Afternoon tea is more than a meal--it's a moment, an aesthetic, a pose. Afternoon Tea Is the New Happy Hour features more than 75 recipes to make your tea time memorable. Inside you'll find easy-to-follow recipes to create tea sandwiches, scones, breads, cakes, dips, and, of course--tea. Whether you're throwing a vintage tea party or looking for high tea food ideas, there's something for everyone. Bestselling author Gail Greco also shares cooking and serving tea tips, tea etiquette, insight on the differences between using tea bags, a tea kettle, and loose leaves, and the lingo used by tea connoisseurs. Gail includes her own food photography which showcases the happy hour crowd pleasers. In this cookbook, you'll find: Plenty of tea time favorites, like Apple Hibiscus Tea, Tea Toddy One-Shot, Alice's Sorbet Float Tea, and Basic Barista Tea Latte with Rooibos. For appetizers Gail shares Cheddar Ranch Crab Dip, Spicey Baked Artichoke Bruschetta, Pizza Cupcakes, and Mini Soft Baked Pretzels. If you're craving sandwiches, you'll find Pimento Pita Pocket Poufs and Food Truck Zone Shrimp/Corn ' Wiches. And to keep everyone excited, you'll find Tea-Thyme Ginger Bars, Glazed Lemon Loaf Cake, Teasicles, Potato Chip Walnut Tartlets, and Puddle-of-Chocolate and Chai Pots de Creme. There's something for everyone! This beautiful cookbook will provide you with the high tea food ideas you can't find anywhere else. Afternoon Tea Is the New Happy Hour is a wildly creative mix of vintage and modern. Pinkies up, it's tea time!

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.


eBook available with sample pages: 0203020863

With Rick Steves, the Scottish Highlands are yours to discover! This slim guide excerpted from Rick Steves Scotland includes: - Rick's firsthand, up-to-date advice on the Highlands' best sights, restaurants, hotels, and more, plus tips for how to beat the crowds, skip the lines, and avoid tourist traps - Top sights and local experiences: Follow the Speyside Whisky Trail, cut through the Cairngorms, and kayak across Loch Lomond. Hike the craggy landscapes, hop a ferry to the Isle of Skye, or watched kilted athletes test their strength in the Highland Games - Helpful maps and self-guided walking tours to keep you on track - Full coverage of Oban & the Inner Hebrides, Glencoe & Fort William, Inverness & Loch Ness, the Isle of Skye, and more With selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Scottish Highlands is truly a tour guide in your pocket. Exploring beyond the Highlands? Pick up Rick Steves Scotland for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

With Rick Steves, Rothenburg and the Rhine are yours to discover! This slim guide excerpted from Rick Steves Germany includes: - Rick's firsthand, up-to-date advice on the best sights, restaurants, hotels, and more in Rothenburg and the Rhine, plus tips to beat the crowds, skip the lines, and avoid tourist traps - Top sights and local experiences: Tour breathtaking Neo-Gothic churches and hike to riverside ruins. Cruise along the Rhine past castles and vineyards, or take the scenic route through quaint countryside villages on the Romantic Road. Cheers with locals over a pint in a biergarten, and enjoy a hearty meal of bratwurst or schnitzel - Helpful maps and self-guided walking tours to keep you on track With selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Rothenburg & the Rhine is truly a tour guide in your pocket. Exploring beyond Rothenburg and the Rhine? Pick up Rick Steves Germany for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

With Rick Steves, Northern Ireland is yours to discover! This slim guide excerpted from Rick Steves Ireland includes: *Rick's firsthand, up-to-date advice on the best sights, restaurants, hotels, and more in Northern Ireland, plus tips to beat the crowds, skip the lines, and avoid tourist traps *Top sights and local experiences: Tour the Dunluce Castle or Giant's Causeway along the Antrim Coast, spend a day marveling at zoology specimens and ancient treasures at the Ulster Museum in Belfast, and contemplate Derry's political murals *Helpful maps and self-guided walking tours to keep you on trackWith selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Northern Ireland is truly a tour guide in your pocket.Exploring further? Pick up Rick Steves Ireland for comprehensive coverage, detailed itineraries, and essential information.

This handbook seeks to provide practical, realistic suggestions about how quality can be measured, maintained and improved in institutions. It is addressed to a cross-section of staff who make up colleges and universities, not just those responsible for quality audit.

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers.

Stuttgart is a city that is full of exciting contrasts with its Baroque palace and art in a glass cube, with Moorish architecture in the Wilhelma zoo and futuristic car museums, with Swan Lake and hip-hop, with a vibrant nightlife and invigorating mineral springs. The BKB travel guide presents everything you need for your short stay in Stuttgart including information on attractive city quarters, addresses for accommodation, shopping and of course entertainment. Highlights include the Schlossplatz, Konigstrasse, Stuttgart Palace, Staatsgalerie, Stuttgarter Ballett, Mercedes Benz, Solitude Palace, Wilhelma, shopping and nightlife in Stuttgart.

Greece's ancient art and culture form the cradle of Western civilization-numerous monuments and museums tell to this day of the country's rich history. Greece is unique also by virtue of its breathtaking landscapes, the hospitality of its inhabitants, and its fabulous hotels, making it the dream destination of many travelers. The fresh and healthy cuisine, the crystal clear sea, and the canvas-worthy sunsets do the rest-a trip to Greece is pure delight. Angelika Taschen travels from the mountains of Macedonia in the north to the Peloponnese with its mythical places like Corinth, Sparta, and Olympia, and to the larger and smaller groups of islands in the south. She opens the doors to some of the country's most extraordinary hotels, including Imaret in Kavala, located in a former Ottoman complex; Tainaron Blue Retreat in a secluded former defense tower in the Mani; and The Windmill, a converted windmill on the island of Kimolos in the Cyclades. She invites readers to discover legendary luxury hotels, like Eagles Palace in Halkidiki or Poseidonion Grand Hotel on Spetses, and takes them to enchanting B&Bs like Guesthouse Mazaraki in Mystras or Melisses on Andros, run by food blogger Allegra Pomilio. Along her itinerary, she visits hotels on well-known picturesque islands-such as the Mystique on Santorini and the Soho Roc House on Mykonos-but also accommodations in remote places like the Mediterraneo on the island of Kastelorizo, which lies in the very southeast of Greece off the Turkish coast. In addition she shows interesting architectural and design concepts, such as The Rou Estate hotel village, a historic, carefully restored hamlet on Corfu; the minimalist Olea All Suite Hotel on Zakynthos; and Ammos on Crete, where no two pieces of furniture are alike and new eccentric pieces are added every year.

Go beyond the ordinary with this remarkable travelogue, guidebook, and coffee table keepsake filled with spectacular color photography that showcases Iceland's stunning beauty and hidden gems, from its fjords and highlands to the Western Islands and the capital Reykjavik-the first entry in the Hedonist's Guide travel series. Combining essential insider details, cultural information, must-see attractions, and detailed maps with glorious custom photography, Stunning Iceland is the ultimate handbook for modern nomads, including both savvy travelers and novice tourists. Designed for twenty-first century globetrotters, Stunning Iceland features stylish graphics and an elegant visual design, as well as a breakdown of must-visit places, thematic double-page photographic spreads to help you discover and understand the city, and walking routes to explore each district away from the crowds. Whether you prefer a more traditional visit or want to chart your own unique course, this user-friendly handbook includes everything you need-and more: Discover the charm of a luxury ecolodge surrounded by nature Meet the surfers of the Arctic Taste the new Nordic gastronomy Follow in the footsteps of the heroes of the Icelandic sagas Meet the polar fox and the blue whale Bathe in the natural hot springs Admire the Icelandic flora Learn about the battle between the tectonic plates beneath Iceland and its active volcanoes Experience Reykjavik, the nation's beating heart Stunning Iceland offers inspiration and insight for armchair travelers and dreamers alike. Best of all, the gorgeous photography transforms the book into a keepsake that will transport you back to your favorite places and sights long after returning home. Experience Iceland as never before with the Hedonist's Guide!

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.

From the earliest resthouses serving travelers on the Overland Route between Britain and Bombay to the grand Edwardian palaces on the Nile that made Egypt the exotic alternative to wintering on the Riviera, the hotels of Alexandria, Cairo, Luxor, and Aswan were always about far more than just bed and board. As bridgeheads for African exploration, neutral territories for conducting diplomacy, headquarters for armies, providers of home comforts for writers, painters, scholars, and archaeologists in the field, and social hubs for an international elite, more of importance happened in Egypt's hotels than in any other setting. It was through the hotels that visitors from the west-the earliest adventurers, then the travelers and, finally, the tourists-experienced the Orient. This book tells the stories of Egypt's historic hotels (including the Cecil, Shepheard's, the Mena House, Gezira Palace, Semiramis, Winter Palace, and Cataract) and some of the people who stayed in them, from Amelia Edwards, Lucie Duff Gordon and Florence Nightingale to Agatha Christie, Conan Doyle, Winston Churchill, and TE Lawrence.

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:

· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook

· updated in the light of recent developments such as global distribution systems and the internet

· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment

· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:

· Procedural aspects

· Dealing with people

· Increasing yield

· Management aspects

Front Office is ideal for GNVQ

BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Table of Contents

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.

Entrepreneurship is the engine that drives any successful industry or economy. In the rapidly evolving hospitality, tourism and leisure sector worldwide this is particularly true. This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves. The text unites appropriate theory with copious real world examples giving the student, manager or trainer a powerful framework for understanding every aspect of this vital business function. Rigorously developed by authors with wide teaching and industry experience it contains: *Clear learning objectives and teaching structure *Up-to-date cases throughout *The widest possible coverage of the latest research and literature *A clear focus on the dynamic hospitality, tourism and leisure sector. Entrepreneurship in the Hospitality, Tourism and Leisure Industries is an essential teaching tool and reference on all serious academic and professional courses and gives a uniquely powerful overview of the subject for students and trainees.

Ascend towering peaks, take in awe-inspiring views, and get to know some of the oldest, tallest, and rarest living things on Earth with Moon Sequoia & Kings Canyon. Inside you'll find: *Flexible Itineraries: Unique and adventure-packed ideas for day hikers, winter visitors, families with kids, campers, and more *The Best Hikes in Each National Park: Detailed hike descriptions, trail maps, mileage and elevation gains, and backpacking options *Experience the Outdoors: Behold greatness at the base of a giant sequoia, stop and smell the wildflowers of Zumwalt Meadow, or savour panoramic views from the summit of Mount Whitney (the highest peak in the continental US!). Strap on snowshoes for a ranger-led winter walk or spelunk your way around otherworldly rock formations in Crystal Cave. Cool off in the mist of a trailside waterfall, conquer the 400-step climb to the top of Moro Rock, and gaze at ink-black skies with unbeatable views of the Milky Way *How to Get There: Up-to-date information on traveling between the parks, gateway towns, park entrances, park fees, and tours *Where to Stay: From RV or tent campgrounds to rustic cabins and all-inclusive lodges, find the best spots to kick back, both inside and outside the parks *Planning Tips: When to go, what to pack, safety information, and how to avoid the crowds, with full-colour photos and easy-to-use maps throughout *Expert Insight: Former national park ranger Leigh Bernacchi provides helpful background on the parks' history, geology, conservation efforts, and more Find your adventure in Sequoia and Kings Canyon national parks with Moon. Exploring more of America's parks? Check out Moon USA National Parks.

With Rick Steves, central Italy is yours to discover! This slim guide excerpted from Rick Steves Italy includes: *Rick's firsthand, up-to-date advice on the best sights, restaurants, hotels, and more in central Italy's hill towns, plus tips to beat the crowds, skip the lines, and avoid tourist traps *Top sights and local experiences: Uncover Etruscan history in the beautifully preserved town of Voltera or relax while wine tasting in Montepulciano. Take a romantic stroll along Orvieto's ramparts, peruse medieval towers in San Gimignano, and indulge in delicious pici in Siena *Helpful maps and self-guided walking tours to keep you on trackWith selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Hill Towns of Central Italy is truly a tour guide in your pocket.Expanding your trip? Pick up Rick Steves Italy for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

'Tis the season for finding love... and the perfect bookWith just two weeks until Christmas, everything in Clove Lore should be perfect. But the latest holidaymaker to the Borrow a Bookshop is feeling far from festive... Icelandic ex-bookseller Magnus Sturluson might be surrounded by love stories in the Bookshop, but he's nursing a sadness that not even fiction can fix. When Alexandra Robinson finds herself stranded in Clove Lore, she finds a safe place to hide from heartbreak. After all, all that's waiting for her at home is a cheater boyfriend and the memories of her parents. As Alex finds herself embraced by the quirky village community, she finds her tough exterior thawing - and as she grows closer to Magnus, she finds an equally soft heart under his gruff shell. It seems that Clove Lore is working its magic once again - until a great flood on Christmas Eve brings devastation in its wake. It's up to Magnus and Alex to batten down the hatches and help bring the village back together again, while also introducing the locals to the Icelandic tradition of the jolabokaflod - Yule book flood - where families and friends gather on Christmas Eve to exchange books and read together. But can Magnus and Alex truly rescue the ruins of the village, and salvage their Christmas spirit? Or is there another complication lurking even closer than they thought? A totally uplifting read that will lighten the winter gloom, for fans of Jenny Colgan and Trisha Ashley. Booklovers will adore this seasonal treat! Readers are loving Christmas at the Borrow a Bookshop... 'The best holiday for every bookworm...Warm, cosy and full of Christmas atmosphere.' Reader Review 'This was such a sweet and uplifting story. A story about instant connection, friendship, strength, hope, and love.' Reader Review 'The perfect holiday read to curl up next to a fire with a cup of cocoa!' Reader Review 'Absolutely adored this...Likeable characters and a wonderful storyline that I enjoyed! Add this book to your Christmas reads!' Reader Review 'A perfect cozy read when the weather is cold and you just want to snuggle up with a sweet book! Loved it!' Reader Review 'I read it in one sitting; couldn't seem to put it down!...An absolute joy.' Reader Review 'Bookshops + Romance + Christmas...What more could you want out of a romance novel?! VERY sweet and VERY good.' Reader Review 'A fabulous Christmas read, full of romance, friendships, community and family...Joyful Christmas escapism. Recommended' Reader Review

With Rick Steves, Dublin is yours to discover! This slim guide excerpted from Rick Steves Ireland includes: *Rick's firsthand, up-to-date advice on Dublin's best sights, restaurants, hotels, and more, plus tips to beat the crowds, skip the lines, and avoid tourist traps *Top sights and local experiences: Uncover Irish history at the Kilmainham Gaol or view the Book of Kells in the Trinity Old Library. Stroll down lively O'Connell Street, tap your foot to traditional folk music, and embark on a pub crawl for a taste of the local nightlife *Helpful maps and self-guided walking tours to keep you on trackWith selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Dublin is truly a tour guide in your pocket.Exploring beyond Dublin? Pick up Rick Steves Ireland for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

Fully updated and featuring 11 new countries, the second edition of this best-selling travel guide highlights 5,000 ideas across 100 countries around the world. In this fully revised and updated edition of the best-selling 100 Countries, 5,000 Ideas, find where to go, what to do, when to visit, and more for the top destinations around the world. Filled with new content, 11 new countries, and brand-new photography from National Geographic, you'll find everything you need to plan your next globetrotting adventure. Travel to Vietnam where you can paddle Ha Long Bay and temple hop on a tuk tuk city tour. In France, visit well-known Parisian spots, then make your way to the off-the-beaten Dinan (France's only walled city) and the Loire Valley. In South Africa, find yourself in an urban oasis in Cape Town before heading on a safari adventure. Go to the ends of the Earth in Chile before hopping a boat to cruise a glacier-filled bay. And history buffs will be fascinated by a three-country WWII tour. Whatever your pleasure, this rich guidebook has the trip--and country--for you. Complete with essential tips like when to go and what to bring, you'll be packing your bags and crossing off bucket list destinations in no time.

New friendship is just a stay away . . . 'Heart-warming, uplifting and utterly sweet, this book certainly lives up to its sunny name' reader review 'What a truly stunning read this book is . . . Heart-warming and beautifully written' reader review 'Books like this make me realise again why I love reading' reader review 'Would recommend this series and can't wait for book 4 later in the year!!' reader review 'I love this book. I have read the others in the series but I think this is my favourite so far' reader review 'Just a wonderful lovely sweet book' reader review 'What a brilliant read, not that I expected anything less, I've loved this series so far' reader review 'An excellent and highly enjoyable read' reader review 'Brilliant escapism' reader review 'A good cozy read!' reader review If you love Lucy Diamond, Phillipa Ashley, Sue Moorcroft and Holly Martin, you'll LOVE Erin Green's novels of love, life and laughter! ............................................... New friendship is just a stay away . . . Pippa has long felt like the odd one out in her family. Taking a job driving a mobile bakery van around Shetland's villages gives her a sense of freedom and purpose, but also makes her realise how much she wants to belong. Natalia has recently returned to Lerwick hoping to reconnect with an old flame. But she's engulfed by loss and rejection when she hears that he's moved on, and Natalia's world is turned upside down. Autumn is dedicated to her job in hospitality and relishes her role as general manager of Lerwick Manor's new hotel. No guest request is too big or too small, but her own unrelentingly high standards could push Autumn to her limits. Will the beauty of Shetland help these three women find the friendship, support and healing that they all need? ............................................... 'A warm, funny, uplifting writer to celebrate!' KATIE FFORDE 'A lovely, heart-warming story . . . I was hooked!' CHRISTINA COURTENAY 'A delightful tale of friendship, family and love' JENNI KEER Don't miss any of Erin Green's gloriously uplifting reads in Lerwick - look out for From Shetland, With Love; From Shetland, With Love at Christmas and A Shetland Christmas Carol - perfect for any season! You are invited to holiday at gorgeous Rose Cottage - where friendship, home comforts and romance are guaranteed . . . look for New Beginnings at Rose Cottage - out now! 'Utterly charming . . . an uplifting and optimistic story' Hot Brands Cool Places If you don't ask you'll never know . . . don't miss Taking a Chance on Love - out now!

Entrepreneurship is the engine that drives any successful industry or economy. In the rapidly evolving hospitality, tourism and leisure sector worldwide this is particularly true. This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves.
The text unites appropriate theory with copious real world examples giving the student, manager or trainer a powerful framework for understanding every aspect of this vital business function. Rigorously developed by authors with wide teaching and industry experience it contains:
*Clear learning objectives and teaching structure *Up-to-date cases throughout *The widest possible coverage of the latest research and literature *A clear focus on the dynamic hospitality, tourism and leisure sector.
Entrepreneurship in the Hospitality, Tourism and Leisure Industries is an essential teaching tool and reference on all serious academic and professional courses and gives a uniquely powerful overview of the subject for students and trainees.
Up-to-date cases throughout and a major cumulative case running through the text
The widest possible coverage of the latest research and literature with a clear focus on the dynamic hospitality, tourism and leisure sector
Foreword by Rocco Forte

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers.