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Books > Business & Economics > Business & management > Office & workplace

Blackwell Handbook of Cross-Cultural Management (Hardcover): MJ Gannon Blackwell Handbook of Cross-Cultural Management (Hardcover)
MJ Gannon
R1,862 Discovery Miles 18 620 Ships in 4 - 6 working days

This is the first handbook to provide an overview of the major research perspectives in cross-cultural management and to look at how they can be applied to real-world situations. The volume is distinctive in bringing together perspectives previously considered independently, placing the work of management experts alongside contributions from leading cross-cultural psychologists, sociologists and economists. The editors have consciously selected cutting-edge contributors from a variety of countries.

The structure of the handbook reflects a systems feedback model of management. Beginning with the influence of national cultures on managerial and employee behavior, the volume goes on to cover strategy, structure, human resources, motivation, rewards and leadership behavior, interpersonal processes, and corporate culture and values. This allows the reader to see the issues within a dynamic and systematic context. The relationships between the chapters are elucidated by commentary from the editors.

This authoritative volume will be welcomed by managers, researchers and students seeking insight into cross-cultural issues and problems in and across organisations.

Workers' Rights and Labor Compliance in Global Supply Chains - Is a Social Label the Answer? (Hardcover, New): Jennifer... Workers' Rights and Labor Compliance in Global Supply Chains - Is a Social Label the Answer? (Hardcover, New)
Jennifer Bair, Doug Miller, Marsha Dickson
R4,651 Discovery Miles 46 510 Ships in 10 - 15 working days

This book provides insight into the potential for the market to protect and improve labour standards and working conditions in global apparel supply chains. It examines the possibilities and limitations of market approaches to securing social compliance in global manufacturing industries. It does so by tracing the historic origins of social labelling both in trade union and consumer constituencies, considering industry and consumer perspectives on the benefits and drawbacks of social labelling, comparing efforts to develop and implement labelling initiatives in various countries, and locating social labelling within contemporary debates and controversies about the implications of globalization for workers worldwide. Scholars and students of globalisation, development, corporate social responsibility, human geography, labour and industrial relations, business ethics, consumer behaviour and fashion will find its contents of relevance. CSR practitioners in the clothing and other industries will also find this useful in developing policy with respect to supply chain assurance.

Controlling Risk - Thirty Techniques for Operating Excellence (Hardcover): Jim Wetherbee Controlling Risk - Thirty Techniques for Operating Excellence (Hardcover)
Jim Wetherbee
R878 Discovery Miles 8 780 Ships in 10 - 15 working days

Controlling Risk-In A Dangerous World How do operators prevent the next accident that is inevitably trying to kill them? How do they improve performance? Can they do both simultaneously? On the front lines of danger, operators face hazards and make life-and-death decisions in dynamic, complex situations. They are the last line of defense trying to prevent death and destruction. What happens if they don't succeed? After accidents, organizations typically issue new rules. These will work-for a while-in preventing similar accidents. But accidents are rarely simple. Hardware does not "just break." A company may be blindsided by another accident that no one thought would occur. Investigators determine the latest catastrophe was tragically similar to a forgotten previous accident. Again, new rules are issued and procedures are updated-yet the cycle of accidents continues. Organizations, and operators, must need something more than rules and procedures. Since the beginning of the space program, astronauts have been developing techniques to help flight crews stay alive and accomplish dangerous missions in the unforgiving environment of space. Astronauts-and operators in every hazardous profession-have learned how to achieve better performance and accomplish more missions with higher quality. In Controlling Risk, you will learn how to operate better, work together, improve performance in your high-risk business, and accomplish much more in your dangerous world!

Virtual teams (Hardcover): Michael M. Beyerlein, Dale L. Johnson, Susan T. Beyerlein Virtual teams (Hardcover)
Michael M. Beyerlein, Dale L. Johnson, Susan T. Beyerlein
R3,853 Discovery Miles 38 530 Ships in 10 - 15 working days

Effective knowledge work depends on bringing people together to form a team with the right mix of expertise for the project or problem on hand. Increasingly, that mix can only be created by finding people who are geographically dispersed across sites of the company or across several companies. These virtual teams typically work by linking through electronic tools, such as the telephone, fax, email, NetMeeting, Lotus Notes, and other web-based communication systems. Recent research suggests that these teams have all of the challenges of face-to-face teams in addition to others, such as the limitations of technology, cultural differences, and multiple supervisors. The papers included in this volume identify some of the problems and some of the solutions to these kinds of problems, but most importantly, in a dynamic field such as virtual teams, the papers provide a framework for thinking about such problems and a collection of ideas that can form a foundation for advancing both research and practice in the field. Much of the literature on virtual teams focuses on the technology. The technology is an enabler, but it does not seem to have advanced far enough to make electronic communications as effective as face-to-face meetings. Like other teams, virtual teams consist of human beings and they have interpersonal and identity needs that must be met to optimize their ability to work and to collaborate. So, issues such as member solidarity, cooperation and unity of actions and values become special concerns. Such issues are addressed in this volume with the hope that this work will provide a foundation for moving ahead in this field toward more effective virtual teams.

The Transformation of Employment Relations in Europe - Institutions and Outcomes in the Age of Globalization (Hardcover, New):... The Transformation of Employment Relations in Europe - Institutions and Outcomes in the Age of Globalization (Hardcover, New)
Jim Arrowsmith, Valeria Pulignano
R4,641 Discovery Miles 46 410 Ships in 10 - 15 working days

Since the 1980s, the process of European economic integration, within a wider context of globalization, has accelerated employment change and placed a new premium on flexible' forms of work organization. The institutions of employment relations, specifically those concerning collective bargaining between employers and trade unions, have had to adapt accordingly. The Transformation of Employment Relations focuses not just on recent change, but charts the strategic choices that have influenced employment relations and examines these key developments in a comparative perspective. A historical and cross-national analysis of the most important and controversial issues' explores the motivation of the actors, the implementation of change, and its evolution in a diverse European context. The book highlights the policies and the role played by different institutional and social actors (employers, management, trade unions, professional associations and governments) and assesses the extent to which these policies and roles have had significant effects on outcomes. This comparative analysis of the transformation of work and employment regulation, within the context of a quarter-century timeframe, has not been undertaken in any other book. But this is no comparative handbook in which changes are largely described on a country-by-country basis, but instead, The Transformation of Employment Relations is rather focused thematically. As Europe copes with a serious economic crisis, understanding of the dynamics of work transformation has never been more important.

Creativity - A Sociological Approach (Hardcover, 1st ed. 2015): Monika E. Reuter Creativity - A Sociological Approach (Hardcover, 1st ed. 2015)
Monika E. Reuter
R1,733 Discovery Miles 17 330 Ships in 10 - 15 working days

Introducing the first macro-sociological perspective on the concept of creativity this book includes a review of ten domains which have studied creativity. It also explores the results of a six-year on-going research project comparing students' ideas on creativity with employers' and industry professionals' views.

Organizations and Working Time Standards - A Comparison of Negotiations in Europe (Hardcover, New): Jens Thoemmes Organizations and Working Time Standards - A Comparison of Negotiations in Europe (Hardcover, New)
Jens Thoemmes
R4,634 Discovery Miles 46 340 Ships in 10 - 15 working days

Collective bargaining between employers and trade unions has profoundly changed working conditions in companies around the globe. But why do we start work at the age of 10, 16, 18 or 24? Why do we work 6, 8, 10 or more hours a day? These questions are becoming increasingly pertinent as working norms are fractured and fragmented by country. This book brings an entirely new perspective to our understanding of changes in working time. In both the UK and the US, effective legal or collectively-bargained regulation of working time has been limited over the last 20 years, to the extent that its disappearance is seen as almost unproblematic. Here author Jens Thoemmes sheds light on this transition and its economic implications with a fully evidenced sociological account, based particularly on original research into cases of working time standards in France and Germany. This book addresses the whole process of working time regulation over the last twenty years, evaluating the activities of trade unions, employers, and the State. While theories of industrial relations have already addressed the issue of markets in the context of collective bargaining, this book draws connections between time and markets, places these transitions in their historical contexts, and illustrates the importance of this movement crossing borders and cultures.

Comparative Workplace Employment Relations - An Analysis of Practice in Britain and France (Hardcover, 1st ed. 2016): Thomas... Comparative Workplace Employment Relations - An Analysis of Practice in Britain and France (Hardcover, 1st ed. 2016)
Thomas Amosse, Alex Bryson, John Forth, Heloise Petit
R3,893 R3,363 Discovery Miles 33 630 Save R530 (14%) Ships in 10 - 15 working days

This comprehensive study provides a perceptive portrait of workplace employment relations in Britain and France using comparable data from two large-scale surveys: the British Workplace Employment Relations Survey (WERS) and the French Enquete Relations Professionnelles et Negociations d'Entreprise (REPONSE). These extensive linked employer-employee surveys provide nationally-representative data on private sector employment relations in all but the smallest workplaces, and offer a unique opportunity to compare and contrast workplace employment relations under two very different employment regimes. An insightful read for all academics and students of employment, the findings also have implications for practitioners and policy-makers keen to identify and promote "best practice".

Commitment to Work and Job Satisfaction - Studies of Work Orientations (Hardcover): Bengt Furaker, Kristina Hakansson, Jan Ch... Commitment to Work and Job Satisfaction - Studies of Work Orientations (Hardcover)
Bengt Furaker, Kristina Hakansson, Jan Ch Karlsson
R4,642 Discovery Miles 46 420 Ships in 10 - 15 working days

People 's work orientations and attitudes to paid work are highly important for the welfare of any country. Still, little is currently known about how such attitudes are distributed among different countries, men and women, classes, occupations, age groups and so on. Even less is known about how work orientations have changed during the dramatic social transformations of economies and labour markets during recent decades. What happened, for example, to work orientations in Iceland when the country went bankrupt? The answer is quite surprising. Or, is it true that work is losing its position in people 's lives in Western world? What is the relationship between people 's attitudes to work and the way they actually behave on the labour market?

This timely book deals with these questions and more presenting fresh knowledge on changes in work orientations in many countries. It is based on genuine theoretical arguments and thorough empirical studies, using both qualitative and quantitative methods. It is a great source of new knowledge on work orientations and changes in attitudes to work.

Changes in Japanese Employment Practices - Beyond the Japanese Model (Paperback): Arjan Keizer Changes in Japanese Employment Practices - Beyond the Japanese Model (Paperback)
Arjan Keizer
R1,493 Discovery Miles 14 930 Ships in 10 - 15 working days

Japan s employment practices were long considered a cornerstone to its economic success. However, the reversal in economic performance during the 1990s altered the positive perception and inspired major adaptations like the rise in performance-related pay ( seikashugi ) and non-regular employment. This book presents case-studies of the adaptations in personnel management by major Japanese firms. It highlights the diversity, the stability and the considerations behind the adaptations that are implemented by these firms. Drawing on insights from institutional theory, it shows how factors such as legitimacy and institutional interlock have guaranteed an important continuity in employment practices. It discusses how the adaptations have not actually replaced the existing practices but have been shaped by them and, as a consequence, the result may not be as revolutionary as once expected but is likely to last. Furthermore, it argues that the employment practices remain specifically Japanese and that expectations of convergence have so far proved misplaced.

Overall, this book is a valuable contribution to the study of employment issues. It provides an effective framework to analyse the ongoing developments in Japanese employment practices and demonstrates that Japanese developments continue to offer important insights for human resource management and labour market institutionalisation in general.

The Future of Work in Europe (Paperback): Ignace Glorieux, Paul Littlewood, Ingrid Jonsson The Future of Work in Europe (Paperback)
Ignace Glorieux, Paul Littlewood, Ingrid Jonsson
R1,075 Discovery Miles 10 750 Ships in 10 - 15 working days

Recent years have witnessed major changes to the workplace across Europe. The speed of these changes requires constant monitoring and reappraisal. In this book, recent trends are analyzed and their consequences discussed, within a socio-historical context which also reveals underlying patterns of continuity. The trends analyzed include: the presence of high rates of endemic unemployment and underemployment, particularly amongst the young the growth of insecure and precarious employment sweeping changes to the regulation of and organization of work the diminution in the availability of manual work and the growth of white-collar service-sector jobs the growing participation of women in paid employment the introduction of new organizational forms and new forms of management the accelerating use of IT the growth in demand for educational and vocational qualifications by employers the increasing influence of European legislation on work, retirement, health, safety, etc the growing importance of voluntary-sector work The contributors to the volume present both primary research and a wide-ranging survey and analysis of recent major contributions in the field. Detailed empirical material is included from Belgium, Finland, Germany, The Netherlands, Spain, Sweden, the UK and the EU more generally. Thus, the book aims to provide a current overview of the nature of work from a pan-European perspective, illuminated by up-to-the-minute field research.

The Workplace Violence Prevention Handbook (Hardcover): Don Philpott, Don Grimme The Workplace Violence Prevention Handbook (Hardcover)
Don Philpott, Don Grimme
R3,191 Discovery Miles 31 910 Ships in 10 - 15 working days

Workplace violence can occur anywhere: schools, office buildings, hospitals, or late-night convenience stores. It can occur day or night, inside or outside of the workplace, and it can include threats, harassment, bullying, stalking, verbal abuse, and intimidation. Left unchecked, workplace violence can lead to physical assaults and homicide. This handbook tackles this often overlooked but pervasive problem and provides a comprehensive five-step process for understanding and preventing it. Eliminating workplace violence requires the day-to-day involvement of managers, supervisors, human resources, employees, security and law enforcement, and facilities management. It also requires understanding potential problems and preparing to overcome them. This handbook, a co-publication with Government Horizons, looks at the nature of workplace violence and addresses the questions all workplaces face: .Who you need to protect .What you are protecting them from .How vulnerable your employees are .Where the threats might come from\ .What you can do to prevent violence from occurring .How to deal with workplace violence should it occur You will examine the authors' five steps to preventing workplace violence: Understand, Detect, Defuse and Protect, Assess and Contain, and Prevent-in detail. The authors introduce and outline each step and provide comprehensive guidance through acronyms, quizzes, and summary charts. They examine the extent of a problem; look at some of the myths surrounding it; and provide early warning and detection signs, best prevention polices, and proven defusing, protection, and containment techniques and strategies that you can implement in your own environment. Each section ends with case studies, scenarios, worksheets, and checklists to further clarify the steps needed to plan, develop, and execute an effective workplace violence prevention program. An extensive appendix and list of additional resources are also included."

Breathe to Succeed - Increase Workplace Productivity, Creativity, and Clarity Through the Power of Mindfulness (Paperback):... Breathe to Succeed - Increase Workplace Productivity, Creativity, and Clarity Through the Power of Mindfulness (Paperback)
Sandy Abrams
R367 R345 Discovery Miles 3 450 Save R22 (6%) Ships in 18 - 22 working days
The Oxford Handbook of Media, Technology, and Organization Studies (Hardcover): Timon Beyes, Robin Holt, Claus Pias The Oxford Handbook of Media, Technology, and Organization Studies (Hardcover)
Timon Beyes, Robin Holt, Claus Pias
R4,151 Discovery Miles 41 510 Ships in 10 - 15 working days

Our most basic relationship with the world is one of technological mediation. Nowadays our available tools are digital, and increasingly what counts in economic, social, and cultural life is what can be digitally stored, distributed, replayed, augmented, and switched. Yet the digital remains very much materially configured, and though it now permeates nearly all human life it has not eclipsed all older technologies. This Handbook is grounded in an understanding that our technologically mediated condition is a condition of organization. It maps and theorizes the largely unchartered territory of media, technology, and organization studies. Written by scholars of organization and theorists of media and technology, the chapters focus on specific, and specifically mediating, objects that shape the practices, processes, and effects of organization. It is in this spirit that each chapter focuses on a specific technological object, such as the Battery, Clock, High Heels, Container, or Smartphone, asking the question, how does this object or process organize? In staying with the object the chapters remain committed to the everyday, empirical world, rather than being confined to established disciplinary concerns and theoretical developments. As the first sustained and systematic interrogation of the relation between technologies, media, and organization, this Handbook consolidates, deepens, and further develops the empirics and concepts required to make sense of the material forces of organization.

Unlocking the Business Environment (Paperback, 3rd Edition): John Brinkman, Ilve Navarro, Donna Harper Unlocking the Business Environment (Paperback, 3rd Edition)
John Brinkman, Ilve Navarro, Donna Harper
R1,381 Discovery Miles 13 810 Ships in 9 - 17 working days

The business environment is a fundamental subject in any Business Studies degree course. This new, student-friendly book divides the subject into the internal and external environment and, where relevant, discusses the interface between the two.

It is written with the outward-looking student in mind and, as a result, encourages readers to reflect on what they have read and to consolidate their learning through regular self-testing exercises and discussion points. The text contains highly relevant and 'household name' case studies, ensuring that it is a highly topical and engaging book. Where organisational styles differ, the authors put forward the pros and cons of different points of view, ensuring that students have the information necessary to make up their own minds and develop management strategies of their own.

Table of Contents

Introduction The rise of management Strategy, mission and stakeholders Structure, size and growth Communication across the functions Leadership and motivation Organisational culture and change The external micro-environment The macro-environment: political influences The macro-environment: economic influences The macro-environment: socio-cultural influences The macro-environment: technological influences The macro-environment: legal influences The macro-environment: environmental influences The macro-environment: demographic influences

Teeline Fast (Paperback): Ann Dix Teeline Fast (Paperback)
Ann Dix
R1,048 Discovery Miles 10 480 Ships in 10 - 15 working days

This course book is designed for short courses of all kinds either in the classroom or for self-study. It contains sufficient theory to lay the foundation for higher speeds for students who chose to progress.

Changes in Japanese Employment Practices - Beyond the Japanese Model (Hardcover, New): Arjan Keizer Changes in Japanese Employment Practices - Beyond the Japanese Model (Hardcover, New)
Arjan Keizer
R4,637 Discovery Miles 46 370 Ships in 10 - 15 working days

Japan's employment practices were long considered a cornerstone to its economic success. However, the reversal in economic performance during the 1990s altered the positive perception and inspired major adaptations like the rise in performance-related pay ('seikashugi') and non-regular employment. This book presents case-studies of the adaptations in personnel management by major Japanese firms. It highlights the diversity, the stability and the considerations behind the adaptations that are implemented by these firms. Drawing on insights from institutional theory, it shows how factors such as legitimacy and institutional interlock have guaranteed an important continuity in employment practices. It discusses how the adaptations have not actually replaced the existing practices but have been shaped by them and, as a consequence, the result may not be as revolutionary as once expected but is likely to last. Furthermore, it argues that the employment practices remain specifically Japanese and that expectations of convergence have so far proved misplaced.

Overall, this book is a valuable contribution to the study of employment issues. It provides an effective framework to analyse the ongoing developments in Japanese employment practices and demonstrates that Japanese developments continue to offer important insights for human resource management and labour market institutionalisation in general.

Anton Chekhov (Paperback): Victor Emeljanow Anton Chekhov (Paperback)
Victor Emeljanow
R1,192 Discovery Miles 11 920 Ships in 10 - 15 working days

This set comprises forty volumes covering nineteenth and twentieth century European and American authors. These volumes will be available as a complete set, mini boxed sets (by theme) or as individual volumes. This second set compliments the first sixty-eight volume set of Critical Heritage published by Routledge in October 1995.

The Squiggly Career - The 5 Skills You Need To Succeed In Work Today (Paperback): Helen Tupper, Sarah Ellis The Squiggly Career - The 5 Skills You Need To Succeed In Work Today (Paperback)
Helen Tupper, Sarah Ellis 1
R434 Discovery Miles 4 340 Ships in 10 - 15 working days

A practical and engaging guide to building a meaningful and successful career.

Want to build a meaningful career that you love? Careers are changing; they are no longer linear and there's no such thing as a 'job for life'. Squiggly careers, where people jump constantly between roles, industries and locations, are becoming the new normal. Squiggly careers are filled with opportunity and excitement, but they can also be ambiguous and overwhelming if we don't know how to make the most of them.

In The Squiggly Career, personal development experts Helen Tupper and Sarah Ellis will teach you how to:

  • Identify your Values
  • Play to your Super Strengths
  • Address your Confidence gremlins
  • Design your support solar systems (Networks)
  • Explore your Future Possibilities

Packed with insights about the changing-face of work, exercises to aid your growth, and tips and inspiration from highly successful people, this book will help you be happier, and ultimately more successful in your career.

Satire and the Postcolonial Novel - V.S. Naipaul, Chinua Achebe, Salman Rushdie (Paperback): John Clement Ball Satire and the Postcolonial Novel - V.S. Naipaul, Chinua Achebe, Salman Rushdie (Paperback)
John Clement Ball
R1,550 Discovery Miles 15 500 Ships in 10 - 15 working days

Satire plays a prominent and often controversial role in postcolonial fiction. Satire and the Postcolonial Novel offers the first study of this topic, employing the insights of postcolonial comparative theories to revisit Western formulations of satire and the satiric.

SORTED! - Essential systems for successful small businesses (Paperback): Alice Jennings SORTED! - Essential systems for successful small businesses (Paperback)
Alice Jennings
R425 R334 Discovery Miles 3 340 Save R91 (21%) Ships in 9 - 17 working days

Are you running your business or is it running you? Running a small business can take over your life but it doesn't have to be that way. Choosing and using the right technology and systems can transform the way your business works and this book shows you how! No matter how technophobic you are, Sorted! will quickly help you find the small changes that will make a big difference to your business. If you're more tech savvy, you'll love the ninja tips to take your business to the next level. Feel more confident in your choice of technology and systems for the future, because whatever your plans are, you need the right systems in place to help you achieve them.

Leaning Out - A Fairer Future for Women at Work in Australia (Paperback): Kristine Ziwica Leaning Out - A Fairer Future for Women at Work in Australia (Paperback)
Kristine Ziwica
R345 Discovery Miles 3 450 Ships in 10 - 15 working days

In Leaning Out, respected journalist Kristine Ziwica maps a decade of stasis on the gender equality front in Australia, and why the pandemic has led to a breakthrough. As the historic 2020 Women's March attests, a generation of younger women are speaking truth to power and changing the way we think of women in the workplace. This is the third book in The Crikey Read series from Crikey and Hardie Grant Books. For ten years Australian women have been sold a dazzling promise: through sheer 'will' and individual self-empowerment they could overcome decades of gender inequality in the workplace. The hard, structural work didn't need to be done; all the solutions could be individual. Yet leaning in, power-posing and speaking up (and being spoken over) at the boardroom table have made very little difference for the great majority of women, still underpaid and overworked compared to their male colleagues. The COVID-19 pandemic has shockingly revealed the fragile foundations of women's working lives. It's also given us a rare opportunity for a reimagining. But Australian women are still being told to 'Lean In' at precisely the moment when so many are 'leaning out'. With the majority of all jobs lost in the pandemic being held by women, and successive governments unable or unwilling to address the 'gender issue', we are at crisis point. Leaning Out is a manifesto for what we can - and should - do with this moment. From Crikey and Hardie Grant Books, The Crikey Read is a series that brings an unflinching and truly independent eye to the issues of the day in Australia and the world.

Digital Body Language - How To Build Trust & Connection, No Matter The Distance (Paperback): Erica Dhawan Digital Body Language - How To Build Trust & Connection, No Matter The Distance (Paperback)
Erica Dhawan
R436 R398 Discovery Miles 3 980 Save R38 (9%) Ships in 9 - 17 working days

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

Future Office (Paperback, New Ed): Christopher Grech Future Office (Paperback, New Ed)
Christopher Grech
R2,137 Discovery Miles 21 370 Ships in 10 - 15 working days

Developments in IT and the resulting knowledge-based economy have challenged traditional concepts of office design, as well as many of the larger architectural and urban design models. This book examines the implications of this revolution on current urban design and identifies potential new trends in office design from an international perspective.

Six themes are addressed:

  • IT and building infrastructure
  • new office/new community
  • organizational change
  • high performance building envelopes
  • interior environment
  • value added sustainable design.

These forward-thinking essays have been contributed by practitioners and academics from a wide spectrum of interests to deliver an illuminating look into the unfolding possibilities and challenges ahead.

Communicate Excellence - A Guide to Authentic, Positive, Consistent Front Desk Communication (Paperback): Amy Demas Communicate Excellence - A Guide to Authentic, Positive, Consistent Front Desk Communication (Paperback)
Amy Demas
R441 R409 Discovery Miles 4 090 Save R32 (7%) Ships in 18 - 22 working days
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