In this book I share many ideas on how to build a rock solid foundation to your whole sales approach. I start with showing you the roots through to creating a winning sales strategy. That is - understanding how your client is thinking. This is the foundation of solid sales skills. It's the beginning of mastering the meetings market. "After reading this book, you will know how to sell more. Ciara clearly walks you through how to build trust and confidence with the Meeting Planner so they want to do business with you." Andy Dolce - Owner and Operator of Dolce Hotels & Resorts, Voted one of the "Top 25 Most Influential Executives" in the Meetings Market "I was chasing a corporate client for 3 years, each year filling out the RFP and bidding on their business but not winning it. I worked with Ciara, I implemented just three of the strategies she recommended and boom. I won 75% of that client's meetings business for this year." Heather Thornton - Director of Sales, Yew Lodge Business Solutions, UK "I have completed my review of your training materials. I think they are absolutely fabulous as is. I don't think there is anything I would change." Jessie States - Manager of Professional Development, Meeting Professionals International "Ciara has a brilliant way of focusing you on the client and making the sale all about them." Sally Lopez - Regional Director of Global Sales, Hard Rock Hotels, Europe "We are always trying to get an edge, trying to figure out how to make Meeting Planners happy and win their repeat business. I really want to know their hot buttons. This is great because we get to learn what drives them nuts. We came up with a game plan, some bullet points. Some great things to apply with the team in Texas." David Townsend - Director of Conference & Convention Planning, San Louise Resort, Galveston Convention Center, Texas, USA "Opened Up a Whole New Market! Ciara helped us to open a whole new market segment that we hadn't considered possible for our hotel. We converted two conferences within a few weeks of applying her advice and tips. She just made it easy." Tara Cronin - Vienna Woods Hotel, Cork, Ireland "I certainly can relate to everything you are saying and believe you really understand the business when you highlight points about it all being about "YOU" and being passionate. Passion to me, is definitely the secret of everything we do." Ciara Mundrow - Head of International Affairs, European Society of Cardiology

Eastern Europe is the most exciting destination to open up for independent travel in years. The food is tasty, the people are friendly, and the variety is breathtaking. Poland and the Czech Republic may seem like extensions of their Western neighbors, but they are extensions that were frozen in time for fifty years before the Iron Curtain finally fell some twenty years ago. Communism did nothing if not stop the clock; and what you find now are perfect specimens of old Europe, the one with the stunning architecture and the exotic city centers. Places like Russia and Romania are something else entirely, of course, and Turkey is one of the most popular destinations in the world. Best of all, prices are cheaper than in the West. The coming out and rapid maturity of Eastern Europe as a travel destination may be one of the most exciting developments in many years for all travelers, but hostels are the biggest thing that has occurred in decades for budget travel. Typically viewed as a luxury, international travel is now possible for almost anybody and everybody with the desire and the disposition, thanks to the explosion of hostels in the last few years. Hostels have long been around, of course, at least in Europe, but those were youth hostels. These are hostels for backpackers, and flashpackers, too, their more upscale urban cousins. Best of all, they aren't just for youth anymore. C U in Tallinn, or Istanbul, or Krakow, or Sarajevo, or...?

The British Isles and Germany are the historic heartland of the hostel movement, and they're the heart of this book, too, with over 600 hostels-lodgings with shared rooms-between them. They have private rooms, too, of course. And the Benelux countries and Scandinavia are no slouches, either. Then there's East Europe-Poland, Ukraine, Russia, and the Baltic countries-a new frontier just waiting to be explored further. Do you already know how to travel? Do you just want to know where the hostels are, so that you can plan a hostel-based trip along the highways and byways of North Europe, in the major cities, smaller towns and remote villages, too? Then this is the book for you. This is the most comprehensive hostel guide ever written, encompassing the old youth hostel movement and the modern phenomenal spread of backpackers' hostels around the globe as well. That ranges from the dozens of the most modern 'flash-packers' hostels in the urban centers of London and Berlin to remote wilderness hostels in Ireland and surfers' camps in Sweden. Sound good? Are you afraid that maybe you're too old for a hostel? Don't worry; most hostels have no age restrictions. And they all have English-speaking staff and internet capabilities. Most even have kitchens. Some even have bars. All have cool people as guests. The 1000 hostels listed here are to be found in over 250 cities and places in north Europe from Dublin to Moscow, and Oslo to Munich. C U there.

Resorts is a publication that defines a new standard of credibility for the reader. It presents only structures visited by the editorial staff. Its classifications are the result of the decennial experience of its experts. Every issue is a discovery (or rediscovery) of magical places, where one can live experiences of hospitality that represent the state of the art of the sector.Resorts is an indispensible travel companion for those who want the best in resorts, city hotels, spas and cruises. In this volume: Emirates Palace (Abu Dhabi), Schlosshotel Kronenberg (Frankfurt), Four Seasons Hotel Buenos Aires, Casa Cartagena (Cusco), Baltschug Kempinski (Moscow), Hotel Amigo (Bruxelles), Hotel Bulgari (Milano), Imperial Hotel (Tokyo), Royal Palm (Mauritius), Trou aux Biches (Mauritius), Hotel Splendido (Portofino), Villa San Michele (Fiesole), L'Andana (Tuscany), Hotel Caruso (Ravello), Castello del Nero (Toscana), Le Grey (Beirut), Cap d'Antibes Beach Hotel, Kempinski Hotel Barbaros Bay (Bodrum), Hotel de Paris (Monte Carlo), Sofitel Phokertha (Phnom Penh), Hoshinoya Resort (Japan), Fregate Island Private (Seychelles), Al Areen Palace & Spa (Bahrain), The Ritz-Carlton Bahrain, Hotel Missoni Kuwait, The Ritz-Carlton Dunai Marina, The Weinmeister Hotel (Berlin).

IS IT POSSIBLE FOR SOPHISTICATED TRAVELERS TO TRULY ENJOY THEMSELVES AT WALT DISNEY WORLD(r) RESORT? ABSOLUTELY Whether you're planning a family trip or a romantic getaway for two, The Luxury Guide to Walt Disney World(r) Resort tells you exactly how, without sacrificing luxury and style. With this detailed and thoughtful guide anyone can plan a visit in which each day comes with the best Disney has to offer. Written by Disney authority, Cara Goldsbury, the pages are overflowing with information on everything from the most deluxe accommodations, the very best dining, luxurious spas, VIP activities, and more. You'll also find dozens of insider tips, such as the best places to steal a quiet moment away from the hustle and bustle of the theme parks, which suite offers the very best views, how to add that very special touch to your vacation, and detailed tips and techniques to guarantee a splendid time. Cara Goldsbury is Chief Executive Concierge at Glass Slipper Concierge, a travel agency offering meticulously planned Disney vacations. With over 30 years of experience in the travel industry, Cara is considered an authority on Disney luxury travel. She has appeared as a leading Disney expert on two Travel Channel specials and has been cited as such in numerous national news articles. She lives in San Antonio and Port Aransas, Texas, and spends numerous weeks throughout the year researching Walt Disney World Resort