Increasingly, people working in teams face complex issues that need resolving in an efficient, participatory manner that honors the group's diverse perspectives and individual creativity. "The Workshop Book "outlines the best practices of the workshop method, based on the Institute for Cultural Affair's Technology of Participation, (TM) and its use in consensus formation, planning, problem solving, and research. It also discusses workshop preparation and design, leadership styles, dealing with difficult behaviors, and special applications such as its use in large groups and for planning purposes.

R. Brian Stanfield is the Director of Publications at the Canadian Institute of Cultural Affairs and author of the companion volume, "The Art of Focused Conversation," and "The Courage to Lead "(New Society Publishers).

"Makes a provocative case that you should put customers second, close open offices, and ditch performance appraisals."--Adam Grant, best-selling author of Originals "Under New Management is a lively, provocative must-read."--Whitney Johnson, author of Disrupt Yourself. Why accepted management practices don't work--and how innovative companies are changing the rules Should your employees know each other's salaries? Is your vacation policy harming productivity? Does your hiring process undermine your team? David Burkus argues that the traditional management playbook is full of outdated, counterproductive practices, and he reveals how the alternative management revolution has already started at companies like Netflix, Zappos, Google, and others. Burkus investigates behind their office doors to show how these companies are reevaluating and reinventing the most basic management principles, like hiring, firing, vacation policy, and even office floor plan, and enhancing their business's success as a result. "Is your company ready for a radical departure from twentieth-century management standards? David Burkus has collected the stories of dozens of companies that are standing the old rules on their heads. Even better, Burkus shows how you can do it, too."--Daniel H. Pink, best-selling author of Drive and To Sell Is Human "If you are going to read one book on being a better manager in the next year, start here. David Burkus has assembled the most practical research and provocative ideas into an incredibly quick read."--Tom Rath, best-selling author of StrengthsFinder 2.0

Strategy is becoming more 'open' - more transparent and more inclusive. Opening Strategy tells the story of how corporate strategists and strategy consultants have worked since the middle of the last century to open up the strategy process. First strategic planning, then strategic management, and now 'open strategy' have all brought more people into the strategy process and provided more strategic information, for the benefit of both business and society at large. Informed by interviews with corporate strategists and consultants at leading firms such as General Electric and McKinsey & Co, and drawing on the historical archives of strategy's pioneers, this book provides vivid insights into the trials and tribulations of practice change in the strategy profession. Above all, it stresses the hard work of the little recognized and sometimes eccentric individuals who have been leaders in practice change. By building on a wide range of illustrations, covering both successes and failures, the book draws out general lessons for practice innovation in strategy. Those studying the topic will be able to set standard strategy techniques in historical and social context and develop new areas for investigation, while practising executives and consultants should gain a sense of how to innovate in strategy - and how not to.

Have you ever noticed that great CEOs, managers and other people in charge always seem to know exactly what to say in every situation? Author Pamela Straker, with more than 25 years experience as a mental health and management professional, has. And in Let Me Stop You Right There, she outlines various common scenarios for effective communication with office archetypes: "by-any-means-necessary" overachievers, gossips, office invaders, negativity-mongering complainers, and many more.
Chapter-by-chapter, Straker addresses effective means of communication in the workplace with great humor and insight. Each chapter outlines a scenario, proposes the response, or "line," to bring the discussion to its logical conclusion, and provides an explanation of why these lines work. Whether a CEO, manager, or supervisor, Let Me Stop You Right There is sure to become an indispensable addition to your business library.

This student book is fully supported by an audio CD so that students can practice dictation passages to improve their shorthand speed for exam success.Theory principles are covered in logical progression to build skills and confidence. Revision points and lots of tasks reinforce learning and give students plenty of opportunity to practice their skills.

This edited collection assembles cutting-edge comparative policy research on contemporary policies relevant to gender and workplace issues. Contributors analyze contemporary gender-related employment policies ranging from parental leave and maternity programs, sexual harassment, and work/life balance to gender mainstreaming. Gender and Work in Comparative Perspective thoroughly illustrates the richness of understanding that can be gained through the juxtaposition of a variety of research methodologies focused on a common theme. The side-by-side presentation of single case studies on countries such as Canada, the United States, Germany, and Japan allows readers to compare and understand a wide range of policy options, thereby integrating what are usually separate bodies of research on the role of gender in welfare state developments, employment transformations, workplace policies, and work experience. An essential tool for scholars in many fields, this volume clearly illustrates how national approaches to gender and workplace policy form a spectrum of alternatives that, while rooted in the historical and social cultures of individual nation-states, are also subject to similar international global and economic forces.

There are 60 million health care workers globally and most of this workforce consists of nurses, as they are key providers of primary health care. Historically, the global nurse occupation has been predominately female and segregated along gendered, racialised and classed hierarchies. In the last decade, new actors have emerged in the management of health care human resources, specifically from the corporate sector, which has created new interactions, networks, and organisational practices. This book urgently calls for the reconceptualisation in the theoretical framing of the globalised nurse occupation from International Human Resource Management (IHRM) to Transnational Human Resource Management (THRM). Specifically, the book draws on critical human resource management literature and transnational feminist theories to frame the strategies and practices used to manage nurses across geographical sites of knowledge production and power, which centralise on how and by whom nurses are managed. In its current managerial form, the author argues that the nurses are constructed and produced as resources to be packaged for clients in public and private organisations.

This book, originally published in 1987, evaluates the human and managerial implications of new office information technology, based on the actual experiences of organisations using the new technology. A variety of issues are examined including those centred on the role of the manger, producitivity, unemployment, physical and mental health. Major emphasis is placed on describing and discussing the implementation of new technology and ways of utilization which maximise benefits.

Originally published in 1967 and the result of extensive interviews and case studies, this book examines the implications of technical change. Although focussed on the early introduction of computers the kinds of problems discussed in this book are found in technical change more widely and the book therefore continues to have enduring relevance. The book is divided into three parts - an attitude survey of the administrative staff in departments affected by the introduction of computers, a study of the mechanisms of change and a second survey and re-examination of departmental organisation and work flow.

People at Work is noted sociologist Marjorie L. DeVault's groundbreaking collection of original essays on the complexities of the modern-day workplace. By focusing on the lived experiences of the worker, not as an automaton on an assembly line, but as an embodied human of flesh and bone, these essays offer important insight on the realities of the workplace, and their effects on life at home and in communities. With contributions from some of today's top scholars, each essay is a detailed case study of a different aspect of the working world.

Compelling, lively, and sometimes chilling, the contributors address issues from disability rights to immigrant labor, welfare reforms to budget cuts, competition to personal motivations. Each one valuable on its own, the essays in People at Work combine to illuminate the hurdles that workers of all backgrounds struggle with and, more broadly, the impact of change on workers' lives in the new, increasingly global, economy.

"In One Face: Shed the Mask, Own Your Values, and Lead Wisely," Sarah K. McDugal shares her journey of personal discovery and leadership growth while showcasing the experiences of other wildly successful entrepreneurs and influencers who are committed to leading (and living) with one face.

Is your organization strategically prepared for the digital and distributed workplace? Technology, data analytics and artificial intelligence already impact how people work and engage with organizations. A dispersed workforce, greater transparency, social change, generational shift and value chain disruptions are driving new behaviors and expectations from the workplace. Together, these trends are shaping a new era of distributed and digitally enabled network of workers where the work comes to workers instead of the workers going to work. In Humans at Work, employee and workplace experience experts Anna Tavis and Stela Lupushor advocate for the adoption of human-centric practices as a critical and necessary part of adapting work and workplaces to the future of work. Outlining the four factors (digitization of work, distributed workplaces, organizational redesign and changing workforce) driving the dramatic changes in the workplace, each chapter provides examples of how innovative companies are building workplace infrastructure and reshaping norms, serving new markets and adopting new technologies. Filled with examples from both start-ups and established companies, Humans at Work is the workplace leader's guide to building a workplace that creates market value by making work more human.

Homework; work that is categorised as informal employment, performed in the home, mainly for subcontractors and mostly undertaken by women. The inequities and injustices inherent in homework conditions maintain women's weak bargaining position, preventing them from making any improvements to their lives via their work. The best way to tackle these issues is not to abolish, but to bring equality and justice to homework. This book contributes a gender justice framework to analyse and confront the issues and problems of homework. The authors propose four justice dimensions - recognition, representation, rights and redistribution - to examine and analyse homework. This framework also takes into account the structures and processes of capitalism and the patriarchy, and the relations of domination that are widely held to be the major factors that determine homework injustice. The authors discuss strategies and approaches that have worked for homeworkers, highlighting why they worked and the features that were beneficial for them. Homeworking Women will be of interest to individuals and organisations working with or for the collective benefit of homeworkers, academics and students interested in feminism, labour regulation, informal work, supply chains and social and political justice.

Work that used be tied to offices, cubicles and desks is undergoing a major transformation in terms of where, when and how it is carried out. Space and materiality of workplaces have long been taken for granted amongst organization studies scholars. But the changing definition of work and workspace has, in recent years, inspired a growing number of scholars to reconsider organizational theories and practices. By combining new research on leadership and workspaces, Leadership in Spaces and Places argues for a radical reconceptualization of leadership. Leadership is not only defined by leaders themselves, but is also affected by the built environment. With contributions from both scholars and practitioners alike, the authors discuss leadership in six different contexts: workspaces in change open office spaces virtual workspaces service spaces cultural spaces institutional spaces. The book is aimed at two audiences: leadership, organization and management scholars interested in cutting-edge leadership research; and managers, architects and workplace designers who want to update their knowledge on how workplace design contributes to organizational purposes and leadership. Contributors: S.H. Blakstad, G. Burrell, K. Dale, D. De Paoli, K. Greenlees, T. Grenness, R. Hoeykinpuro, A. Ropo, P. Salovaara, E. Sauer, N. Uolamo, A.L. Vaagaasar, M. Vartiainen

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.

Collective bargaining between employers and trade unions has profoundly changed working conditions in companies around the globe. But why do we start work at the age of 10, 16, 18 or 24? Why do we work 6, 8, 10 or more hours a day? These questions are becoming increasingly pertinent as working norms are fractured and fragmented by country. This book brings an entirely new perspective to our understanding of changes in working time. In both the UK and the US, effective legal or collectively-bargained regulation of working time has been limited over the last 20 years, to the extent that its disappearance is seen as almost unproblematic. Here author Jens Thoemmes sheds light on this transition and its economic implications with a fully evidenced sociological account, based particularly on original research into cases of working time standards in France and Germany. This book addresses the whole process of working time regulation over the last twenty years, evaluating the activities of trade unions, employers, and the State. While theories of industrial relations have already addressed the issue of markets in the context of collective bargaining, this book draws connections between time and markets, places these transitions in their historical contexts, and illustrates the importance of this movement crossing borders and cultures.

The International Longshore and Warehouse Union (ILWU) remains one of the best examples of a labor union that traces its origins to radical anti-racist principles. Today, very few mainstream unions remain that were founded on militant, radical, and "anti-racist" principles. The ILWU remains the strongest port union in the United States, and its members are among the highest paid blue-collar union workers in the world. Drawing on in-depth interviews, archival oral histories research, and ethnographic observation, Solidarity Forever? highlights the struggle of a key group of Black and women leaders who fought for racial and gender equality in the ports of Southern California. The book argues that institutional and cultural forms of racial and gender inequality are embedded within US trade union locals leading to the following deleterious consequences for unions: (1) a proliferation of internal discrimination lawsuits within unions, which can cost the union International, or union local, potentially millions of dollars in legal fees and financial settlements thereby redistributing precious financial resources that could be spent on key activities related to making unions stronger from outside attacks; (2) an erosion of trust and solidarity among workers, the key values of any successful union, which ultimately undermines the radical democratic potential of unions and rank-and-file participation in union politics; and (3) the undermining of workers of color and women workers as full and equal participants in the labor movement. The future of organized labor in the United States could very well be determined by the ability of the labor movement, and labor unions in particular, to listen to those workers who have been relegated to the margins of the global economy-workers of color, immigrant workers, women workers, and all workers in the Global South.

"Simultaneously thorough and readable. This book is a must for anybody who needs to be up on the latest thinking on this complex and difficult topic." --Myra Strober, Stanford University Sexual harassment is a problem with a long past, but a short history. About 15 years after journalists and scholars first began writing about it, sexual harassment has become a household word and a topic of concern for employers and employees, and despite very little research funding, there is now a fair amount of data on this topic. Sexual Harassment in the Workplace provides a comprehensive look at what we know about sexual harassment. Editor Margaret S. Stockdale and a multidisciplinary cast of contributing authors have produced a volume that is grounded in theory, research, and practice but is accessible to researchers, advanced students, and practitioners in multiple disciplines. The topic of sexual harassment is one that is extremely timely and relevant for today's students in women's studies, organizational studies, and sociology. Sexual Harassment in the Workplace deals with a variety of issues and aspects of sexual harassment that will certainly spark discussion and debate.

Freud said that "love and work" are the central therapeutic goals of psychoanalysis; the twin pillars for a sound mind and for living the "good life." While psychoanalysis has masterfully contributed to understanding the experience of love, it has only made a modest contribution to understanding the psychology of work. This book is the first to explore fully the psychoanalysis of work, analysing career choice, job performance and job satisfaction, with an eye toward helping people make wiser choices that bring out the best in themselves, their colleagues and their organization. The book addresses the crucial questions concerning work: how does one choose the right career; what qualities contribute to excellence in performance; how best to implement and cope with organizational change; and what capacity and skills does one need to enjoy every day work? Drawing on psychoanalytic thinking, vocational counseling, organizational psychology and business studies, The Psychoanalysis of Career Choice, Job Performance, and Satisfaction will be invaluable in clinical psychoanalytic work, as well as for mental health professionals, scholars, career counselors and psychologists looking for a deeper understanding of work-based issues.

In industrialised countries, musculo-skeletrical disorders of the upper limbs represent one of the commonest work-related diseases. All working activities habitually requiring repetitive upper limb movements and exertions represent a potential risk for these disorders under certain conditions. This practical manual provides a clear and detailed solution to the problem of assessing and consequently managing these risks in conformity with European Union legislation covering the safety and protection of workers' health. The book contains many tables, diagrams and schedules, enhancing its practical value. The methods it proposes for analyzing and designing or redesigning jobs and tasks do not require sophisticated equipment and are largely based on situations encountered in large manufacturing factories. Since risk analysis also concerns how jobs and tasks are organized, many concepts and terms are defined that prevention experts can share with those responsible for planning and organizing manufacturing activities on the shop floor.

What happens to you, your team, even your entire organization when the business environment becomes more volatile and challenging? Have you noticed how some leaders continue to achieve breakthrough results under even the most difficult of circumstances while others' relationships break down, creating even more turmoil? Which of these leaders do you choose to be? In "From Breakdown to Breakthrough", leading change consultant, Michael Papanek, draws on his experience, insights, and research with top executives to shine a spotlight on how anyone---even those whose business relationships have suffered in the heat of change in the past---can establish the resilient relationships required for a long-term track record of business success. From his early days working during the General Motors---Electronic Data Systems merger in Detroit, to launching his own consultancy in San Francisco just as the U.S. economy reached its nadir, author Michael Papanek learned first-hand why it is vital to ensure all business relationships are Strong, Flexible, and Fair. Weaving this knowledge into a model applied successfully by his clients within leading organizations including Apple, Google, and Yahoo!, Papanek now offers this proven approach to any business professional wondering how to rise above the vicious cycle of relationship breakdown that many of us find ourselves in---especially during times of incessant change. The history of every company is always about key relationships that either led to long-term success, or breakdown. Some leaders seem naturally adept at riding what Papanek calls "The Heat Curve," emerging from volatile times with their relationships not just in tact, but enhanced. From Breakdown to Breakthrough shows how you can achieve that not just for yourself, but for everyone you work with.

Identity matters. Who we are in terms of our intersecting identities such as gender, race, social class, (dis)ability, geography, and religion are integral to who we are and how we navigate work and life. Unfortunately, many people have yet to grasp this understanding and, as a result, so many of our work spaces lack appropriate responses to what this means. Therefore, Identity Intersectionalities, Mentoring, and Work?life (Im) balance: Educators (Re)negotiate the Personal, Professional, and Political, the most recent installment of the work?life balance series, uses an intersectional perspective to critically examine the concept of work?life balance. In an effort to build on the first book in the series, that focused on professors in educational leadership preparation programs, the authors here represent educators across the P?20 pipeline (primary and secondary schools in addition to higher education). This book is also unique in that it includes the voices of practitioners, students, and academics from a variety of related disciplines within the education profession, enabling the editors to include a diverse group of educators whose many voices speak to work?life balance in unique and very personal ways. Contributing authors challenge whether the concept of work?life balance might be conceived as a privileged -and even an impractical?endeavor. Yet, the bottom line is, conceptions of work?life balance are exceptionally complex and vary widely depending on one's many roles and intersecting identities. Moreover, this book considers how mentoring is important to negotiating the politics that come with balancing work and life; especially, if those intersecting identities are frequently associated with unsolicited stereotypes that impede upon one's academic, professional and personal pursuits in life. Finally, the editors argue that the power to authentically "be ourselves" is not only important to individual success, but also beneficial to fostering an institutional culture and climate that is truly supportive of and responsive to diversity, equity, and justice. Taken together, the voices in this book are a clarion call for P?12 and higher education professionals and organizations to envision how identity intersectionalities might become an every?day understanding, a normalized appreciation, and a customary commitment that translates into policy and practice.

Corporate Social Performance In The Age Of Irresponsibility - Cross National Perspective is authored by a range of international experts with a diversity of backgrounds and perspectives and provides a collection of ideas, examples and solutions on CSP implementation in the time of irresponsibility. Although Corporate Social Performance (CSP) has become important part of the management agenda of many enterprises and many companies adding socially responsible statements to their websites and mission statements some firms behave irresponsibly while at the same time acting positively on some dimensions- "corporate social irresponsibility (CSI) and responsibility can exist at the same time in the same firm." (Gonzalez-Perez, 2011). This volume is aimed at presenting Corporate Social Performance concept from distinct cultural perspectives with the reference to responsible and irresponsible practices of various entities from different parts of the world.

Identity matters. Who we are in terms of our intersecting identities such as gender, race, social class, (dis)ability, geography, and religion are integral to who we are and how we navigate work and life. Unfortunately, many people have yet to grasp this understanding and, as a result, so many of our work spaces lack appropriate responses to what this means. Therefore, Identity Intersectionalities, Mentoring, and Work?life (Im) balance: Educators (Re)negotiate the Personal, Professional, and Political, the most recent installment of the work?life balance series, uses an intersectional perspective to critically examine the concept of work?life balance. In an effort to build on the first book in the series, that focused on professors in educational leadership preparation programs, the authors here represent educators across the P?20 pipeline (primary and secondary schools in addition to higher education). This book is also unique in that it includes the voices of practitioners, students, and academics from a variety of related disciplines within the education profession, enabling the editors to include a diverse group of educators whose many voices speak to work?life balance in unique and very personal ways. Contributing authors challenge whether the concept of work?life balance might be conceived as a privileged -and even an impractical?endeavor. Yet, the bottom line is, conceptions of work?life balance are exceptionally complex and vary widely depending on one's many roles and intersecting identities. Moreover, this book considers how mentoring is important to negotiating the politics that come with balancing work and life; especially, if those intersecting identities are frequently associated with unsolicited stereotypes that impede upon one's academic, professional and personal pursuits in life. Finally, the editors argue that the power to authentically "be ourselves" is not only important to individual success, but also beneficial to fostering an institutional culture and climate that is truly supportive of and responsive to diversity, equity, and justice. Taken together, the voices in this book are a clarion call for P?12 and higher education professionals and organizations to envision how identity intersectionalities might become an every?day understanding, a normalized appreciation, and a customary commitment that translates into policy and practice.

According to Chris York, creating a work culture that demands excellence is simple in concept, yet challenging in practice. Why do some organizations fail to realize their true potential? The only acceptable outcome of their actions and efforts should be excellence. Dive into Chris York's approach with Set the Standard, a resource for business leaders and professionals hoping to learn how to execute excellence on a daily basis and build something most doubt possible. The strategies within Set the Standard are those that transformed two local hospitals into nationally recognized organizations, and can transform any company of into an environment of intentional effort and action.