between diffusion and translation. Enriched with an emphasis on practice and widened by taking a broad view of institutions, this volume draws on the Ninth International Symposium on Process Organization Studies to offer key insights that will inform our thinking of institutions as processes.

Part of the Smart Skills Series Meetings offers all you need to know to get the most out of meetings - from setting meetings up, leading them, to how to make the most out of them once the meeting is over. A must for any employee, manager, freelancer of business owner. The book offers proven, practical advice on: setting objectives and creating practical agendas; deciding who should attend and when and where; effective chairing and effective participation - the communications skills necessary - listening, observing, questioning and getting your points across; dealing with problems; follow up after the meeting to prompt suitable action.

In Millennial Feminism at Work, volume editor Jane Juffer brings together recently graduated students from across the US to reflect on the relevance of their feminist studies programs in their chosen career paths. The result is a dynamic collection of voices, shaking up preconceived ideas and showing the positive influence of gender and sexuality studies on individuals at work. Encompassing five areas-corporate, education, nonprofit, medical, and media careers-these engaging essays use personal experiences to analyze the pressure on young adults to define themselves through creative work, even when that job may not sustain them financially. Obstacles to feminist work conditions notwithstanding, they urge readers to never downplay their feminist credentials and prove that gender and sexuality studies degrees can serve graduates well in the current marketplace and prepare them for life outside of their alma mater. Emphasizing the importance of individual stories situated within political and economic structures, Millennial Feminism at Work provides spirited collective advice and a unique window into the lives and careers of young feminists sharing the lessons they have learned. Contributors: Rose Al Abosy, Rachel Cromidas, Lauren Danzig, Sadaf Ferdowsi, Reina Gattuso, Jael Goldfine, Sassafras Lowrey, Alissa Medina, Samuel Naimi, Stephanie Newman, Justine Parkin, Lily Pierce, Kate Poor, Laura Ramos-Jaimes, Savannah Taylor, Addie Tsai, Hayley Zablotsky

A groundbreaking look at why our interactions with others hold the key to success, from the bestselling author of Think Again and Originals For generations, we have focused on the individual drivers of success: passion, hard work, talent, and luck. But in today's dramatically reconfigured world, success is increasingly dependent on how we interact with others. In Give and Take, Adam Grant, an award-winning researcher and Wharton's highest-rated professor, examines the surprising forces that shape why some people rise to the top of the success ladder while others sink to the bottom. Praised by social scientists, business theorists, and corporate leaders, Give and Take opens up an approach to work, interactions, and productivity that is nothing short of revolutionary.

Organized into five direct and digestible chapters, You, Incorporated, is the ultimate practical guide to career success that zeroes in on the three essential concepts that job-seekers, career builders and career changers need to know: - No Job is Forever - Employability Equals Options - Your Career is Your Business Written by an expert in career transition who has helped thousands of people find their own "job utopias," readers will find a down-to-earth, accessible approach to becoming more valuable to current employers while developing long-term personal competitiveness to attract future employers and seize the opportunities that are waiting out there.

After the local newspaper where she worked as a reporter closed, Emily Guendelsberger took a pre-Christmas job at an Amazon fulfilment centre outside Louisville, Kentucky. There, the vending machines were stocked with painkillers and the staff turnover was dizzying. In the new year, she travelled to North Carolina to work at a call centre, a place where even bathroom breaks were timed to the second and finally, Guendelsberger was hired at a San Francisco McDonald's, narrowly escaping revenge-seeking customers who pelted her with condiments. Across three jobs and in three different parts of the country, Guendelsberger directly took part in the revolution changing the U.S. workplace. ON THE CLOCK takes us behind the scenes of the fastest-growing segment of the American workforce to understand the future of work in America - and its present. Until robots pack boxes, resolve billing issues and make fast food, human beings supervised by AI will continue to get the job done. Guendelsberger shows us how workers went from being the most expensive element of production to the cheapest - and how low wage jobs have been remade to serve the ideals of efficiency, at the cost of humanity. ON THE CLOCK explores the lengths that half of Americans will go to in order to make a living, offering not only a better understanding of the modern workplace but also surprising solutions to make work more humane for millions of Americans.

Technology advancement and the widespread impacts of the COVID-19 pandemic have had a major impact on both the contours and terrain of work, employment, and the management of people. Understanding these complex developments requires fresh perspectives on the nature and context of the management of people and human resources. The expanding fourth industrial revolution has been underpinned by new technological platforms and AI, as well as new worker motivations, making essential that researchers seek to explore the field of HRM in a new way. The Emerald Handbook of Work, Workplaces, and Disruptive Issues in HRM reflects these complex changes in the way work, employment and people currently are and will continue to be managed across the globe. Considering these changes, a multidisciplinary range of voices illustrate just how fundamental recent developments will be in reshaping work and employment as in any previous revolution. The Handbook is structured into three sections: Human Resource Management, Human Resource Development, and Emerging Issues, each exploring key themes and the emergence of ground-breaking new perspectives. These themes are central issues for debate and discussion in the workplaces across the globe and the work presents innovative and provocative assessments of changes and challenges in rapidly evolving local and global environments.

It's time to acknowledge that not all working women are interested in climbing the corporate ladder or securing the corner office. Most want and need flexible, less life-consuming work to accommodate their real lives, and it's not weak, lacking ambition or letting down the sisterhood to pursue professional fulfillment and financial security through less lofty, or headline-making ways. Eye-opening and practical, Ambition Redefined is a welcome alternative to 'women's business books'. Sollmann calls it like it is: everyday women want and need flexible work that allows them to unapologetically pursue their own brand of ambition and success. She shows them how without sacrificing themselves, their careers or their families. Armed with practical insights and tools, readers will be empowered to go after opportunities beyond traditional definitions of work, career and success. They will learn why they should never leave the workforce, how to make a case for flexibility in a current full-time job, how to find flexible employers, industries and job functions and how to return to work after time away raising children or caring for elderly parents.

Is it time to be bolder?

Leadership opportunities for women are increasing in the Middle East. As debates about gender parity and gender politics continue to be a hot topic globally, Annabel Harper addresses the complexities of the culture in the Middle East and how business women can navigate these in order to take better advantage of the openings which are emerging.

Using her own experiences of working in this vibrant culture, Annabel explores:

• The meeting of traditionalism and modernism
• How women can create their own style of leadership blending their best skills and the unique culture of the Middle East
• Prerequisites for organisations in the region to maximise the resources of their female talent pipeline
• The imperative for both women and men to collaborate in order to build organisations which are fit for the future

Women's voices are at the heart of the book.

'Ferrazzi is breaking new ground in defining what leadership can mean in the emerging world of work' -Arianna Huffington, founder and CEO of Thrive Global 'Ferrazzi has gone into the trenches to figure out what it really takes to empower people and make teams more than the sum of their parts. This book will be a staple in every leader's library' -Adam Grant, host of the TED podcast WorkLife, bestselling author of Give and Take and Originals Long-listed for the CMI Management Book of the Year 2021 The world of work is changing at an unprecedented rate leaving many organisations struggling to cope. At a time when constant innovation, agility, and speed often mean the difference between success and failure, we can no longer afford to waste time navigating the complex bureaucracy present in most companies. The #1 New York Times bestselling author Keith Ferrazzi argues that in times like these the ability to lead without authority is the essential workplace competency. Leading Without Authority reveals the secret to getting those around you to collaborate and cooperate to reach their full potential, whatever your title. The answer involves a shift in mindset that Ferrazzi calls co-elevation - working to elevate those around us. And you don't have to have formal authority, or direct reports, to utilize the co-elevation process. In fact, you can take initial steps forward without the other person even being aware of your efforts. Drawing on a decade of research and over thirty years helping CEOs and senior leaders drive innovation and build high-performing teams Ferrazzi reveals how we can all transform our business and our relationships with the people around us. The result is a new roadmap for thriving amid the disruptive pressures afflicting every industry.

An all new updated 2021 edition of the popular original guide to working from home and adjusting to virtual work featuring the best tips and advice from more than 50 top experts. Most books on remote work repeat the same tired advice about being productive while wearing sweatpants. The advice in this book is different. Award winning author Rohit Bhargava reveals the secrets of remote work by curating advice from the experts. In this book, you'll learn: Why trying to recreate a "home studio" for presentations is overrated. How you can build powerful relationships with people you've never met. The seven rules of virtual meetings that everyone should know. How to look and sound amazing on video, without spending a fortune. Most guides to virtual work pretend like it is better than being face-to-face. It usually isn't. But in today's business world, there are many reasons you need to work remotely or do virtual meetings, from taking parental leave to navigating a global health pandemic. In this short guide featuring a compilation of the best advice and insights from more than 50 experts from dozens of industries, you will learn the keys to being effective from afar. Whether you need to deliver a presentation to a virtual audience or collaborate with a global team, this handy guide will help you be more productive when you can't be there in person. This is not a book that will convince you that you need to work remotely every day or that you should go to a Caribbean island and become a digital nomad. It's a guide for anyone forced to work remotely, stuck on too many Zoom calls, and looking for quick actionable advice on how to shift the way they work to get more done every day.

"A brilliant, insightful read." -MORI TAHERIPOUR, author of Bring Yourself "Hustle is dead. It never worked very well, and now it's burning us out. Jenny Blake is back with a generous, helpful and more caring alternative." -SETH GODIN, author of This is Marketing "Wildly, wildly helpful. A chill, introvert-friendly birthday party for business owners." -SARAH YOUNG, author of Expansive Impact Time is not money. Time is life force. Are you consistently doing the work that you and only you can do? Or are you burdened by busywork, the bottleneck blocking your company's profit and potential? Your time is far more precious than money. It is your presence, your memories, your quality of life. As a business owner, you are already paying a risk and pressure tax. For many, growth fueled by added stress is not worth the trade-off. You have an urge to simplify and streamline. Free Time is not about working as little as possible. Nor is it about creating a lifestyle business purely for one's own gain. It is about creating a life-giving business energizing every single person who is a part of it, from the owner to team members, to clients and community. Free Time is about making small investments now to create greater optionality in the future. A more joyful business is within reach. Imagine: Traveling, going off the grid, or handling family emergencies without panicking that everything will fall apart while you are gone. Working 10- to 20-hour weeks, delegating the rest to a motivated, part-time remote team. Answering questions with relief, knowing you don't have to "own" the next steps. Empowering your Delightfully Tiny Team (TM) to answer their own questions before they even have to ask you. Harnessing your creative energy for the strategic projects that excite you most. Jenny Blake, author of the award-winning book Pivot and co-creator of Google's acclaimed Career Guru coaching program, is back with her signature blend of heart-based operating principles and practical tools. This book will teach you how to move from friction to flow through smarter systems and the three-stage Free Time Framework. (TM) Free Time is a playbook to free your mind, time, and team for your best work. This book will teach you and your team to operate efficiently and intuitively, while earning abundantly, so you can make your greatest contribution as a business owner.