A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.

This is the updated and revised translation of the French original "Psychologie des espaces de travail", published in 1989. The goal of this book is to study the workplace from a psychosocial perspective. Workspace is a unique type of social environment. It is often situated on the outskirts of urban areas and relegated to property of little real estate value. It rarely gets the attention that the importance of its function in the social structure would merit. It does after all, represent a territory with its own style of occupation and its own organizational, material, and symbolic characteristics. This work is organized around the major concepts of space psychology and puts forward analysis models furnished by research on workspace. The book will familiarize the general public, students as well as professionals with a new way of comprehending professional organization and experiences. It does not only presents American and European research, but is also based on field studies by the author. 'Fischer's timely book brings out, by argument and by case-history, the importance of the subtle processes of using space and of appropriating it. Neither the designer not the manager can now claim ignorance of the high stakes involved; the world of business has to recognize that communications about the workplace can be two-directional, and that the employees' spatial experience and competence can contribute to creating successful working conditions, in both the short and the long terms'.

In order to compete in today's global marketplace, it is essential that businesses large and small accept credit and debit cards from their customers. Credit and debit card usage continues to rise; if you don't want your customer going to one of your competitors, you must accept plastic.

You need to establish a merchant account. Plenty of providers offer these processing services, but not all of them will share in your company's vision. In this guide, author Michael Mintz provides advice and information about handling a merchant account. It answers these vital questions:

- How does the credit and debit card process work?- What is interchange, and why do I care about it?- Who makes what on each transaction?- What are the pricing strategies and additional fees?- How do I read my month-end statement?- Why should I worry about PCI compliance? - What does the Durbin Amendment mean to me?- What should I know about American Express?

"You're a Business Owner, Not a Dummy" provides an insider's look at the sometimes complex system of merchant accounts and provides a wealth of information to help you make the right decision for your business.

This book explores a new area of psychology of sustainability and sustainable development with specific focus on organizations, and introduces a range of advanced perspectives for healthy business, harmonization and decent work. Split into two parts, the first half presents cross-cultural contributions that study in depth the benefits and drawbacks of sustainability, while the second half discusses theoretical approaches and empirical research that offer new prospects for innovation in prevention science. Gathering research from leading scholars and researchers from around the globe, this book offers an essential reference guide that will benefit researchers, professionals, students, and policy makers interested in promoting better business harmony and sustainability.

Do you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you.

Does it really help women to think of sexual harassment primarily as a legal issue?

High-profile sexual harassment suits, such as that of Paula Jones against President Clinton, are often life-changing events, with all parties coming away with careers, reputations, and lives profoundly affected. Women have long suffered on the job from sexual extortion, now called quid pro quo harassment, but today the controversy centers on "hostile environment" harassment. Every one has an opinion about it; managements spend more and more money training people not to do it; and still the suits strike like lightning-devastating and seemingly random. Women and men often feel polarized in the workplace by what they perceive to be general hostility couched in sexual terms.

What to Do When You Don't Want to Call the Cops questions establishment assumptions that women are, by definition, passive victims who require government help. It sees instead a period of transition toward a more balanced population of women in the workplace, with accompanying disruptions that can be minimized by understanding. Joan Kennedy Taylor presents what we know about the workplace and interviews managers, labor experts, and workers in such male-dominated fields as construction, engineering, business, and medicine to shed light on the male group culture that exists without women. She illustrates expressive behaviors that may be objectionable but are not sexual harassment and proposes specific strategies by which these objectionable behaviors can be countered, including a new feminist approach in company training programs. Taylor examines traditional and nontraditional workplaces, and female on male as well as male on male harassment, in order to apply these strategies to the entire picture.

Lively and anecdotal, Taylor's balanced, non-adversarial study fills an important gap by providing strategies for businesses and employees, as well as for those who find themselves the target of sexual harassment.

Information theory is an exceptional field in many ways. Technically, it is one of the rare fields in which mathematical results and insights have led directly to significant engineering payoffs. Professionally, it is a field that has sustained a remarkable degree of community, collegiality and high standards. James L. Massey, whose work in the field is honored here, embodies the highest standards of the profession in his own career. The book covers the latest work on: block coding, convolutional coding, cryptography, and information theory. The 44 contributions represent a cross-section of the world's leading scholars, scientists and researchers in information theory and communication. The book is rounded off with an index and a bibliography of publications by James Massey.

The number of women in senior management remains stubbornly low. Women Who Succeed examines the real life experiences of forty-six senior women who have 'made it' into senior management. It considers the strategies that these women adopted, the support they received and the relationships they formed in building their careers.

Changing attitudes, living patterns and technologies are transforming our relationship with work in such fundamental ways that tomorrow's workplace will be barely recognizable to that of our parents. To help us make sense of these changes Richard Donkin has examined the forces and themes that are influencing what amounts to a silent revolution in social behavior. Donkin argues that this change is creating a watershed in working lives as significant as that of the factory system that heralded the Industrial Revolution. Unless we understand these forces, he warns, policies may be poorly fitted to meet the challenges ahead posed by environmental change and shrinking oil reserves.
In this timely book, Donkin presents a cohesive argument for policy reform, not only in employment, but also in outdated economic assumptions that are no longer meeting the needs of a resource-hungry world.

For courses in Administrative Office Management, Office Management, or Administrative Management Continuing the tradition, Administrative Office Management, 8th edition, offers the most technologically updated text on the market. In combination with technological updates, this comprehensive introduction to office management focuses on what office managers actually do on the job. Dr. Quible's signature easy-to-read style coupled with pedagogical aids throughout systematically explores the full range of office management topics-office environment, employees, systems, and functions.

This book contains a clear message: Every boss wants an effective worker to do what most needs to be done without having to be asked. Simple? Perhaps. Easy? Not on your life. But thanks to Bob Nelson, employers and employees everywhere will be empowered by this vital message, and in the process achieve their goals and create a mutually rewarding experience.

As brief, to the point, and inspiring as his previous best-selling titles, Nelson's commonsense advice can be applied to any situation, from the mailroom to the boardroom, and is illustrated with a wide array of examples and anecdotes from real life, such as:

When Amy's Ice Cream in Austin ran out of application forms, an employee handed each applicant an empty bag with instructions to do something creative with it. This brainstorm allowed the applicants to be creative and entertain others -- important job attributes to the company. The bags quickly became a standard part of the company's interview process.

Helping readers tap into their own intelligence, resourcefulness, and pride, Nelson demonstrates how acts of initiative both big and small can make an enormous difference in the way an employee is viewed -- and rewarded -- by his or her boss; he also shows how the effects of those actions benefit the entire organization. It's a perfect "first day on the job" book; a useful resource for any HR department; and a worthwhile investment for anyone who wants to learn more and go farther in a job, in a career, and in life.

Document Computing: Technologies for Managing Electronic Document Collections discusses the important aspects of document computing and recommends technologies and techniques for document management, with an emphasis on the processes that are appropriate when computers are used to create, access, and publish documents. This book includes descriptions of the nature of documents, their components and structure, and how they can be represented; examines how documents are used and controlled; explores the issues and factors affecting design and implementation of a document management strategy; and gives a detailed case study. The analysis and recommendations are grounded in the findings of the latest research. Document Computing: Technologies for Managing Electronic Document Collections brings together concepts, research, and practice from diverse areas including document computing, information retrieval, librarianship, records management, and business process re-engineering. It will be of value to anyone working in these areas, whether as a researcher, a developer, or a user. Document Computing: Technologies for Managing Electronic Document Collections can be used for graduate classes in document computing and related fields, by developers and integrators of document management systems and document management applications, and by anyone wishing to understand the processes of document management.

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.

Work-life balance isn't about where or how you spend your time. At least not solely. It's about where and how you use and replenish your energy. Work matters. Life matters. Work-life matters. As we start to navigate life during and after the pandemic, employers and employees are increasingly re-evaluating how work can be made more sustainable and more fulfilling. Many employees - particularly Gen X and Gen Z - are seeking a new psychological contract with their employers. Putting these trends into context and offering practical solutions, this book takes a deep dive into why work matters as part of a healthy and fulfilling life. The authors present a new and different way of thinking about the matter of balance, arguing that there is no hard divide between 'work' and life' because 'work' takes place entirely within 'life' and you can't balance two things when one is a subset of the other. To achieve the balance required for a healthy existence, we need to recognise that there are activities in all parts of work-life that drain our energy and others that give us a buzz. Rather than trying to solve the drain of hard work by living it large at the weekend - or compensating for an unfulfilling home life by working like a demon, we need to create balance at work and balance at home. Now is a golden opportunity to re-examine the world of work and job-craft to make them more satisfying, less draining and more energising. The ideas in this book provide a practical guide to help that process.

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

Traditional notions of work are transforming rapidly as we enter into the global workspace. Through interviews with leading experts, The Worldwide Workplace gives readers a practical understanding of how to prepare for and capitalize on changes to the working environment.

Companion book Remote Team Interactions Workbook now available! Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.

In the new remote-first and hybrid workplace, many organizations are struggling to catch up with new tooling and ways of working. Many are discovering for the first time that the physical office was covering up poorly defined teams and poorly defined areas of focus, threatening their DevOps transformation efforts and the overall health and success of their business. Matthew Skelton and Manuel Pais, coauthors of the highly successful Team Topologies, provide proven patterns for a successful remote-first approach to teams. Using simple tools for dependency tracking and patterns from Team Topologies, such as the Team API, organizations will find that well-defined team interactions are key to effective IT delivery in the remote-first world. This workbook explores several aspects of team-first remote work, including: How the new "remote-first" world is highlighting existing poor team interactions within organizations. Why organizations should use the Team API pattern to define and communicate the focus of teams. How organizations can track and remove team-level dependencies. How and why organizations should design inter-team communications consciously. How and why organizations can use the three team interaction modes from Team Topologies (collaboration, x-as-a-service, and facilitating) to help. The ideas and patterns presented here will help your organization become more effective with a team-based, remote-first approach to building and running software systems.

In the current era of health care reform, the pressures to truly manage patient care and to build effective integrated delivery systems are generating intense interest in patient care information systems. Health care institutions cannot provide seamlees access to care without seamless access to information, and they cannot manage and improve care without improved information management. Patient Care Information Systems examines how to design and implement these systems so they successfully meet the needs of physicians, nurses, and other health care providers. In one convenient reference, the authors summarize and synthesize previously disparate research and case experiences on these systems and suggest future directions based on the evolving demands of administrators and caregivers.

Introducing the first macro-sociological perspective on the concept of creativity this book includes a review of ten domains which have studied creativity. It also explores the results of a six-year on-going research project comparing students' ideas on creativity with employers' and industry professionals' views.