"As an aspirant leadership expert myself, I was pleasantly surprised at how much there is still to know and learn about this enthralling subject called leadership." - Dudu Msomi, Chief Executive Officer, Busara Leadership Partners

In Understanding Leadership, 14 thought-leaders cover the following themes:

• Leadership as strategic organisational capability and intervention by Theo H Veldsman and Andrew J Johnson
• The Leadership Landscape as a meta-framework by Theo H Veldsman
• Appreciative leadership by Freddie Crous
• Neuroscience in leadership by Ingra du Buisson-Narsai and Dan Radecki
• Action science by Andrew J Johnson
• Psychobiographical profiling by Roelf van Niekerk, Mark Perry and Paul Fouché
• Kegan’s competing commitments by Ian Lawson
• Arbinger’s changing mindset by Cobus Pienaar and Jim Ferrell
• Leadership psychodynamics by Pieter Koortzen
• Re-authoring leadership narratives by Chené Swart
• Action learning by Rosetta Pillay and Gerrit Walters
• The future of leadership by Andrew J Johnson and Theo H Veldsman

Understanding Leadership also features inspirational leadership stories from:

• Bridgette Gasa: Good leaders unite people
• Johan van Zyl: Get to know yourself early on in your career
• Dave Macready: Leadership built on vision, belief and passion
• Gill Marcus: What matters is the greater good
• Monhla Hlahla: Moving effectively through the stages of leadership impact
• GT Ferreira, Laurie Dippenaar and Paul Harris: Leader excellence asks for a distinct, shared leadership philosophy

Taking Minutes of Meetings guides you through the entire process of minute taking: arranging the meeting; writing the agenda; creating the optimum environment; structuring the meeting and writing notes up accurately. The often misunderstood role of minute-taker is one of the most important and powerful in a meeting, and this book will help you excel at this crucial skill, allowing you to build your career and credibility. Taking Minutes of Meetings is an easy to read 'dip-in, dip-out' guide, providing hands-on advice about the sections of a meeting as well as tips on how to create an agenda, personal preparation, best practice advice on taking notes and how to improve your accuracy. Fully updated for 2019, this 5th edition now features even more practical exercises, useful templates, and top tips, as well as guidance on using technology effectively and minutes for different types of meetings. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

The highly experienced and knowledgeable authors of Organisational Diagnosis provide the reader with the necessary advice, tools and applications to conduct a successful organisational diagnosis. Readers will come to understand how to diagnose concerns/problems and leverage untapped possibilities in the organisation in order to improve and be successful in a competitive, fast-changing world.

Organisational Diagnosis covers the core concepts in conducting an organisational diagnosis.

Content includes:

• Planning and coordinating an organisational diagnosis
• Preparing and involving all stakeholders
• Developing and sourcing assessment instruments
• Survey administration process
• Data gathering in groups – an inclusive way of gathering
• Analysing and interpretation of results
• Follow-up process – clarifying survey results
• Report writing and feedback
• Action planning and learning
• Conducting multicultural research insights gained from theory and practice
• The organisational and psychological impact of Organisational Diagnosis
• Ethical and privacy considerations for research

True leadership has always been more difficult to maintain in challenging times, but the unique stressors facing organisations throughout the world today call for renewed attention to what constitutes truly positive leadership.

This book is divided up as follows:

• Part I – Definition and impact of authentic leadership – considers the need for authentic leadership, gives an overview of what is generally understood by Authentic Leadership. It also focuses on the impact of leadership authenticity on inter-relational trust, on individual and team authentic leadership effectiveness.
• Part II – Development of authentic leadership – forms the crux of this book. As the development of authentic leadership requires different considerations to what is mostly espoused in the field of leadership development, considerations and criteria for AL development and AL programmes are discussed.
• Part III – Well-known examples of leaders through the lens of AL – even though AL programmes have not really been available before, such leadership can be developed by means of introspection and commitment to further development during a lifetime of life experiences and work episodes.

With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for new environments, they will have to work better, quicker and faster. Managing Successful Teams prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results. Offering valuable advice and instant strategies, it covers each aspect of managing teams in new cultural shifts, including developing team creativity and innovation, realigning the teams identity with your leadership style and effective team leadership. The only book on the market to incorporate emerging trends and shifts in business practice, Managing Successful Teams addresses the practical and realistic issues you face in your everyday working life.

Engaging with some of the most debated topics in contemporary organizations, Health at Work: Critical Perspectives presents a critical, contingent view of the healthy employee and the very notion of organizational health. Drawing on expressions such as 'blowing a fuse', 'cracking under pressure' or 'health MOT', this book suggests that meanings of workplace health vary depending on how we frame the underlying purpose and function of organization. Health at Work takes some of the most powerful and taken-for-granted discourses of organization and explores what each might mean for the construction of the healthy employee. Not only does it offer a fresh and challenging approach to the topic of health at work, it also examines several core topics at the heart of contemporary research and practice, including technology, innovation, ageing and emotions. This book makes a timely contribution to debates about well-being at work, relevant to practitioners, policy-makers and designers of workplace health interventions, as well as academics and students. This book will be illuminating reading for students and scholars across management studies, occupational health and organizational psychology.

'The lessons and practices here will shift a sense of chaos to one of clarity and a mindset of fear to one of hope' Margaret Heffernan, bestselling author of Wilful Blindness ___________________________________________________________________________________ How often do you interrupt? How often do people interrupt you? Can you remember the last time someone listened to you all the way through your thinking? In a time when communication is more challenging than ever and relationships need to be nurtured, listening to one another could not be more important. In her new book, Nancy Kline, bestselling author of Time To Think, suggests that for us to radically improve our communication we should make the propmise 'I won't interrupt you'. This promise matters because when we interrupt each other, we interrupt our thinking, and that interrupts the quality of everything we do. By making this promise to our colleagues and loved ones we can deepen our relationships, increase our productivity, and enjoy deeper, richer conversations. It may, in fact, be the most important promise we ever make. Nancy has spent the last three decades researching independent thought and the barriers that prevent us from thinking for ourselves. In this book she tells us the truth about the damage that interruption can cause, she shares case studies and stories from her work with clients, as well as simple ways we can improve our communication, and change our lives. ___________________________________________________________________________________ 'This generous, useful and important book is a delight to read and will fundamentally change the way you interact with people' - Mikael Krogerus and Roman Tschappeler, authors of The Communication Book 'This timely and persuasive book shows us that the foundation for independent thinking is the promise to actually listen, without interruption, to what others have to say' Cal Newport, bestselling author of Digital Minimalism

Mentoring nourishes others to grow and act with greater confidence. The need for mentorship is greater than ever before. However, informal mentoring has not kept up with the challenges in business. In his latest book on mentoring, Niël Steinmann, South Africa’s leading authority on mentorship suggests a structured and intentional approach to mentoring, called crucial mentoring conversations. He explains: ‘Our success in life is dictated by the quality of relationships we can build and maintain’.

Parents, teachers and leaders from any career, professional, or educational setting are now challenged to successfully navigate mentoring relationships. The book is rich with advice and will explore the various conversations crucial for mentoring relationships. You will be able to hold deeper more honest conversations that create new levels of self-awareness and opportunities for those that you mentor to transform situations and relationships around them.

It presents to the mentor practical tools to facilitate this awareness and learning in ways that enrich, challenge, inspire and enable mentees to learn about themselves and their world. When you mentor intentionally, opportunities for crucial conversations present themselves all the time - from ‘What’s my purpose?’ to navigating career challenges, to performance feedback, developing strengths and how to manage productive relationships and networks both personally and professionally.

Every journey starts with a single-step realization that we don't have to take any more of this crap. The world of work - and all that's wrong with it - is dominated by 12 statements. We hear them every day. We utter them at will. But they're all garbage. What if we said - no more? This is the business book for everyone who can't bear to read business books. Which is most of us. It considers that in being part of the problem - an uncomfortable admission - we may also be the creators of the solution. In uncompromising, engaging and humorous fashion, it dismantles each statement and sets us on the path to a better world of work. You can read each essay between meetings you'd rather not be at, after which, your working life will never be the same again. Neil Usher is a practitioner, writer and thinker about work and the workplace. His collaborators on this book, Kirsten Buck and Perry Timms are, too. We've skipped the usual sensational endorsements because most of the time they're a fiction. We'd rather you decided for yourself.

Exploring the different facets of the new world of work (including the hacker and maker movements, platform work, and digital nomadism), this edited volume sets out to investigate and theorise how these new work practices are experienced by various actors. It explores such changes at both the micro and macro levels and sets out to link them back to wider social, managerial and political issues. In doing so, it aims to reflect on the similarities and differences between new and 'old' work practices and problematize discourses surrounding the future of work. This volume is characterized by the diversity of methods mobilized, the plurality of concepts, lenses and theories deployed as well as the richness of the empirical accounts used by the authors. It will appeal to a broad readership of management and organizational scholars as well as sociologists interested in current changes to the world of work.

THE RICHARD AND JUDY BOOK CLUB PICK FOR AUTUMN 2022 Can YOU guess who killed Jamie Lawrence? 'Impossible to put down' HELEN FIELDING international bestselling author of Bridget Jones's Diary 'I adored it' GILLIAN MCALLISTER Sunday Times bestselling author of That Night 'Totally gripping . . . Nicole Kidman TV miniseries is written all over it' SUNDAY TELEGRAPH 'The final twist genuinely blindsided me' Reader Review 'Immensely entertaining' LOUISE CANDLISH Sunday Times bestselling author of Our House 'A runaway train ride of a thriller' SUN 'Cracking . . . [Payday] rips along, full of tension and drama' DAILY MAIL 'A must read' JANE CORRY Sunday Times bestselling author of My Husband's Wife 'Prepare to be wrong-footed at every turn' CAZ FREAR Number One bestselling author of Sweet Little Lies 'Highly recommended, I cannot fault it' Reader Review ______________________ Late one night, three women share secrets. They barely know each other, but they all know Jamie Lawrence. They know what he's guilty of. And they agree something must be done. But as their plan spirals out of control, they begin to doubt themselves . . . and each other. Then Jamie is found dead. And suddenly everything is at stake. As lies are unravelled and truths exposed, two urgent questions emerge: Who is really guilty? And who will have to pay? ______________________ 'This year's most electrifying ride' CHANDLER BAKER New York Times bestselling author of Whisper Network 'Sensational' TONY PARSONS Number One bestselling author 'Ratchets up the tension until the final couldn't-see-it-coming twist' ELLERY LLOYD author of People Like Her, a Richard & Judy bookclub pick 'I absolutely loved it. It's unputdownable, a great mystery and a fantastic read' BARBARA TAYLOR BRADFORD international bestselling author 'An intelligent, thought-provoking story with some great twists' ALLIE REYNOLDS author of Shiver 'Gripping from the start' Reader Review 'I inhaled it' JESSICA FELLOWES international bestselling author of The Mitford Murders 'Crackles with energy and the plot whipped me along' EMMA CURTIS bestselling author of One Little Mistake 'I could not put it down' Reader Review 'Really compelling . . . the characterisation is excellent' Reader Review 'A page turner that will provoke many a debate' C.J. COOPER bestselling author of The Book Club

Women are still underrepresented as public-sector organizational leaders, despite comprising half of the United States public-sector workforce. To explore the factors driving gender imbalance, this Element employs a problem-driven approach to examine gender imbalance in local government management. We use multiple methods, inductive and deductive research, and different theoretical frames for exploring why so few women are city or county managers. Our interviews, resume analysis and secondary data analysis suggesting that women in local government management face a complex puzzle of gendered experiences, career paths and appointment circumstances that lend insights into gender imbalanced leadership in this domain.

A delicate exploration of the discrimination that gender-diverse people face, this book analyzes the relationship between gender identity and performance in the workplace while considering the emotional and economic survival of those who identify as transgender. The transgender community is more visible now than ever before, but the diversity within this community has remained obscure in the workplace as organizations, corporations, and institutions struggle to keep up with the rate at which transgender communities are gaining visibility. For leaders seeking best practices related to bathroom access, workplace transition, hiring practices, inclusive workplace culture, and more, this book offers guidance and novel policy recommendations designed to ensure the success of transgender employees. Extending the existing theoretical literature on masculinity in the workplace, gender discrimination, and gender performance, the book introduces the new concept of "doing ambiguity." It contains original research complemented by humanizing narratives from transgender people that provide insights into rarely explored non-binary, gender-fluid, and genderless experiences. In addition, it identifies factors that may preclude and minimize discrimination, including strategies pursued by transgender people at the individual level as well as policies employed at the organization level, and outlines a pragmatic set of policy recommendations for employers, community leaders, and others looking to help transgender people thrive in organizational environments. Discusses long-ignored nuances of transgender identity through narratives of non-binary, gender-fluid, and genderless experiences, in the context of workplace discrimination Extends existing theoretical literature on masculinity in the workplace, gender discrimination, and gender performance Identifies factors that may preclude and minimize discrimination Proposes a pragmatic set of policy recommendations for employers, community leaders, and others Provides best practices around such policy items as bathroom access, workplace transition, hiring practices, and inclusive workplace culture

As working environments develop through new 21st century structures, the problems and difficulties they face also become even more complex and difficult to understand, explain and resolve. The ways in which we express these processes are now patterned through a mixture of wording and imagery; diagrams and charting which help to explain trends and visualise long-term sustainable goals. From thinking, doing, working, planning and prioritizing, through to presenting, selling, negotiating, progressing in your career, or just plain fooling around, this highly practical book provides effective tools and guidelines to help anyone who wants to be more efficient and outstanding. After the runaway success of The Diagrams Book, Kevin Duncan returns to combine his experience and expertise into an interactive visual guide. A guide to assess your competency to problem-solving and challenge you to further construct new ideas through visual and diagrammed solutions, for greater improvements in all sectors of life.

'An amazing portrait of how grifters came to be called visionaries and high finance lost its mind.' Charles Duhigg, bestselling author of The Power of Habit The definitive inside story of WeWork, its audacious founder, and the company's epic unravelling from the journalists who first broke the story wide open. In 2001, Adam Neumann arrived in New York after five years as a conscript in the Israeli navy. Just over fifteen years later, he had transformed himself into the charismatic CEO of a company worth $47 billion. With his long hair and feel-good mantras, the six-foot-five Neumann looked the part of a messianic Silicon Valley entrepreneur. The vision he offered was mesmerizing: a radical reimagining of work space for a new generation. He called it WeWork. As billions of funding dollars poured in, Neumann's ambitions grew limitless. WeWork wasn't just an office space provider; it would build schools, create cities, even colonize Mars. In pursuit of its founder's vision, the company spent money faster than it could bring it in. From his private jet, sometimes clouded with marijuana smoke, the CEO scoured the globe for more capital but in late 2019, just weeks before WeWork's highly publicized IPO, everything fell apart. Neumann was ousted from his company, but still was poised to walk away a billionaire. Calling to mind the recent demise of Theranos and the hubris of the dotcom era bust, WeWork's extraordinary rise and staggering implosion were fueled by disparate characters in a financial system blind to its risks. Why did some of the biggest names in banking and venture capital buy the hype? And what does the future hold for Silicon Valley 'unicorns'? Wall Street Journal reporters Eliot Brown and Maureen Farrell explore these questions in this definitive, rollicking account of WeWork's boom and bust.

"What does a workplace utopia look like to you?" This is the question Dr. Ella F. Washington asks company leaders, and often she hears about an ideal vision of an organization that values diversity and inclusion and wants employees to bring their whole selves to work. But how can you get there? Organizations have largely missed the mark when it comes to creating environments where all employees thrive in an equal and equitable way, because they treat diversity, equity, and inclusion (DEI) as a program that gets done rather than the necessary and difficult journey it is. A truly inclusive workplace requires invention and reinvention, mistakes and humility, adaptation to a changing world, constant reflection, and sometimes significant sacrifice. The road to an inclusive workplace is a difficult one, but you can traverse it, and there's help along the way. Start here with stories of companies making the necessary journey, including Slack, PwC, Best Buy, Denny's, and many others. Hear from company leaders about their successes and failures, the times they were on the vanguard, and the moments they realized they had much more work to do. These are profiles in perseverance from people who are keen enough to recognize the need for inclusive workplaces and humble enough to know they're not there yet. Along the way, Washington provides a framework for thinking about where these companies are on their journeys and where you and your company may be too. Progress is hard won on the necessary journey to becoming an inclusive organization, but it must be won. John Lewis said it best: "You see something you want to get done, you cannot give up, and you cannot give in."

When a woman decides to become an 'entrepreneur,' she starts her business with a sense of excitement, freedom, wealth, happiness, prestige; however, these feelings can soon turn to fears over debt, difficulties, unpaid invoices, stress, and uncertainty. Being an entrepreneur means taking risks, making decisions, adapting management styles in line with developmental needs, clashing with rivals, being more agile than competitors, negotiating risky scenarios, following business trends, capturing new opportunities before, and being better than the competition. If a woman wants to be successful as an entrepreneur, she needs to have a business education, undergo continued professional development, and have patience and emotional intelligence. Supporting women in their entrepreneurial activities has been shown to positively affect the economy, which is why governments pay special attention to opening new funding opportunities and training programs for women who want to start or develop a business. Female entrepreneurship has individual characteristics because of those aspects of the business which are affected by cultural, technological, legislative, social, and historical developments. This book discusses the relationship between female entrepreneurship and the economy, and academic authors from developing countries such as Brazil, Turkey, Albania, Kosovo, Portugal, and Malaysia analyze the developments encompassing women and entrepreneurship in their respective countries. The authors discuss the regulatory frameworks of each country to show how these either help or hinder female entrepreneurship, and consequently, the place of women in the economy. Women and entrepreneurship is an emerging theme, and this book is a must-read for researchers from both developing and developed countries.

70% of the American workforce is disengaged. With every tick of the clock, millions of people inch closer to their breaking points-a growing epidemic of apathy and anxiety in the workplace that is affecting life outside of the office. But meaningful work-life integration is possible. In Shift the Work, Joe Mechlinski, the New York Times bestselling author of Grow Regardless, shares his personal journey to find purpose, and how it influenced him to take a deeper dive into the science of human behavior. Inspired by neuroscience research about the connections between the brains in the head, heart, and gut that drive human perspectives and conduct, Joe shares how everyone can re-engage with their work and impact the world. Shift the Work is filled with actionable strategies and inspiring true stories. It is an indispensable guide that motivates readers to seek fulfilling opportunities, reconnect with their passions, and recognize their power to make a difference.

As remote working becomes the norm rather than the exception for many office workers around the globe, The Nowhere Office proposes a radical new way of thinking about work both now and in the future. Offering a strategic and practical guide to negotiating this pivotal moment in the history of work, The Nowhere Office addresses the problems which beset work - the endemic stagnant productivity and crisis of stress which predate the pandemic - and the new challenges of remote working, repurposing offices for more creative interaction, managing WFH teams and satisfying the demand for more purposeful work with greater work/life balance. Drawing on history, cutting-edge research and extensive interviews Julia Hobsbawm argues persuasively that now is the time to develop something better, more meaningful, and, crucially, more workable.

This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!