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Forensic pathologist Ryan Blumenthal works in a world few people are
ever exposed to . . . the mortuary. He spends his days among the dead,
uncovering how they died and whether a crime was committed.
Organisations that want to continue being successful in today's global competitive market, where customers are more empowered and brand loyalty is eroding, will have to move to Relationship Marketing (RM) with a strong focus on Customer Relationship Management (CRM). CRM enables organisations to provide excellent real-time customer service through the effective use of individual account information. This requires a more complex approach, since organisations need to investigate and satisfy customer needs, and have to build relationships with existing and potential customers. CRM of the future will have to secure state-of-the-art customer management services delivered to customers through the Cloud to establish a convenient, but professional, customer management service. Relationship Marketing and Customer Relationship Management (fourth edition) includes new South African case studies illustrating RM and CRM within South African organisations. The book also focuses on current RM and CRM themes, such as the changing face of the customer, how to deal with positive and negative relationships, poor service experiences and the recovery of customer relationships.
Welcome to hell - a.k.a. Belle Reve, the prison with the highest mortality rate in the US of A. Where the worst Super-Villains are kept and where they will do anything to get out - even join the super-secret, super-shady Task Force X. Today’s do-or-die assignment? Assemble a collection of cons, including Bloodsport, Peacemaker, Captain Boomerang, Ratcatcher 2, Savant, King Shark, Blackguard, Javelin and everyone’s favorite psycho, Harley Quinn. Then arm them heavily and drop them (literally) on the remote, enemy-infused island of Corto Maltese. Trekking through a jungle teeming with militant adversaries and guerrilla forces at every turn, the Squad is on a search-and-destroy mission with only Colonel Rick Flag on the ground to make them behave… and Amanda Waller’s government techies in their ears, tracking their every movement. And as always, one wrong move and they’re dead (whether at the hands of their opponents, a teammate, or Waller herself). If anyone’s laying down bets, the smart money is against them - all of them.
Multi-platinum musician Jack Johnson's eighth studio album, 'Meet The Moonlight', is his first album in five years. The creation process marks a major artistic milestone from past work, taking shape from a one-on-one collaboration with Mills (whose contributions included everything from fretless guitar to Moog synth to steel drums) and unveiled an intimate and highly experimental process that involved embedding Johnson's elegantly stripped-back arrangements with enchanting sonic details.
Human Resource Management 11e is a comprehensive introductory textbook for undergraduate students. The textbook focuses on the core responsibilities of human resource management and how this function is central to the success of an organisation. The content reflects the main theories and processes and how these can be applied in an organisation to give it a competitive advantage. The textbook also explores topical issues within human resource management and labour practices.
BAKING is a collection of over 80 inspiring recipes for experienced or beginner bakers. With advice on equipment, costings, packaging, branding and top tips for successful home baking, you’ll soon be rustling up a host of delicious treats, from sensational cakes and savoury platters, to traybakes and traditional fare. And being healthy doesn't mean that you should give up baking: there are recipes for gluten-free, vegan and low-sugar bakes.
1923, a Yellowstone origin story, introduces a new generation of the Dutton family as they explore the early twentieth century when pandemics, historic drought, the end of Prohibition and the Great Depression all plague the mountain west, and the Duttons who call it home. The series is executive produced by Taylor Sheridan, co-creator of Yellowstone, and stars Helen Mirren and Harrison Ford. This release features all 8 episodes of season one plus over 2 hours of special features including an extended making-of featurette, a powerful exploration of Teonna Rainwater’s harrowing journey, and an exclusive sit-down interview with video editor Chad Galster.
In this adrenaline-fueled adventure, Optimus Prime and the Autobots take on their biggest challenge yet. When a new threat capable of destroying the entire planet emerges, they must team up with a powerful faction known as the Maximals. With the fate of humanity hanging in the balance, Noah and Elena will do whatever it takes to help the Transformers as they engage in the ultimate battle to save Earth.
Matilda Wormwood is a little girl with big curiosity, a sharp mind and a vivid imagination — and the worst parents in the world. On meeting her inspirational teacher, Miss Honey, Matilda is encouraged and begins conjuring her own fantastical tales. Excited to attend Crunchem Hall, Matilda is surprised to find the school is an ominous and oppressive place led by the huge and villainous Miss Trunchbull. As well as kind Miss Honey, the bright lights among the meanness are story-loving librarian, Mrs. Phelps, and Matilda’s newfound school friends. Matilda the Musical is an inspirational musical tale of an extraordinary girl who discovers her superpower and summons the remarkable courage to help others change their stories, and takes charge of her own destiny.
The apartheid security juggernaut met its Battle of Stalingrad in the townships of Port Elizabeth and Uitenhage in 1985 and 1986. This is the blazing story of how the people’s resistance – in the church, in the civic structures, underground – fought that war. Up until these insurrections, the brutal force of the apartheid state successfully crushed all attempts at revolt. Yet in the townships of Port Elizabeth, where they threw everything they had at the uprisings, the people stood and fought, and fought and stood. Riordan, a human rights activist during the years of high apartheid, draws a line connecting the story of Thozamile Botha, the Zwide and KwaZakhele Residents’ Associations and the Port Elizabeth Black Civic Association (PEBCO) of 1979, the subsequent demise of PEBCO, and the February 1990 unbanning of the ANC and the movement at large. What had happened in the intervening ten years to effect this once unimaginable change? Apartheid’s Stalingrad tells us what had happened.
Aleit Apteit is ’n boek gevul met stories van die geliefde Aleit Swanepoel. Kom reis en kook saam met hom met ongeveer 50 resepte uit sy pen. Die Sondagaand voor Aleit se afsterwe was hy volstoom aan die gang, besig om onder meer sy alombekende lamsboud gaar te maak. Die bestanddele is gekoop en die span was reg vir ’n week van kosmaak. Kom beleef saam die nostalgie, sy spesiale menswees en die heerlike kos wat hy nie net smullekker kon maak nie, maar ook mooi kon laat lyk: die ‘Aleit-Way’. Deel sy hartskos – veral sy Sondagmiddagetes in sy ouerhuis, net soos sy ma dit gemaak het. Dit was spesiaal vir hom, en hy wou dit graag oordra en met sy mense deel. Hy het aande gesit en skryf, en dit dan baie opgewonde aan sy span gestuur en gesê: “Julle! Ek het nog ’n storie!!” Aleit Apteit is ’n hoofstuk van sy nalatenskap en ’n manier waarop hy vir altyd in mense se hart, kombuis en lewe kan voortleef. Dit is ’n pragkookboek, maar ook een wat deel van jou kombuis se bestanddele moet uitmaak – gevul met bekende hartskos en bypassende stories geskryf deur ’n legende.
Teaching Strategies for Quality Teaching and Learning: Concise edition is a practical guide to quality teaching and learning in South Africa. It is particularly useful for teacher education students, both as a text for their theoretical studies and as a reference during their practice teaching placements and later teaching careers. This concise edition contains selected chapters that provide an introduction to the principles of effective teaching and learning, with special reference to how these principles can be applied within the framework of South Africa’s National Curriculum Statement Grades R–12. It gives detailed guidelines for using seven broad teaching strategies that have proven to be effective across all phases of school and in further education and training. The final chapter introduces the principles of quality assessment and links these to the National Protocol for Assessment Grades R–12. KEY FEATURES:
Author Sarah Graham says, ‘For me, this book is about putting goodness in, and getting goodness out. It’s about food that is conscious of refined sugars and refined carbohydrates, and that nourishes our minds and our bodies, but is still full of colour and character, and fits within the context of our busy lives. These are my favourite beautiful, simple, wholesome recipes that are made for sharing around full and merry tables.’ Following on from her previous books Bitten, Smitten and Home, Sarah has poured much love and care into writing more than just another recipe book; Wholesome is a guide to living well and eating mindfully. Contents:
'What will we find in the uncut grass?'
After state capture, South Africa is f*cked and not in a good place. The system is down so how do we reboot? We aren’t the first country to find itself in a difficult spot so we can ask ourselves why have some countries been successful and others not so much? How can South Africa pick itself up to become a thriving state? Roy Havemann answers these questions in this engaging, accessible book and argues that right now we need to focus on six basics: Eskom, Education, the Environment, Exports, Equality and Ethics. It’s time to stop raking over the coals of who is to blame for our problems and focus on the future, looking at how other countries have overcome challenges similar to ours and how we can practically implement a set of policies that will get South Africa back on track.
In this riveting memoir Marion Sparg traces not only her experience in MK – often as the only woman in training camps in Angola – and her friendship with Chris Hani, Joe Slovo and Thabo Mbeki, but also her secret return to South Africa, the three police-station bombs, her sudden arrest and her years of imprisonment. Guilty And Proud is the gripping tale of a woman who defied stereotypes and, at great personal cost, stood up for her beliefs.
There’s no place like home…
In Brood & Botter neem Nic van Wyk jou op ’n kosreis van 21 jaar, sy kulinêre mondigwording. Die boek herinner aan Kook en geniet, met die klassieke manier van kosmaak en basiese kookmetodes, maar Nic neem sy resepte ’n stappie verder: onthoukos soos groenbone met witpepersous, Ouma se boontjiesop en mieliepap met botter, suiker en melk. Sy onopgesmukte restaurantkos gaan jou verras met dieplekker geurkombinasies en sy hartskos weerspieël sy voorkeur vir eerlike kos sonder fieterjasies.
“There were three other people present, or five, depending on whom one chooses to include. Five, let’s say, the men divided from the women according to the timeworn tradition… The ceremony lasted precisely thirty minutes, as had been agreed on well in advance, not a second longer. One of the people present announced the end in a voice as blunt as it was relieved.” What kind of bar mitzvah lasts no more than thirty minutes? Which five people could have been in attendance, and where could such a ceremony –– if there really was a ceremony –– have taken place under these circumstances? This book has echoes of a detective trail and as Denis Hirson gradually reveals the answers, he explores the wider ancestral and political strands of his story. We are reminded of what the world might have looked like to a thirteen-year-old boy in the Johannesburg of the 1960s. This perspective is, thanks to his daughter, set against that same boy’s adult understanding of what had happened. This is a breathtaking account of the author being confronted by his own past.
Business Management by Portfolio is a business philosophy practiced by organisations which successfully create environments that attract only the best, brightest and most creative professionals. This is an environment which fosters trust, collaboration and unified commitment. It provides ample opportunity for individual and collective self-actualization and the unleashing of talent where it matters most. Business Management by Portfolio addresses issues such as effective strategy implementation, optimal resource utilisation, business quality by design and, perhaps most importantly, customer satisfaction.
The South African Keto and Intermittent Fasting Cookbook gives you all
the tools you need to make the positive switch to a healthier you.
Who polices the police?
December 1941. It’s the height of World War II and the fate of the world hangs in the balance. Lieutenant Jack Pembroke is ordered to join a convoy and sail his beloved ship, HMSAS Gannet, from South Africa to Egypt, where he will join the coastal escorts. With the Mediterranean all but closed to maritime traffic and Rommel’s forces rampaging across North Africa, it seems unlikely Gannet will survive. Jack finds passionate romance with a Spanish beauty in exotic Alexandria but is soon thrust into battle while escorting ships running supplies to the beleaguered town of Tobruk, home of the Second South African Infantry Division. With the pressure building and ships around him being sunk by enemy bombers, Jack must deal with his own trauma while leading his men to safety. It all comes to a head when Tobruk is surrounded, about to fall to Axis forces, with Gannet still trapped in the port. Hell Run Tobruk is the third book in the thrilling Jack Pembroke series, each of which is a stand-alone story.
Wandile Sihlobo and Johann Kirsten chose to write The Uncomfortable Truth about South Africa’s Agriculture in a candid, direct and unfiltered tone, not out of disregard, but with the hope of stirring South African agricultural stakeholders from inertia that may have taken hold over time. One clear example of inertia is the endless policy discussions. When the government proposes policy positions – either good or bad – time is spent discussing these policies instead of anything substantive being done. The divisions amongst South African farmer organisations is the core issue behind the interminable conversations and this results in a ‘performance of productivity’ among participants in these meetings, creating an impression of progress simply because discussions are taking place. While politicians and farmer representatives debate, farmers suffer, the unemployed languish, and small towns crumble. Poor roads and rising costs choke market access, while collapsing municipalities pile pressure on agribusinesses. Things don’t have to be this way, and the South African agricultural sector still has great potential to grow, increase employment, and revitalise the rural economy. This book will empower the reader with a clearer understanding of the agricultural constraints and how to overcome them and mobilise the much-needed sectorial focus to implementation. While the contents may be uncomfortable for some, this book is intended to ignite an urgent call for decisive policy and programme implementation and to demand stronger collaboration among social partners.
Dive into the world of air frying with celebrity chef Herman Lensing
and discover why this versatile gadget is your new best friend in the
kitchen! |
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